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  • About us
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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

    • How We Help
    • Dispute support
    • Five steps to resolve your dispute
    • The Tax Concierge Service
    • Alternative Dispute Resolution
    • Access to low cost advice for disputes
    • Dispute case studies
    • Franchising
      • Franchising Mediation Feedback Form
    • Industry Codes
      • Dairy Code
      • Oil Code
      • Horticulture Code
        • Produce Assessors
      • Food and Grocery Code
  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
    • Policy insights
    • Submissions
    • Share your thoughts
      • One thing ASBFEO can do for me
      • Consultation feedback
  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Cyber security
    • Financial Wellbeing
    • Mental health
    • Handling debts
    • Using social media securely
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Disaster preparation and recovery
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
    • Small Business Hub
    • Our network
    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

    • Media releases
    • Transcripts
    • Op-eds
    • Newsletters
    • Quarterly reports
    • Events
    • Social media
    • MSME Day
  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Small Business Matters
    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Location of Australia’s small businesses by state and territory
      • Australian Capital Territory
    • Location of Australia’s small businesses - regional and metro areas
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  • Media Centre (282)
  • Disputes & Assistance (3)
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Media Source

  • ASBFEO Live (297)

Success story type

TRANSCRIPT: End of Financial Year changes for small business

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Selina Green on ABC Radio SA South East.

Subject: End of Financial Year changes for small business…

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Selina Green on ABC Radio SA South East.

Subject: End of Financial Year changes for small business…

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Role of ASBFEO, dispute resolutions, Tax Concierge Service

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Vivienne Ryan.

Small Business Connections TV

 

Subject: Role of ASBFEO, dispute…

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Vivienne Ryan.

Small Business Connections TV

 

Subject: Role of ASBFEO, dispute…

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Insolvency

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Tom Elliott.

Radio 3AW

 

Subject: Insolvency figures, small business conditions…

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Tom Elliott.

Radio 3AW

 

Subject: Insolvency figures, small business conditions…

Media Centre item
Transcript
ASBFEO Live

40,000 SMALL BUSINESSES HELPED BY OMBUDSMAN

The Australian Small Business and Family Enterprise Ombudsman has reached the milestone of helping 40,000 small businesses seeking assistance with a dispute.

Ombudsman Bruce Billson said this was a significant moment for the agency.

“…

The Australian Small Business and Family Enterprise Ombudsman has reached the milestone of helping 40,000 small businesses seeking assistance with a dispute.

Ombudsman Bruce Billson said this was a significant moment for the agency.

“…

Media Centre item
Media Releases
ASBFEO Live

Privacy Act Review

Submission

Education standards for experienced financial advisers and technical fixes for new entrants

Submission

Hands-on ombudsman tackles digital divide for business

Originally published by The Canberra Times.

WHEN Paul, the proprietor of Zenbar Massage, was setting up his remedial massage business in Dickson last year, one of his early priorities was to promote his service.

After researching…

Originally published by The Canberra Times.

WHEN Paul, the proprietor of Zenbar Massage, was setting up his remedial massage business in Dickson last year, one of his early priorities was to promote his service.

After researching…

Media Centre item
Op-ed
ASBFEO Live

OMBUDSMAN RELEASES PROCUREMENT INQUIRY ISSUES PAPER

Many small businesses say they feel excluded from the chance to tender for Australian Government procurement contracts because they are not part of the ‘in-crowd’ or find the process too hard to navigate, says the Australian Small Business and Family…

Many small businesses say they feel excluded from the chance to tender for Australian Government procurement contracts because they are not part of the ‘in-crowd’ or find the process too hard to navigate, says the Australian Small Business and Family…

Media Centre item
Media Releases
ASBFEO Live

Potential impacts of the Commonwealth Paid Parental Leave Scheme on small businesses and their employees

Submission

Inquiry into the Perceptions and Status of Vocational Education and Training

Submission

OMBUDSMAN WELCOMES FRANCHISING REVIEW AND APPOINTMENT OF REVIEWER

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has welcomed the Australian Government’s announcement of a review of the effectiveness of the regulatory framework that underpins the positive commercial…

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has welcomed the Australian Government’s announcement of a review of the effectiveness of the regulatory framework that underpins the positive commercial…

Media Centre item
Media Releases
ASBFEO Live

SMALL BUSINESS OWNERS GETTING OLDER

Australia’s small business owners are rapidly getting older as the proportion of younger entrepreneurs shrinks, according to research from the Australian Small Business and Family Enterprise Ombudsman.

Ombudsman Bruce Billson said the most…

Australia’s small business owners are rapidly getting older as the proportion of younger entrepreneurs shrinks, according to research from the Australian Small Business and Family Enterprise Ombudsman.

Ombudsman Bruce Billson said the most…

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: AgQuip, small farming business issues, small business owners getting older

 TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Paul Turton.

ABC NSW

 

Subject: AgQuip, small farming…

 TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Paul Turton.

ABC NSW

 

Subject: AgQuip, small farming…

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Small business owners getting older, AgQuip

 24 August 2023

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Susan Graham-Ryan.

ABC QLD

 

…

 24 August 2023

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Susan Graham-Ryan.

ABC QLD

 

…

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Small business owners getting older (Radio 2BS Bathurst)

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Jac Underwood.

Radio 2BS Bathurst

 

Subject: Small business owners…

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Jac Underwood.

Radio 2BS Bathurst

 

Subject: Small business owners…

Media Centre item
Transcript
ASBFEO Live

Why it’s time to celebrate our hard-working self-employed

Originally published in Kochie's Business Builder.

We rightly honour and respect people for the livelihoods they carve out and the contribution they make to workplaces and the economy. But what is often missed as a vital and valued path to…

Originally published in Kochie's Business Builder.

We rightly honour and respect people for the livelihoods they carve out and the contribution they make to workplaces and the economy. But what is often missed as a vital and valued path to…

Media Centre item
Op-ed
ASBFEO Live

OMBUDSMAN WELCOMES PAYMENT TIMES REVIEW BY DR CRAIG EMERSON

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, wholeheartedly supports the call to overhaul the Payment Times Reporting Act and welcomes recommendations to make the data more useful for small business.

“Finance…

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, wholeheartedly supports the call to overhaul the Payment Times Reporting Act and welcomes recommendations to make the data more useful for small business.

“Finance…

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: review of Payment Times Reporting Act (ABC News Radio)

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Glen Bartholomew.

ABC News Radio

Subject: review of Payment Times Reporting Act…

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Glen Bartholomew.

ABC News Radio

Subject: review of Payment Times Reporting Act…

Media Centre item
Transcript
ASBFEO Live

Independent Evaluation of the JobKeeper Payment

Submission

OMBUDSMAN SUPPORTS ‘RIGHT-SIZED’ PRIVACY CHANGES FOR SMALL BUSINESS

The public rightly expects any personal information collected and stored by businesses - whether they are large or small - will be protected, says the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson. 

Mr. Billson…

The public rightly expects any personal information collected and stored by businesses - whether they are large or small - will be protected, says the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson. 

Mr. Billson…

Media Centre item
Media Releases
ASBFEO Live

Improving the transparency and timeliness of payments to small and family businesses

Submission

Accounting for small businesses in international trade and investment agreements

Submission

Postal Services Modernisation

Submission

Regulating greenwashing and the specific needs of small business

Submission

Suggestions to refine AFCA rules and operational guidelines

Submission

Regulation impact statement policy options to evaluate opportunity cost of country-of-origin labelling

Submission

Climate-related financial disclosure consultation

Submission

TRANSCRIPT: Australian Government support for small business

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Jo Laverty.

ABC Radio Darwin

Subject: Australian Government support for small business, …

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Jo Laverty.

ABC Radio Darwin

Subject: Australian Government support for small business, …

Media Centre item
Transcript
ASBFEO Live

Least-cost system for making payments a win for all

Originally published in The Daily Telegraph.

A quick ‘tap and go' has made it very easy to make a payment for something we need.We're not restricted to having the right amount of cash in our pocket or wallet and paying by cheque is now…

Originally published in The Daily Telegraph.

A quick ‘tap and go' has made it very easy to make a payment for something we need.We're not restricted to having the right amount of cash in our pocket or wallet and paying by cheque is now…

Media Centre item
Op-ed
ASBFEO Live

Franchising Code Review

Submission

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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