The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, is encouraging small businesses to adopt eInvoicing as a more secure and faster way of getting paid.“There are real opportunities for small business in engaging with…
… what is a vital part of getting paid, replacing what can be a tendinous, mundane and error-prone activity.” Mr Billson … vulnerable to invoice substitution scams – also called payment redirection scams or business email compromise - … people with all the critical information to execute the payment,” he said. Mr Billson welcomed the Australian …
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Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.
Radio 2CC Canberra
Subjects: How small business can prepare for a…
… you a couple of bucks back, which is the equivalent of a day or two of what you pay to access our communications … had a direct loss. It's the same with banking services. Payment platforms went out late last week for a lot of the … and we touched on that in the report. If you're a time-poor small business owner, you don't really want someone …
Opinion piece by the Ombudsman Bruce Billson.
Originally published in the Canberra Times.
Small, family and farming businesses should urgently make sure they are not caught out by the 3G switch-off which is now scheduled to take place on 28…
… is an awful lot of technology and equipment used every day that's actually enabled by 3G. Quite understandably, … thinking about what the piece of kit actually does and the time-saving or technology-enhancing way it allows us to get … bookings and payroll, could stop working. At risk may be security systems and cameras, tablets, telephones in …
Originally published in The Canberra Times
By Bruce Billson
Over the past five years there have been 13 declared natural disaster catastrophes.
The devastation caused to our communities by these terrible floods, storms, cyclones and…
… fearsomeness so early in the season ... Businesses can be directly damaged or wiped-out, or they become an indirect … businesses have a current business continuity plan. It is time for small business to be prepared for natural disasters. … owner or leader out of the business for a period of time. An inquiry I conducted into the impact of natural …
Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney on Radio 2CC Canberra.
Subject: Franchising Code of Conduct Review
Leon DelaneyThe Small Business and…
… the phone now. Good afternoon. Bruce Billson Leon, fab to be with you and your listeners, sir. Leon Delaney Thanks … are well-known, and those brands have proven the test of time. There are other systems that might have just been, … and spending a quarter of a million bucks to get your day in court? That's an area where we think more work needs …
Radio 6PR Perth
Subject: internet domain name changes
Oliver Peterson
You’re being warned if you're a small business owner and for that matter, if you go to a website,…
… Ombudsman. Good afternoon. Bruce Billson Oli, great to be with you and 6PR listeners. Oliver Peterson It's great to … be a genius to know that change is happening. And for some time I've been urging the non-government regulator that … the thing I'm trying to surface. There is a window of time that runs out around the 20th of September. For …
The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has urged consumers to consciously spend with small and family businesses this weekend, amid predictions of a bumper Easter.
“Small and family businesses stand ready…
… Easter holiday season,” Mr Billson says. “For the first time in two years, there is freedom of movement and no … rush, Mr Billson says it’s never been more important to be a kindly customer. “Business owners are doing their … Easter holiday season,” Mr Billson says. “For the first time in two years, there is freedom of movement and no …
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Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Thomas Oriti.
ABC News Radio
Subject: Small business problems with digital…
… Ombudsman. Bruce, good morning. Thank you for your time. Bruce Billson Thomas, fab to be with you and your listeners. Thomas Oriti How bad is this … customer relationships where there's valuable data about payment arrangements and the like. It might be that they've …
Originally published in The Daily Telegraph
By Bruce Billson
The new Optus leadership needs to demonstrate it truly understands the economic pain the recent outage has inflicted on some small and family businesses.
Our…
… This must be the last time Optus cuts off small business 21 November … Comments by the company that the loss was only $2 a day shows it does not understand its customers. This is what … Comments by the company that the loss was only $2 a day shows it does not understand its customers. This is what …
Stephen Cenatiempo There are some changes coming to the way business domain names will operate in Australia. My understanding is that soon you'll be able to, if you have a website that's .com.au or .net.au you'll be able to just drop…
… Steve, happy to be with you and the listeners on a great day in the capital. Stephen Cenatiempo It is a beautiful day … Cenatiempo So, the reality is, for the sake of 20 or 30 bucks a year, which is roughly what it costs to register a … an asset - they need to protect their interests. Now's the time before others have an opportunity to grab hold of that …
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Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Dusty Fitzpatrick.
Radio 2BS Bathurst
Subjects: 2024-25 federal budget…
… now. Bruce, good afternoon. Bruce Billson Dusty, good to be with you and your listeners. Dusty Fitzpatrick It's … also matched to that amount. That's not the case this time around. So, whilst that relief will be there, people … than half are aged over 50, with only 6% under the age of 30. Now it's about 8% nationally. But this tells us that …
Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Ricardo Gonçalves.
SBS On The Money
Subject: Small business natural disasters preparedness and…
… Billson. Bruce Billson Most small businesses are very time-poor and they're really focused on working in the … event for the business owner. Help navigate that and be in the best positioned you possibly can, to recover on the … of COVID and all the consequences of that. That's a tough time. And those dislocations to a business, if we're not well …
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Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Nick Rheinberger.
ABC Radio…
… Good morning, Bruce. Bruce Billson Nick, great to be with you and your Illawarra listeners. Nick Rheinberger … sort of business activity, so it's a really disturbing time. The business conditions, thank goodness, look like … disputes we deal with at my office, about 40% of those are payment disputes. So that's where people have delivered the …
Bruce Billson
Published in The Daily Telegraph and the Courier-Mail
15 October 2024
When a small business has a problem with a Big Tech digital platform - such as having your account shut down after being hacked…
… your account shut down after being hacked - solving it can be a nightmare. These platforms require a time and resource-poor small business to navigate the most … my agency has soared by 86 per cent compared with the same time last year. Over the past two years, the number of small …
The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has urged the Federal Government and regulators to consider the reactivation of temporary insolvency protections, to support small and family businesses doing it tough in…
… protections for small and family businesses that may be trading insolvent due to lockdown trading restrictions. … June, and that trend is widely expected to continue with payment times stretching out. “Bringing back temporary … like this that give otherwise viable small businesses more time to recover or turnaround, preventing a wave of …
The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says small businesses in dispute with the ATO will get a fairer go, under new rules proposed by the Australian Government.
Mr Billson welcomed the pre-Budget…
… debt recovery actions through the court system. This can be prohibitively expensive and time consuming for a small business. “Under the proposed … resolved by the AAT. “It means that rather than spending time and money fighting in court, small business owners can …
Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.
Radio 2CC
Subject: Privacy changes coming for small business
Leon Delaney
Small businesses in…
… on replacing the current arrangements. but what will they be replaced with, and will they be workable for small … a risk to their business. That's been with us for some time. But in the Privacy Act, there is a general exemption … need to involve deep ponderance around principles and 20, 30, 40 hours navigating that framework. For businesses …
Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Narelle Graham on ABC Radio South Australia.
Subject: Digital platforms and small businesses
Narelle Graham
…
… Bruce, good afternoon. Bruce Billson Narelle, awesome to be with you and your audience. Narelle Graham Any pattern … for the destruction of it. Thanks very much. Have a great day’. Or it might be where if you can't solve your problems … for the destruction of it. Thanks very much. Have a great day’. Or it might be where if you can't solve your problems …
Small and family businesses are benefiting from a significant boost in consumer sentiment, with new research revealing 93% of Aussies prefer to buy products made in Australia.
The Australian Small Business and Family Enterprise Ombudsman Bruce…
… Australian Made products, an additional $5 billion would be generated in our economy over the year, creating 11,000 … new jobs. “That’s why this Australian Made Week (24-30 May) is a great time to support a small or family business by spending …
The Australian Small Business and Family Enterprise Ombudsman Bruce Billson today welcomed the announcement by the Commonwealth Bank that it will automatically lower costs incurred by small businesses and family enterprises with a turnover of less than…
… of the small business community. There is a lot more to be done though, and I urge all banks and financial … the economy is many millions of dollars – money that could be better put to work to grow business and employment … of the small business community. There is a lot more to be done though, and I urge all banks and financial …
The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has launched an Inquiry to examine the impact of reforms to Commonwealth procurement rules on small business.
The Inquiry was referred to the Ombudsman by the Minister…
… Ombudsman launches Inquiry into Commonwealth Procurement 30 March 2023 The Australian Small Business and Family … great to see the Australian Government’s commitment to be a bigger customer for small businesses,” Mr Billson said. … contracts can be complex, costly, confusing and time-consuming. “Supporting the opportunity for small and …
The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed the Albanese Government’s move to introduce legislation to ban unfair contract terms for small businesses. “This is a real problem for small and family…
… Mr Billson said. The Ministers said the government would be introducing civil penalty provisions ‘outlawing the use … by real people who deserve our respect and empathy every day.” Mr Billson said he also welcomed the government’s move … by real people who deserve our respect and empathy every day.” Mr Billson said he also welcomed the government’s move …
The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says today’s decision by Australia Post to continue shipping perishable goods across the country will bring joyful relief to small business food producers.
Mr Billson…
… their business – with confidence that their goods will be delivered by Australia Post. “Australia Post has … business customers by reversing this decision. “Now is the time to be working together to identify what the problems are … business customers by reversing this decision. “Now is the time to be working together to identify what the problems are …
The Australian Small Business and Family Enterprise Ombudsman has reached the milestone of helping 40,000 small businesses seeking assistance with a dispute.
Ombudsman Bruce Billson said this was a significant moment for the agency.
“…
… watch the financial and emotional damage occur in real time with no ability to stop it. “One of the absurdities of … that clear, appropriate, and standardised procedures be put in place to enable a timely resolution for small … to be about payments which accounts for 38%, up from 30% two years ago. There has also been a rise in the …
Originally published in Kochie's Business Builder.
We rightly honour and respect people for the livelihoods they carve out and the contribution they make to workplaces and the economy. But what is often missed as a vital and valued path to…
… Why it’s time to celebrate our hard-working self-employed 28 August … come from? Let’s celebrate the self-employed The dream to be your own boss, working when and where you choose while … than two-thirds of self-employed women choose to work part-time, compared with only 47 per cent of women in the general …
The number of small business disputes with Big Tech platform providers is 86 per cent higher than the same time last year, according to the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson.
Mr Billson said over the past…
… platform providers is 86 per cent higher than the same time last year, according to the Australian Small Business … your account shut down after being hacked – solving it can be a nightmare. “These platforms require a time and resource-poor small business to navigate the most …
Bruce Billson
Published in the Bendigo Advertiser and ACM Network
14 October, 2024
BIG tech digital platform providers need to urgently lift their game and provide clear, appropriate and easily…
… providers has soared by 86 per cent compared to the same time last year. And over the past two years, the number of … your account shut down after being hacked - solving it can be a nightmare. These platforms require a time and resource-poor small business to navigate the most …
By Bruce Billson.
Originally published in the West Australian.
Small, family and farming businesses should take urgent action to make sure they are not caught out by the 3G switch-off coming in October.
This change is about far more…
… bookings and payroll, could stop working. At risk may be security systems and cameras, tablets, telephones in … is an awful lot of technology and equipment used every day that’s actually enabled by 3G, and I fear many small … to get on with business. It would be terrible if the first time you learn it runs on 3G is when it shuts down, and that …
Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has called on digital platform providers to dramatically improve their dispute resolution processes for small business.
Mr Billson said there has been a noticeable…
… us with a direct human contact to enable these disputes to be escalated and a satisfactory outcome achieved quickly. … watch the financial and emotional damage occur in real time with no ability to stop it. “There have been too many … with scammers only removing them once they receive payment. “Most disturbingly, there are commercial service …
The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says the significant reforms to the Franchising Code of Conduct announced by the Australian Government today will help level the playing field across the franchising sector.…
… to the Code mean prospective and current franchisees will be better armed with vital information needed to run their … visibility around rebates and leasing arrangements will be achieved by these reforms. “The new mandatory Franchise … to the Code mean prospective and current franchisees will be better armed with vital information needed to run their …