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    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

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    The ASBFEO understand the challenges facing small businesses and family enterprises. 

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Ombudsman’s final report finds ‘Show Must Go On’ despite insurance crisis

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has today released the final report into the insurance crisis facing Australia’s amusement, leisure, and recreation sector, declaring “the show must go on”.

The…

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has today released the final report into the insurance crisis facing Australia’s amusement, leisure, and recreation sector, declaring “the show must go on”.

The…

Media Centre item
Media Releases
ASBFEO Live

New register reveals extent of late payments by big business to small

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed today’s launch of the Payment Times Reports Register, which provides transparency around big business payment times.

The new online Payment Times Reports…

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed today’s launch of the Payment Times Reports Register, which provides transparency around big business payment times.

The new online Payment Times Reports…

Media Centre item
Media Releases
ASBFEO Live

Kindly customers urged to spend big with small business

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson is urging shoppers to spend big with small businesses this weekend, with Black Friday and Cyber Monday sales predicted to smash records.

Black Friday and Cyber Monday…

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson is urging shoppers to spend big with small businesses this weekend, with Black Friday and Cyber Monday sales predicted to smash records.

Black Friday and Cyber Monday…

Media Centre item
Media Releases
ASBFEO Live

Ombudsman congratulates enterprising Western Sydney Women

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has congratulated the winners of the Western Sydney Women Awards, many of whom are outstanding small and family business owners.

The awards, held virtually last night,…

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has congratulated the winners of the Western Sydney Women Awards, many of whom are outstanding small and family business owners.

The awards, held virtually last night,…

Media Centre item
Media Releases
ASBFEO Live

Ombudsman supports outstanding Western Sydney Women

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson is proud to support this year’s Outstanding Western Sydney Women Awards to be hosted on 16 November 2021, with a stellar line-up of finalists announced.

“I’m…

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson is proud to support this year’s Outstanding Western Sydney Women Awards to be hosted on 16 November 2021, with a stellar line-up of finalists announced.

“I’m…

Media Centre item
Media Releases
ASBFEO Live

National Small Business Commissioners Forum Communique

State Small Business Commissioners and the Australian Small Business and Family Enterprise Ombudsman have met to continue our collaborative efforts within our jurisdictions, to support our nation’s vital small business community.

As always, we…

State Small Business Commissioners and the Australian Small Business and Family Enterprise Ombudsman have met to continue our collaborative efforts within our jurisdictions, to support our nation’s vital small business community.

As always, we…

Media Centre item
Media Releases
ASBFEO Live

More decisive action needed on small business payments says Ombudsman

Small business owners and leaders have every right to be frustrated by the Reserve Bank’s review of retail payments regulations, says the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson.

While some progress is being…

Small business owners and leaders have every right to be frustrated by the Reserve Bank’s review of retail payments regulations, says the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson.

While some progress is being…

Media Centre item
Media Releases
ASBFEO Live

Ombudsman’s report says the show must go on

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has today released an interim report into the insurance crisis facing Australia’s amusement, leisure, and recreation sector. 

“There is a clear and present…

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has today released an interim report into the insurance crisis facing Australia’s amusement, leisure, and recreation sector. 

“There is a clear and present…

Media Centre item
Media Releases
ASBFEO Live

Survey deadline extended for women business owners to be heard

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has extended the deadline for a survey of women who own and lead businesses.

“There has been a tremendous response so far - it is clear there is an appetite to engage…

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has extended the deadline for a survey of women who own and lead businesses.

“There has been a tremendous response so far - it is clear there is an appetite to engage…

Media Centre item
Media Releases
ASBFEO Live

Small Business and Family Enterprise Ombudsman backs tax report

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has strongly backed a call from the Inspector-General of Taxation for the Australian Taxation Office to more consistently and transparently…

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has strongly backed a call from the Inspector-General of Taxation for the Australian Taxation Office to more consistently and transparently…

Media Centre item
Media Releases
ASBFEO Live

Ombudsman welcomes faster payment times for small business sub-contractors

Businesses with Commonwealth government contracts will have to pay their small business sub-contractors within 20 days or risk fines and penalties under new laws starting today, says the Australian Small Business and Family Enterprise Ombudsman, Bruce…

Businesses with Commonwealth government contracts will have to pay their small business sub-contractors within 20 days or risk fines and penalties under new laws starting today, says the Australian Small Business and Family Enterprise Ombudsman, Bruce…

Media Centre item
Media Releases
ASBFEO Live

Ombudsman welcomes Commonwealth Bank announcement on least cost routing

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson today welcomed the announcement by the Commonwealth Bank that it will automatically lower costs incurred by small businesses and family enterprises with a turnover of less than…

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson today welcomed the announcement by the Commonwealth Bank that it will automatically lower costs incurred by small businesses and family enterprises with a turnover of less than…

Media Centre item
Media Releases
ASBFEO Live

Celebrate family businesses this National Family Business Day

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson is encouraging Australians to celebrate and support family businesses on National Family Business Day.

Speaking in a video marking the day, Mr Billson says family…

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson is encouraging Australians to celebrate and support family businesses on National Family Business Day.

Speaking in a video marking the day, Mr Billson says family…

Media Centre item
Media Releases
ASBFEO Live

Ombudsman launches mental health program awareness campaign

A national awareness campaign about a free tailored mental health support service for small business owners has begun, amid new research revealing the emotional toll on small business owners during the past year.

The Australian Small Business…

A national awareness campaign about a free tailored mental health support service for small business owners has begun, amid new research revealing the emotional toll on small business owners during the past year.

The Australian Small Business…

Media Centre item
Media Releases
ASBFEO Live

Online tool a red-tape buster for small business employers: Ombudsman

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed a new online tool for small business owners, designed to take the stress out of hiring their first employee.

The Employment Contract Tool – recently…

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed a new online tool for small business owners, designed to take the stress out of hiring their first employee.

The Employment Contract Tool – recently…

Media Centre item
Media Releases
ASBFEO Live

Ombudsman to monitor impact of Woolworths food distribution move

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says his office will closely monitor Woolworths’ planned acquisition of a controlling stake in PFD Food services (PFD), in regards to the impact it has on small businesses in…

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says his office will closely monitor Woolworths’ planned acquisition of a controlling stake in PFD Food services (PFD), in regards to the impact it has on small businesses in…

Media Centre item
Media Releases
ASBFEO Live

Ombudsman launches Review of Discretionary Mutual Fund proposal

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has today launched a Review of the Discretionary Mutual Fund proposed for small businesses in the amusement, leisure and recreation sector unable to secure essential insurance…

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has today launched a Review of the Discretionary Mutual Fund proposed for small businesses in the amusement, leisure and recreation sector unable to secure essential insurance…

Media Centre item
Media Releases
ASBFEO Live

Franchising Code reforms help level playing field for franchisees

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says the significant reforms to the Franchising Code of Conduct announced by the Australian Government today will help level the playing field across the franchising sector.…

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says the significant reforms to the Franchising Code of Conduct announced by the Australian Government today will help level the playing field across the franchising sector.…

Media Centre item
Media Releases
ASBFEO Live

Small businesses reap rewards amid rush to buy Australian Made

Small and family businesses are benefiting from a significant boost in consumer sentiment, with new research revealing 93% of Aussies prefer to buy products made in Australia.

The Australian Small Business and Family Enterprise Ombudsman Bruce…

Small and family businesses are benefiting from a significant boost in consumer sentiment, with new research revealing 93% of Aussies prefer to buy products made in Australia.

The Australian Small Business and Family Enterprise Ombudsman Bruce…

Media Centre item
Media Releases
ASBFEO Live

New rules to allow small business tradies to follow the work

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says small business tradespeople will be able to meet the demand for their skills wherever they are in Australia under new laws passed by the Senate.

The Australian…

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says small business tradespeople will be able to meet the demand for their skills wherever they are in Australia under new laws passed by the Senate.

The Australian…

Media Centre item
Media Releases
ASBFEO Live

Labor’s Startup Year pitch aims to support innovative entrepreneurs

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says the Startup Year initiative proposed in Labor’s budget reply could contribute to Australia having a world-class ecosystem for entrepreneurship.

Labor Leader…

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says the Startup Year initiative proposed in Labor’s budget reply could contribute to Australia having a world-class ecosystem for entrepreneurship.

Labor Leader…

Media Centre item
Media Releases
ASBFEO Live

Franchise Disclosure Registry to help restore confidence in sector

The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) Bruce Billson has welcomed plans to establish a new mandatory Franchise Disclosure Registry, saying it will provide prospective franchisees with vital information needed prior to…

The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) Bruce Billson has welcomed plans to establish a new mandatory Franchise Disclosure Registry, saying it will provide prospective franchisees with vital information needed prior to…

Media Centre item
Media Releases
ASBFEO Live

Budget paves way for small business-led national economic recovery

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says the Federal Government’s 2021 Budget is a clear acknowledgement that small and family businesses are central to the nation’s economic recovery and future prosperity.…

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says the Federal Government’s 2021 Budget is a clear acknowledgement that small and family businesses are central to the nation’s economic recovery and future prosperity.…

Media Centre item
Media Releases
ASBFEO Live

New rules to ensure small businesses in dispute with ATO get a fairer go

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says small businesses in dispute with the ATO will get a fairer go, under new rules proposed by the Australian Government.

Mr Billson welcomed the pre-Budget…

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says small businesses in dispute with the ATO will get a fairer go, under new rules proposed by the Australian Government.

Mr Billson welcomed the pre-Budget…

Media Centre item
Media Releases
ASBFEO Live

30% tax offset a game-changer for Australian industry: Ombudsman

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed the Australian Government’s $1.2 billion investment in the nation’s digital future, including the 30% tax offset for the video game industry.

Mr Billson…

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed the Australian Government’s $1.2 billion investment in the nation’s digital future, including the 30% tax offset for the video game industry.

Mr Billson…

Media Centre item
Media Releases
ASBFEO Live

Storm clouds to clear for Northern Australian small businesses

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says insurance premiums will be more affordable for small businesses in Northern Australia, under a new Federal Government scheme to launch next year.

Mr Billson…

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says insurance premiums will be more affordable for small businesses in Northern Australia, under a new Federal Government scheme to launch next year.

Mr Billson…

Media Centre item
Media Releases
ASBFEO Live

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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