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    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

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    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

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Small Business Pulse - February 2025

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Success story type

TRANSCRIPT: Franchising Code of Conduct Review

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney on Radio 2CC Canberra.

Subject: Franchising Code of Conduct Review

Leon DelaneyThe Small Business and…

… the phone now. Good afternoon.  Bruce Billson Leon, fab to be with you and your listeners, sir.  Leon Delaney  Thanks … are well-known, and those brands have proven the test of time. There are other systems that might have just been, … and spending a quarter of a million bucks to get your day in court? That's an area where we think more work needs …

Media Centre item
Transcript
ASBFEO Live

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Oliver Peterson

Radio 6PR Perth

Subject: internet domain name changes

Oliver Peterson

You’re being warned if you're a small business owner and for that matter, if you go to a website,…

… Ombudsman. Good afternoon. Bruce Billson Oli, great to be with you and 6PR listeners. Oliver Peterson It's great to … be a genius to know that change is happening. And for some time I've been urging the non-government regulator that … the thing I'm trying to surface. There is a window of time that runs out around the 20th of September. For …

Media Centre item
Transcript
ASBFEO Live

Make this Easter sweet for small and family businesses: Ombudsman

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has urged consumers to consciously spend with small and family businesses this weekend, amid predictions of a bumper Easter.

“Small and family businesses stand ready…

… Easter holiday season,” Mr Billson says. “For the first time in two years, there is freedom of movement and no … rush, Mr Billson says it’s never been more important to be a kindly customer. “Business owners are doing their … Easter holiday season,” Mr Billson says. “For the first time in two years, there is freedom of movement and no …

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Small business problems with digital platforms

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Thomas Oriti.

ABC News Radio

Subject: Small business problems with digital…

… Ombudsman. Bruce, good morning. Thank you for your time. Bruce Billson Thomas, fab to be with you and your listeners.  Thomas Oriti How bad is this … customer relationships where there's valuable data about payment arrangements and the like. It might be that they've …

Media Centre item
Transcript
ASBFEO Live

This must be the last time Optus cuts off small business

Originally published in The Daily Telegraph

By Bruce Billson

The new Optus leadership needs to demonstrate it truly understands the economic pain the recent outage has inflicted on some small and family businesses.

Our…

… This must be the last time Optus cuts off small business 21 November … Comments by the company that the loss was only $2 a day shows it does not understand its customers. This is what … Comments by the company that the loss was only $2 a day shows it does not understand its customers. This is what …

Media Centre item
Op-ed
ASBFEO Live

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Stephen Cenatiempo

Stephen Cenatiempo There are some changes coming to the way business domain names will operate in Australia. My understanding is that soon you'll be able to, if you have a website that's .com.au or .net.au you'll be able to just drop…

… Steve, happy to be with you and the listeners on a great day in the capital. Stephen Cenatiempo It is a beautiful day … Cenatiempo So, the reality is, for the sake of 20 or 30 bucks a year, which is roughly what it costs to register a … an asset - they need to protect their interests. Now's the time before others have an opportunity to grab hold of that …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: 2024-25 federal budget, small business mental health in Bathurst, small business procurement

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Dusty Fitzpatrick.

Radio 2BS Bathurst

 

Subjects: 2024-25 federal budget…

… now. Bruce, good afternoon.  Bruce Billson Dusty, good to be with you and your listeners.  Dusty Fitzpatrick It's … also matched to that amount. That's not the case this time around. So, whilst that relief will be there, people … than half are aged over 50, with only 6% under the age of 30. Now it's about 8% nationally.  But this tells us that …

Media Centre item
Transcript
ASBFEO Live

Transcript: Small business natural disaster preparedness and resilience

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Ricardo Gonçalves. 

SBS On The Money

Subject: Small business natural disasters preparedness and…

… Billson.  Bruce Billson  Most small businesses are very time-poor and they're really focused on working in the … event for the business owner. Help navigate that and be in the best positioned you possibly can, to recover on the … of COVID and all the consequences of that. That's a tough time. And those dislocations to a business, if we're not well …

Media Centre item
Transcript
ASBFEO Live

OP-ED: Big tech must do better by small biz

Bruce Billson 

Published in The Daily Telegraph and the Courier-Mail

15 October 2024

When a small business has a problem with a Big Tech digital platform - such as having your account shut down after being hacked…

… your account shut down after being hacked - solving it can be a nightmare. These platforms require a time and resource-poor small business to navigate the most … my agency has soared by 86 per cent compared with the same time last year. Over the past two years, the number of small …

Media Centre item
Op-ed
ASBFEO Live

Temporary insolvency protections sensible as lockdowns continue

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has urged the Federal Government and regulators to consider the reactivation of temporary insolvency protections, to support small and family businesses doing it tough in…

… protections for small and family businesses that may be trading insolvent due to lockdown trading restrictions. … June, and that trend is widely expected to continue with payment times stretching out. “Bringing back temporary … like this that give otherwise viable small businesses more time to recover or turnaround, preventing a wave of …

Media Centre item
News
ASBFEO Live

New rules to ensure small businesses in dispute with ATO get a fairer go

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says small businesses in dispute with the ATO will get a fairer go, under new rules proposed by the Australian Government.

Mr Billson welcomed the pre-Budget…

… debt recovery actions through the court system. This can be prohibitively expensive and time consuming for a small business. “Under the proposed … resolved by the AAT. “It means that rather than spending time and money fighting in court, small business owners can …

Media Centre item
Media Releases
ASBFEO Live

Privacy changes coming for small business

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC

Subject: Privacy changes coming for small business

Leon Delaney

Small businesses in…

… on replacing the current arrangements. but what will they be replaced with, and will they be workable for small … a risk to their business. That's been with us for some time. But in the Privacy Act, there is a general exemption … need to involve deep ponderance around principles and 20, 30, 40 hours navigating that framework. For businesses …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Digital platforms and small businesses

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Narelle Graham on ABC Radio South Australia.

Subject: Digital platforms and small businesses 

Narelle Graham 

…

… Bruce, good afternoon.  Bruce Billson  Narelle, awesome to be with you and your audience.  Narelle Graham  Any pattern … for the destruction of it. Thanks very much. Have a great day’.   Or it might be where if you can't solve your problems … for the destruction of it. Thanks very much. Have a great day’.   Or it might be where if you can't solve your problems …

Media Centre item
Transcript
ASBFEO Live

Ombudsman launches Inquiry into Commonwealth Procurement

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has launched an Inquiry to examine the impact of reforms to Commonwealth procurement rules on small business.

The Inquiry was referred to the Ombudsman by the Minister…

… Ombudsman launches Inquiry into Commonwealth Procurement 30 March 2023 The Australian Small Business and Family … great to see the Australian Government’s commitment to be a bigger customer for small businesses,” Mr Billson said. … contracts can be complex, costly, confusing and time-consuming. “Supporting the opportunity for small and …

Media Centre item
Media Releases
ASBFEO Live

Small businesses reap rewards amid rush to buy Australian Made

Small and family businesses are benefiting from a significant boost in consumer sentiment, with new research revealing 93% of Aussies prefer to buy products made in Australia.

The Australian Small Business and Family Enterprise Ombudsman Bruce…

… Australian Made products, an additional $5 billion would be generated in our economy over the year, creating 11,000 … new jobs.   “That’s why this Australian Made Week (24-30 May) is a great time to support a small or family business by spending …

Media Centre item
Media Releases
ASBFEO Live

Ombudsman welcomes Commonwealth Bank announcement on least cost routing

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson today welcomed the announcement by the Commonwealth Bank that it will automatically lower costs incurred by small businesses and family enterprises with a turnover of less than…

… of the small business community. There is a lot more to be done though, and I urge all banks and financial … the economy is many millions of dollars – money that could be better put to work to grow business and employment … of the small business community. There is a lot more to be done though, and I urge all banks and financial …

Media Centre item
Media Releases
ASBFEO Live

WELCOME ACTION ON UNFAIR CONTRACT TERMS

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed the Albanese Government’s move to introduce legislation to ban unfair contract terms for small businesses.  “This is a real problem for small and family…

… Mr Billson said.  The Ministers said the government would be introducing civil penalty provisions ‘outlawing the use … by real people who deserve our respect and empathy every day.”  Mr Billson said he also welcomed the government’s move … by real people who deserve our respect and empathy every day.”  Mr Billson said he also welcomed the government’s move …

Media Centre item
Media Releases
ASBFEO Live

Ombudsman working with Australia Post to support food producers

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says today’s decision by Australia Post to continue shipping perishable goods across the country will bring joyful relief to small business food producers.

Mr Billson…

… their business – with confidence that their goods will be delivered by Australia Post. “Australia Post has … business customers by reversing this decision. “Now is the time to be working together to identify what the problems are … business customers by reversing this decision. “Now is the time to be working together to identify what the problems are …

Media Centre item
Media Releases
ASBFEO Live

40,000 SMALL BUSINESSES HELPED BY OMBUDSMAN

The Australian Small Business and Family Enterprise Ombudsman has reached the milestone of helping 40,000 small businesses seeking assistance with a dispute.

Ombudsman Bruce Billson said this was a significant moment for the agency.

“…

… watch the financial and emotional damage occur in real time with no ability to stop it. “One of the absurdities of … that clear, appropriate, and standardised procedures be put in place to enable a timely resolution for small … to be about payments which accounts for 38%, up from 30% two years ago. There has also been a rise in the …

Media Centre item
Media Releases
ASBFEO Live

Why it’s time to celebrate our hard-working self-employed

Originally published in Kochie's Business Builder.

We rightly honour and respect people for the livelihoods they carve out and the contribution they make to workplaces and the economy. But what is often missed as a vital and valued path to…

… Why it’s time to celebrate our hard-working self-employed 28 August … come from? Let’s celebrate the self-employed The dream to be your own boss, working when and where you choose while … than two-thirds of self-employed women choose to work part-time, compared with only 47 per cent of women in the general …

Media Centre item
Op-ed
ASBFEO Live

MEDIA RELEASE: Surge in small business disputes with Big Tech platforms

The number of small business disputes with Big Tech platform providers is 86 per cent higher than the same time last year, according to the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson.

Mr Billson said over the past…

… platform providers is 86 per cent higher than the same time last year, according to the Australian Small Business … your account shut down after being hacked – solving it can be a nightmare.  “These platforms require a time and resource-poor small business to navigate the most …

Media Centre item
Media Releases
ASBFEO Live

OP-ED: Big tech is failing the little guys

Bruce Billson 

 

Published in the Bendigo Advertiser and ACM Network

14 October, 2024

BIG tech digital platform providers need to urgently lift their game and provide clear, appropriate and easily…

… providers has soared by 86 per cent compared to the same time last year. And over the past two years, the number of … your account shut down after being hacked - solving it can be a nightmare. These platforms require a time and resource-poor small business to navigate the most …

Media Centre item
Op-ed
ASBFEO Live

Don’t let complacency catch you out in coming 3G shut-off

By Bruce Billson.

Originally published in the West Australian.

Small, family and farming businesses should take urgent action to make sure they are not caught out by the 3G switch-off coming in October.

This change is about far more…

… bookings and payroll, could stop working. At risk may be security systems and cameras, tablets, telephones in … is an awful lot of technology and equipment used every day that’s actually enabled by 3G, and I fear many small … to get on with business. It would be terrible if the first time you learn it runs on 3G is when it shuts down, and that …

Media Centre item
Op-ed
ASBFEO Live

DIGITAL PLATFORM PROVIDERS NEED TO DO BETTER FOR SMALL BUSINESS

Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has called on digital platform providers to dramatically improve their dispute resolution processes for small business.

Mr Billson said there has been a noticeable…

… us with a direct human contact to enable these disputes to be escalated and a satisfactory outcome achieved quickly. … watch the financial and emotional damage occur in real time with no ability to stop it. “There have been too many … with scammers only removing them once they receive payment. “Most disturbingly, there are commercial service …

Media Centre item
Media Releases
ASBFEO Live

Franchising Code reforms help level playing field for franchisees

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says the significant reforms to the Franchising Code of Conduct announced by the Australian Government today will help level the playing field across the franchising sector.…

… to the Code mean prospective and current franchisees will be better armed with vital information needed to run their … visibility around rebates and leasing arrangements will be achieved by these reforms. “The new mandatory Franchise … to the Code mean prospective and current franchisees will be better armed with vital information needed to run their …

Media Centre item
Media Releases
ASBFEO Live

New Franchising Sector Powers for Small Business Ombudsman

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, welcomes the Australian Government’s response to the review of the Franchising Code of Conduct by Dr Michael Schaper.

The Minister for Small Business, Julie Collins,…

… of franchising data sets. The Ombudsman will also be given the power to name and shame franchisors who have not … discourage big business from using their muscle to force time and resource-poor small business to have no alternative … but to seek redress in court – an expensive and time-consuming pathway they almost always cannot afford to …

Media Centre item
Media Releases
ASBFEO Live

Help at hand for small businesses

Originally Published in The Canberra Times

By Bruce Billson

Vibrant, culturally and linguistically diverse small businesses are essential to growing our economy.

WE ALL depend on the small and family-run businesses in our lives - from…

… contribution is widely valued and recognised. What might be less obvious is the diversity of small business owners.  … from ASBFEO case managers, almost 60 per cent had a payment dispute. This is almost double the number of … needed active case management assistance from ASBFEO for payment dispute in the March 2025 quarter. Sadly, payment …

Media Centre item
Op-ed
ASBFEO Live

MEDIA RELEASE: Small business Ombudsman's guide to using social media securely

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has released a guide for small businesses using social media as their business platform, with tips to reduce the chances of being hacked.

“Using social media can be a…

… the chances of being hacked. “Using social media can be a valuable way to grow and increase awareness of your … cases, when there is a problem, these platforms require a time and resource-poor small business to navigate the most … turn ads on or off and can remove or update advertising payment information. Have your account/s set up so the …

Media Centre item
ASBFEO Live

TRANSCRIPT: Supermarket inquiry, Federal Circuit Court Small Business and Codes List

 TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Ross Greenwood.

Business Now, Sky News

Subject: Supermarket inquiry, Federal…

… apply pressure on smaller suppliers. And if so, what can be done about it? Well, one organisation that will hear these … cost. You might have to wait two years before you get your time to argue your case. And then there is that risk that if … you’ve been working with small business for such a long time and many thanks for your time today. Bruce Billson Good …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Small business problems with digital platforms; being locked out of social media accounts; fake reviews

 

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Casey Briggs.

ABC TV News Channel

Subjects: Small business problems…

… about what they can do to help. But in the end of the day, Casey, the back swing might be nice. It's all about the … processes - the test is what actually happens.  And by the time people get to us, they are frustrated beyond belief and … is just the start of it, and there are matters such as payment for ad spends or where other customers on your …

Media Centre item
Transcript
ASBFEO Live

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