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    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

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  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

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  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Cyber security
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    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
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    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
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    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

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  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
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Success story type

TRANSCRIPT: Natural disaster preparation and checklists for small business

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

Subjects: How small business can prepare for a…

… TRANSCRIPT: Natural disaster preparation and checklists for small business 19 February 2024 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

ASBFEO helps over 50,000 small and family businesses

Originally published in The Canberra Times

By Bruce Billson

The "dirty boots people" is what one of Australian's leading economic regulators calls us. The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) has been "in the…

… ASBFEO helps over 50,000 small and family businesses 20 January 2025 Originally … leading economic regulators calls us. The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) has been … remains true, as it did at the time the ASBFEO was created under a decade ago, that in so many cases, the courts are no …

Media Centre item
Op-ed
ASBFEO Live

A barely noticeable improvement may signal the worst is behind us

Originally published in The Canberra Times

By Bruce Billson

ASBFEO recently released our fourth Small Business Pulse - a health-check on the small business operating environment.

It recorded a microscopic improvement of 0.1 per cent…

… Times By Bruce Billson ASBFEO recently released our fourth Small Business Pulse - a health-check on the small business operating environment. It recorded a …

Media Centre item
Op-ed
ASBFEO Live

14 steps to stop small business's alarming downward spiral

Opinion piece by the Ombudsman Bruce Billson.

Originally published in the Canberra Times.

I fear we are sleepwalking into a "big corporate" economy.

Many small and family businesses are doing it tough right now and the post-COVID…

… 14 steps to stop small business's alarming downward spiral 08 August 2024 Opinion … in a timely way and pay small business suppliers in under 21 days, with a 'Good Business Pays' recognition and …

Media Centre item
Op-ed
ASBFEO Live

ONLY ONE-IN-FOUR SMALL BUSINESSES HAVE A DISASTER PLAN

Natural disasters can be devastating for small and family businesses yet only one in four small businesses have a current business continuity plan, according to a report by the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson.…

… ONLY ONE-IN-FOUR SMALL BUSINESSES HAVE A DISASTER PLAN 10 November 2022 Natural disasters can be devastating for small and family businesses yet only one in four small businesses have a current business continuity plan, according to a report by the …

Media Centre item
Media Releases
ASBFEO Live

Small business worth more than half a trillion dollars to the Australian economy

The economic contribution of small business to the Australian economy has topped half a trillion dollars, according to a report released today by the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson.

The value of small…

… Small business worth more than half a trillion dollars to the … economy 26 June 2023 The economic contribution of small business to the Australian economy has topped half a … climbing. Just 8 per cent of small business owners are under 30. That’s half the peak for this age group of 17 per …

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: AgQuip, small farming business issues, small business owners getting older

 TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Paul Turton.

ABC NSW

 

Subject: AgQuip, small farming…

… TRANSCRIPT: AgQuip, small farming business issues, small business owners getting older 23 … in 2006. And with only 8% of small business owners aged under 30, what are we going to do to get more younger people …

Media Centre item
Transcript
ASBFEO Live

What's on the minds of small business?

Originally published in The Canberra Times

By Bruce Billson

What's going on for small business right now? We have seen the first quarterly improvement since August 2022, suggesting that conditions might be stabilising and the most difficult…

… What's on the minds of small business? 23 June 2025 Originally published in The Canberra Times By Bruce Billson What's going on for small business right now? We have seen the first quarterly …

Media Centre item
Op-ed
ASBFEO Live

Ombudsman welcomes funding for critical small business mental health program

Ombudsman welcomes funding for critical small business mental health program

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed the Australian Government’s commitment to renew funding for a…

… Ombudsman welcomes funding for critical small business mental health program 13 January 2022 Ombudsman welcomes funding for critical small business mental health program The Australian Small …

Media Centre item
Media Releases
ASBFEO Live

ASBFEO hits 50,000 Milestone of helping Small Businesses

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

2CC Canberra

Subject: ASBFEO hits 50,000 Milestone of helping Small…

… ASBFEO hits 50,000 Milestone of helping Small Businesses 20 January 2025 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

SMALL BUSINESS NEEDS TO BE READY FOR NATURAL DISASTERS

The terrible floods and storms causing great trauma for parts of the country should be a red alert for small business to be prepared for natural disasters, warns the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson.

Mr…

… SMALL BUSINESS NEEDS TO BE READY FOR NATURAL DISASTERS 22 January … trauma for parts of the country should be a red alert for small business to be prepared for natural disasters, warns the …

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: October 2022 Budget

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Jac Underwood.

Radio 2BS

26 October 2022

…

… October 2022 Budget 26 October 2022 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson … 2022 Budget Jac Underwood Now, for those of you who run a small business, I suppose you're wondering how this federal …

Media Centre item
Transcript
ASBFEO Live

Ombudsman helping small business resolve disputes

Disputes about being paid, trouble with a digital service provider, contract battles and franchise disagreements are the top four issues where small business have sought the help of the Australian Small Business and Family Enterprise Ombudsman over the…

… Ombudsman helping small business resolve disputes 31 January 2024 Disputes about … and franchise disagreements are the top four issues where small business have sought the help of the Australian Small …

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Small business natural disaster preparedness and resilience

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Nick Rheinberger.

ABC Illawarra and ABC South East NSW

Subject: Small business natural disaster…

… TRANSCRIPT: Small business natural disaster preparedness and resilience 16 January 2023 Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

It's time to celebrate Australia's small businesses

Originally published in The Canberra Times.

By Bruce Billson.

It is often said small business is the engine room of the economy. We must ensure small and family business can fire on all cylinders - not have a cylinder taken out.

We…

… It's time to celebrate Australia's small businesses 15 April 2024 Originally published in The … Canberra Times. By Bruce Billson. It is often said small business is the engine room of the economy. We must ensure … 8 per cent of our small business-owning fraternity are under the age of 30, half what it was in the 1970s. We honour …

Media Centre item
Op-ed
ASBFEO Live

TRANSCRIPT: Helping small business resolve disputes, payment times, digital platforms

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

Subject: Helping small business resolve disputes,…

… TRANSCRIPT: Helping small business resolve disputes, payment times, digital platforms 31 January 2024 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

Small Business – “looking after yourself”.

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Nicole Overall.

2CC Canberra

Subject: Small Business – “looking after yourself”.…

… Small Business – “looking after yourself”. 07 January 2025 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

Supporting small businesses should come with a sense of urgency

Originally published in The Canberra Times

By Bruce Billson

With election talk building and political announcements starting to roll out, there has not been a more important time for small businesses to be seen, heard and supported.

…

… Supporting small businesses should come with a sense of urgency 17 March … to roll out, there has not been a more important time for small businesses to be seen, heard and supported. The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) barometer …

Media Centre item
Op-ed
ASBFEO Live

Small business conditions, ATO debt collections, ASBFEO Tax Concierge Service, global computer outage

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Jess McGuire.

ABC Radio NSW Regional

Subjects: Small business conditions, ATO debt collections, ASBFEO Tax Concierge Service, global computer…

… Small business conditions, ATO debt collections, ASBFEO Tax … Service, global computer outage 23 July 2024 Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: 15 October 2024 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Deb Knight. Money News Subject: growing number of small business disputes with big tech digital platform providers, workplace

 15 October 2024

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Deb Knight.

Money News

 

Subject:…

… TRANSCRIPT: 15 October 2024 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson … with Deb Knight. Money News Subject: growing number of small business disputes with big tech digital platform …

Media Centre item
Transcript
ASBFEO Live

SMALL BUSINESS INSOLVENCY LAWS NEED OVERHAUL

Small businesses should have better access to ‘debt hibernation’ instead of being made insolvent when they face a crisis beyond their control, so they are better able to pursue a credible restructure, save jobs and rebuild, according to the Australian…

… SMALL BUSINESS INSOLVENCY LAWS NEED OVERHAUL 13 December 2022 Small businesses should have better access to ‘debt … to restructure a business compared to what they were paid under a liquidation appointment. Mr Billson hit out at the …

Media Centre item
Media Releases
ASBFEO Live

Keeping small businesses afloat comes down to us all

Originally published in the Canberra Times.

This week we celebrate World Micro, Small and Medium-sized Enterprises Day, which is a terrific opportunity to say a big thank you to the enterprising people who are the lifeblood of our communities.…

… Keeping small businesses afloat comes down to us all 24 June 2024 … in plain sight,. We see them everywhere, every day. Small business is a dynamic and fast-growing sector that allows … 50. And only 8 per cent of our small business owners are under the age of 30, half what it was in the 1970s. Why is …

Media Centre item
Op-ed
ASBFEO Live

Small business headwinds

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

2CC Radio Canberra

Subjects: Small business headwinds and need for right-sized regulation, payment times, Commonwealth…

… Small business headwinds 06 June 2024 Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: COSBOA Summit, energising enterprise

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Deb Knight.

Money News

Subjects: COSBOA Summit, energising enterprise

…

… energising enterprise 04 April 2024 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson … understandable choices if the budgets are tight to maybe under-insure or not insurer at all or self-insure. Deb, you …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Micro, Small and Medium-sized Enterprises Day, Insolvency Figures

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Glen Bartholomew.

ABC News Radio

Subjects: Micro, Small and Medium-sized Enterprises Day, Insolvency Figures

…

… TRANSCRIPT: Micro, Small and Medium-sized Enterprises Day, Insolvency Figures 27 June 2023 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

Ombudsman spells out what the Budget got right and wrong for small business

First published on Kochie’s Business Builders, 10 May 2023.

The Budget handed down on Tuesday night will help small businesses deal with some of the contemporary challenges they face as they prepare for a forecast lower rate of economic growth…

… spells out what the Budget got right and wrong for small business 10 May 2023 First published on Kochie’s Business … 2023. The Budget handed down on Tuesday night will help small businesses deal with some of the contemporary …

Media Centre item
Op-ed
ASBFEO Live

The stress of running a business doesn't vanish at closing time

Originally published in The Canberra Times

By Bruce Billson

This is a big time of year with lots going on. Reflecting on the year passed, catching up with those near and dear and perhaps setting some goals for the year ahead.

For…

… The stress of running a business doesn't vanish at closing time 06 January 2025 … and perhaps setting some goals for the year ahead. For small business owners , it can be a particularly important … of new regulations and compliance burdens. When you own a small business, it is just as important to spend time working …

Media Centre item
Op-ed
ASBFEO Live

TRANSCRIPT: review of Payment Times Reporting Act (ABC News Radio)

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Glen Bartholomew.

ABC News Radio

Subject: review of Payment Times Reporting Act…

… (ABC News Radio) 01 September 2023 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson … says it's committed to ensuring more corporations pay small businesses on time, saying they recognise how important …

Media Centre item
Transcript
ASBFEO Live

Help small businesses thrive this MSME Day

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, urges all Australians to recognise the hard work and entrepreneurial spirit of the people driving our 2.5 million small businesses on World Micro, Small and Medium-sized…

… Help small businesses thrive this MSME Day 26 June 2025 The Australian Small Business and Family Enterprise Ombudsman, Bruce …

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Payment Times

Australian Small Business and Family Enterprise Ombudsman Bruce Billson extract of interview with Gary Adshead.

6PR

Subject: Payment Times

Gary Adshead…

… TRANSCRIPT: Payment Times 01 February 2023 Australian Small Business and Family Enterprise Ombudsman Bruce Billson … to construction business because we've seen people going under in the housing building industry at the moment and …

Media Centre item
Transcript
ASBFEO Live

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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