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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

    • How We Help
    • Dispute support
    • Five steps to resolve your dispute
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    • Dispute case studies
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      • Franchising Mediation Feedback Form
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      • Dairy Code
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        • Produce Assessors
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  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
    • Policy insights
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      • One thing ASBFEO can do for me
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  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Cyber security
    • Financial Wellbeing
    • Mental health
    • Handling debts
    • Using social media securely
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Disaster preparation and recovery
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
    • Small Business Hub
    • Our network
    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

    • Media releases
    • Transcripts
    • Op-eds
    • Newsletters
    • Quarterly reports
    • Events
    • Social media
    • MSME Day
  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Small Business Matters
    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Location of Australia’s small businesses by state and territory
      • Australian Capital Territory
    • Location of Australia’s small businesses - regional and metro areas
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Content type

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Media Section

  • Media Centre (282)
  • Disputes & Assistance (3)
  • Policy & Advocacy (2)
  • Resources & Tools Centre (1)

Media Source

  • ASBFEO Live (297)

Success story type

Strengthening the ABN System

Submission

Consumer Data Right (CDR) – Exposure draft legislation to enable action initiation

Submission

Corporate Insolvency in Australia

Submission

Ombudsman welcomes payment times review

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has welcomed the Australian Government’s announcement of a review of the Payment Times Reporting Act.

The review, to be chaired by former minister Craig Emerson, will…

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has welcomed the Australian Government’s announcement of a review of the Payment Times Reporting Act.

The review, to be chaired by former minister Craig Emerson, will…

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Payment Times for Small Businesses

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Glen Bartholomew.

ABC News Radio

6 December 2022

…

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Glen Bartholomew.

ABC News Radio

6 December 2022

…

Media Centre item
Transcript
ASBFEO Live

Review of the ‘Buy Now Pay Later Code of Practice’

Submission

TRANSCRIPT : Energy costs, payment times

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Selina Green.

ABC Radio SA South East

12 December 2022

…

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Selina Green.

ABC Radio SA South East

12 December 2022

…

Media Centre item
Transcript
ASBFEO Live

Parliamentary Inquiry into Australia’s Food Security

Submission

SMALL BUSINESS INSOLVENCY LAWS NEED OVERHAUL

Small businesses should have better access to ‘debt hibernation’ instead of being made insolvent when they face a crisis beyond their control, so they are better able to pursue a credible restructure, save jobs and rebuild, according to the Australian…

Small businesses should have better access to ‘debt hibernation’ instead of being made insolvent when they face a crisis beyond their control, so they are better able to pursue a credible restructure, save jobs and rebuild, according to the Australian…

Media Centre item
Media Releases
ASBFEO Live

ACCC Superfast Broadband Access Service - Access Determination Inquiry Draft Decision

Submission

TRANSCRIPT: Insolvency Laws

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Luke Grant.

Money News 2GB/3AW/4BC

13 December 2022

…

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Luke Grant.

Money News 2GB/3AW/4BC

13 December 2022

…

Media Centre item
Transcript
ASBFEO Live

Treasury Laws Amendment (2022 Measures No. 4) Bill 2022

Submission

Consumer Data Right (CDR) – CDR rules maintenance

Submission

Consultation on draft guidance: Providing financial services to customers that financial institutions assess to be higher-risk

Submission

Regulating Buy Now, Pay Later in Australia

Submission

WHEN TAKING CARE OF BUSINESS MEANS TAKING CARE OF YOURSELF

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has urged small business owners to take time early in the new year to take stock of their mental and financial well-being.

“When you own a small business, it is just…

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has urged small business owners to take time early in the new year to take stock of their mental and financial well-being.

“When you own a small business, it is just…

Media Centre item
Media Releases
ASBFEO Live

ONLY ONE-IN-FOUR SMALL BUSINESSES HAVE A DISASTER PLAN

Natural disasters can be devastating for small and family businesses yet only one in four small businesses have a current business continuity plan, according to the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson.

“In…

Natural disasters can be devastating for small and family businesses yet only one in four small businesses have a current business continuity plan, according to the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson.

“In…

Media Centre item
Media Releases
ASBFEO Live

Further improvements to Corporations and Financial Services Law

Submission

TRANSCRIPT: Mental and Financial Wellbeing for Small Business Owners

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Jac Underwood.

2BS Bathurst

12 January 2023

…

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Jac Underwood.

2BS Bathurst

12 January 2023

…

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Bruce Billson interview with Jo McManus

Jo McManus

Australia’s had its fair share of natural disasters in the past 12 months. The most recent, of course, being in our Kimberley region with those devastating floods up there. Last year the Australian Small Business and…

Jo McManus

Australia’s had its fair share of natural disasters in the past 12 months. The most recent, of course, being in our Kimberley region with those devastating floods up there. Last year the Australian Small Business and…

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Small business natural disaster preparedness and resilience

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Nick Rheinberger.

ABC Illawarra and ABC South East NSW

Subject: Small business natural disaster…

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Nick Rheinberger.

ABC Illawarra and ABC South East NSW

Subject: Small business natural disaster…

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Small business natural disaster preparedness and resilience

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Stephen Cenatiempo.

2CC Canberra

Subject: Small business natural disaster preparedness and…

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Stephen Cenatiempo.

2CC Canberra

Subject: Small business natural disaster preparedness and…

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Small business natural disasters preparedness and resilience

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Phil Staley. 

ABC North Queensland 

Subject: Small business natural disasters preparedness and…

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Phil Staley. 

ABC North Queensland 

Subject: Small business natural disasters preparedness and…

Media Centre item
Transcript
ASBFEO Live

Transcript: Small business natural disaster preparedness and resilience

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Ricardo Gonçalves. 

SBS On The Money

Subject: Small business natural disasters preparedness and…

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Ricardo Gonçalves. 

SBS On The Money

Subject: Small business natural disasters preparedness and…

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Small business natural disasters and resilience

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Bridie Tanner. 

ABC North Coast 

Subject: Small business natural disasters and resilience …

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Bridie Tanner. 

ABC North Coast 

Subject: Small business natural disasters and resilience …

Media Centre item
Transcript
ASBFEO Live

CDR rules and data standards design paper for the non-bank lending sector

Submission

Inquiry into the Fair Work Amendment (Paid Family and Domestic Violence Leave) Bill 2022

Submission

BIG BUSINESSES URGED TO “LIFT THEIR GAME” ON PAYMENT TIMES

Only three out of 10 big businesses pay their small business customers within 30 days while nearly one-quarter take more than 120 days to pay up, according to new payment times data.

“This is a woeful performance and is bitterly disappointing…

Only three out of 10 big businesses pay their small business customers within 30 days while nearly one-quarter take more than 120 days to pay up, according to new payment times data.

“This is a woeful performance and is bitterly disappointing…

Media Centre item
Media Releases
ASBFEO Live

Measuring what matters

Submission

TRANSCRIPT: Payment Times

Australian Small Business and Family Enterprise Ombudsman Bruce Billson extract of interview with Gary Adshead.

6PR

Subject: Payment Times

Gary Adshead…

Australian Small Business and Family Enterprise Ombudsman Bruce Billson extract of interview with Gary Adshead.

6PR

Subject: Payment Times

Gary Adshead…

Media Centre item
Transcript
ASBFEO Live

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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