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    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

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    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

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    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

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    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

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    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
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    • Contribution to Australian Gross Domestic Product
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    • Location of Australia’s small businesses - regional and metro areas

The November 2025 Small Business Pulse is now available

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Energising enterprise

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Julie-anne Sprague.

Radio 6PR Perth

Subject: 14 Steps to energise enterprise

Julie-anne Sprague

There is a worrying…

… onto something there, but what we’re not onto is great times for small and family businesses. There’s plenty of … onto something there, but what we’re not onto is great times for small and family businesses. There’s plenty of …

Media Centre item
Transcript
ASBFEO Live

Making the ecosystem more supportive for small business

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Lisa Millar.

ABC News Breakfast

Subject: 14 Steps to energise enterprise, tap-and-go merchant fees, digital platform disputes, small business…

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Lisa Millar.

ABC News Breakfast

Subject: 14 Steps to energise enterprise, tap-and-go merchant fees, digital platform disputes, small business…

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Small business owners getting older, AgQuip

 24 August 2023

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Susan Graham-Ryan.

ABC QLD

 

…

… is 50. And with the launch of the Intergenerational Report today, the population is aging and those business … really what young people are looking for? Has the economic times, and, you’d know across your listening audience how … petty crimes. You know, maybe that reflects the economic times, but losing livestock, having assets pinched, someone …

Media Centre item
Transcript
ASBFEO Live

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Oliver Peterson

Radio 6PR Perth

Subject: internet domain name changes

Oliver Peterson

You’re being warned if you're a small business owner and for that matter, if you go to a website,…

… domain name. Would you like to buy it off me’ for many times the sticker price of what it would cost if you … domain name. Would you like to buy it off me’ for many times the sticker price of what it would cost if you …

Media Centre item
Transcript
ASBFEO Live

Economic Roundtable and Small Business

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Ben Fordham.

2GB Sydney…

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Ben Fordham.

2GB Sydney…

Media Centre item
Transcript
ASBFEO Live

Paying on time tricky business (Op-ed)

By Bruce Billson

Originally published in the Herald Sun.

At a time when small and family businesses face headwinds, it’s not too much to ask that their big business customers play their parts by paying their invoices in a more…

… of the assistance cases raised with my office relate to payment times, and it's pleasing the Australian government has appointed former minister Craig Emerson to review the Payment Times Reporting Scheme introduced by the former … of the assistance cases raised with my office relate to payment times, and it's pleasing the Australian government …

Media Centre item
Op-ed
ASBFEO Live

Rising cost of small business insurance

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Eddie Williams.

ABC Radio South-East NSW

Subject: rising cost of small business insurance

Eddie Williams

Insurance…

… forget, move on with your life. But as we've seen so many times, Eddie, you pay for something called business … forget, move on with your life. But as we've seen so many times, Eddie, you pay for something called business …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Australian Government support for small business

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Jo Laverty.

ABC Radio Darwin

Subject: Australian Government support for small business, …

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Jo Laverty.

ABC Radio Darwin

Subject: Australian Government support for small business, …

Media Centre item
Transcript
ASBFEO Live

Small business Ombudsman's procurement report released

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, acknowledges the public release and response by the Australian Government of his inquiry into the effectiveness of Commonwealth procurement rules for small businesses.

…

… Small business Ombudsman's procurement report released 16 May 2024 The Australian Small Business and … boosting women-owned business opportunities and improving payment times.  ASBFEO is encouraged by the Government’s decision to … boosting women-owned business opportunities and improving payment times.  ASBFEO is encouraged by the Government’s …

Media Centre item
Media Releases
ASBFEO Live

Future of cash

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Nadia Mitsopoulos.

ABC Radio Perth

Subject: Future of cash

 …

… and my guest this morning.  I don't know if you saw the report in the Australia Financial Review, but it is talking … and my guest this morning.  I don't know if you saw the report in the Australia Financial Review, but it is talking …

Media Centre item
Transcript
ASBFEO Live

Tradies and sub-contractors to be paid on time and in full, in ‘fairer go’ for construction

The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) is encouraged by the Australian Government’s response to the Murray Review of Security of Payment Laws, and welcomes the announcement of further action to help ensure tradies and…

… Government’s response to the Murray Review of Security of Payment Laws, and welcomes the announcement of further action … One was hit by this cruel construction industry con four times! It can happen to anyone, even experienced contractors … when they should be ‘on the tools’.   “Security of payment is vital for small businesses – reliable cashflow is …

Media Centre item
Media Releases
ASBFEO Live

Future Made in Australia

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Ross Greenwood.

Sky News Business Now

Subject: 14 Steps to energise enterprise, small business and Future Made in Australia

Ross…

… more insolvency of business than ever before in recent times.  Bruce Billson And that’s right. Let's appreciate and … But still the largest proportion of our cases are around payment disputes. Really pointing to that cash flow challenge … But still the largest proportion of our cases are around payment disputes. Really pointing to that cash flow challenge …

Media Centre item
Transcript
ASBFEO Live

SMALL BUSINESS OMBUDSMAN WELCOMES BANKING INDUSTRY PLEDGE TO FIGHT SCAMS

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has welcomed the significant commitment announced today by the banking industry to better support small businesses to combat scams.

Mr Billson said a $100 million…

… year. The biggest contributor to these losses were payment redirection scams.  Mr Billson said small businesses … it lands in the customer's inbox, it looks legit and is a bill they were expecting so they pay it. The money goes to … owners who fear they have fallen victim should contact the Report a Scam website www.scamwatch.gov.au/report-a-scam and …

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Small business problems with digital platforms; being locked out of social media accounts; fake reviews

 

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Casey Briggs.

ABC TV News Channel

Subjects: Small business problems…

… is just the start of it, and there are matters such as payment for ad spends or where other customers on your … is just the start of it, and there are matters such as payment for ad spends or where other customers on your …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Banking announcement to fight scams, small business conditions

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Tom Connell.

Sky News

24 November 2023

Tom Connell…

… by substituting a hacker’s BSB and account numbers. That payment is made and within moments it then gets usually … pause mechanisms if someone oddly changes authorities for payment or things of that kind, which might be the … by substituting a hacker’s BSB and account numbers. That payment is made and within moments it then gets usually …

Media Centre item
Transcript
ASBFEO Live

Least-cost system for making payments a win for all

Originally published in The Daily Telegraph.

A quick ‘tap and go' has made it very easy to make a payment for something we need.We're not restricted to having the right amount of cash in our pocket or wallet and paying by cheque is now…

… A quick ‘tap and go' has made it very easy to make a payment for something we need. We're not restricted to having … it to their prices. Everyone loses - except the banks and payment companies. We all know the rising cost of living, … in promoting this either. Average transaction costs in 2020-21 were six per cent of the transaction value compared …

Media Centre item
Op-ed
ASBFEO Live

Small Business cranky and exasperated about delay passing legislation

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, says the small business community is exasperated by the delay in passing vital incentives to invest and create jobs that will expire on Sunday.

The Ombudsman called for…

… for Small Business and Charities and Other Measures) Bill 2023. “It’s absurd to think a small business can … that they just wanted certainty. But until a Bill passes Parliament, they cannot know what the final law … for Small Business and Charities and Other Measures) Bill 2023. “It’s absurd to think a small business can …

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Small business insurance crisis

 Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

 

Leon Delaney

The Australian Small…

… seen pressure in some quarters. In other areas I think at times the underwriters, they can often be Lloyd's syndicates … seen pressure in some quarters. In other areas I think at times the underwriters, they can often be Lloyd's syndicates …

Media Centre item
Transcript
ASBFEO Live

Small business worth more than half a trillion dollars to the Australian economy

The economic contribution of small business to the Australian economy has topped half a trillion dollars, according to a report released today by the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson.

The value of small…

… economy has topped half a trillion dollars, according to a report released today by the Australian Small Business and … one-third of Australia’s GDP. The Small Business Matters report has been released to coincide with World Micro, Small and Medium-sized Enterprises Day on 27 June. The report also shows that Australia’s 2.5 million small …

Media Centre item
Media Releases
ASBFEO Live

3G shutdown to affect small, family and farming businesses

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

Subject: 3G shutdown to affect small, family and farming businesses

Leon Delaney

…

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

Subject: 3G shutdown to affect small, family and farming businesses

Leon Delaney

…

Media Centre item
Transcript
ASBFEO Live

Awareness is not enough, and a fatalistic attitude to risks will only make things worse

Originally published in The Canberra Times

By Bruce Billson

Welcome to Cybersecurity Awareness Month, a time to remind ourselves of the steps we can take to prevent an unwelcome cyber event that can be highly damaging to small and family-…

… worse 13 October 2025 Originally published in The Canberra Times By Bruce Billson Welcome to Cybersecurity Awareness … looks a bit dodgy. The Digital Lives of Australians report by auDA, the Australian organisation responsible for … to report when they make a ransomware or cyber extortion payment, or are aware that a payment was made. This reporting …

Media Centre item
Op-ed
ASBFEO Live

3G switch-off warning for small, family and farming businesses

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Oliver Peterson.

Radio 6PR Perth

Subject: 3G switch-off warning for small, family and farming businesses

Oliver Peterson…

… phone. So, let's think about that as three and a half times that glorious Optus Stadium of yours full of phone … phone. So, let's think about that as three and a half times that glorious Optus Stadium of yours full of phone …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: what small, family and farming businesses need to know about 3G shutdown

 16 October 2024

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with John Mackenzie.

Radio 4CA Cairns

 

…

 16 October 2024

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with John Mackenzie.

Radio 4CA Cairns

 

…

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Small business disaster preparedness

 TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with David Dowsett.

ABC Radio Wide Bay

Subject: Small business…

 TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with David Dowsett.

ABC Radio Wide Bay

Subject: Small business…

Media Centre item
Transcript
ASBFEO Live

SOME IMPORTANT END OF FINANCIAL YEAR INFORMATION FOR SMALL BUSINESS

Income tax cuts, a rise in the minimum wage, updated information on tax deductions and increased superannuation payments are among changes coming into effect on 1 July, says Bruce Billson, the Australian Small Business and Family Enterprise Ombudsman…

… to ensure that SG payments arrive on time, as processing times for payments made through a clearing house can vary and … to ensure that SG payments arrive on time, as processing times for payments made through a clearing house can vary and …

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Budget 2024-25

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Stephen Cenatiempo.

Radio 2CC Canberra

Subject: Budget 2024-25

…

… the Small Business Debt Helpline, sadly, is a sign of the times. For many new customers aren't knocking their doors … the Small Business Debt Helpline, sadly, is a sign of the times. For many new customers aren't knocking their doors …

Media Centre item
Transcript
ASBFEO Live

Right to Disconnect Law for Small Business

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Ben Fordham.

2GB Sydney

Subject: Right to Disconnect Law for Small Business…

… burnout for the workers because even today, there's a report out today from the University of New South Wales … burnout for the workers because even today, there's a report out today from the University of New South Wales …

Media Centre item
Transcript
ASBFEO Live

Payment Times Reporting Scheme

Bruce Billson, the Australian Small Business and Family Enterprise Ombudsman sat down with Nick Fox, Deloitte’s Payment Times Reporting Lead to discuss the recent release of the first Payment Times Reporting Register.

Below is a summary of the…

… Payment Times Reporting Scheme 10 March 2022 Bruce Billson, the … Enterprise Ombudsman sat down with Nick Fox, Deloitte’s Payment Times Reporting Lead to discuss the recent release of … Good business pays and the Register helps to encourage and report on that. Watch the full video here  …

Media Centre item
News
ASBFEO Live

Ombudsman helping small business resolve disputes

Disputes about being paid, trouble with a digital service provider, contract battles and franchise disagreements are the top four issues where small business have sought the help of the Australian Small Business and Family Enterprise Ombudsman over the…

… five requests for help from a small business related to a payment dispute while almost one-quarter of cases involved … make it difficult for a small business to pursue timely payment for their services. In one case a government … last after paying their bills and staff, so slow payment can needlessly amplify the risks of business …

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Small business digital marketing help

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

17 January 2024

Leon…

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

17 January 2024

Leon…

Media Centre item
Transcript
ASBFEO Live

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We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

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