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    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

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    The ASBFEO understand the challenges facing small businesses and family enterprises. 

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    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

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Content type

  • Media Centre item (299)

Media Section

  • Media Centre (285)
  • Disputes & Assistance (3)
  • Policy & Advocacy (2)
  • Resources & Tools Centre (1)

Media Source

  • (-) ASBFEO Live (299)

Success story type

OMBUDSMAN WELCOMES FRANCHISING REVIEW AND APPOINTMENT OF REVIEWER

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has welcomed the Australian Government’s announcement of a review of the effectiveness of the regulatory framework that underpins the positive commercial…

… AND APPOINTMENT OF REVIEWER 15 August 2023 The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has … importance of accessible and effective dispute resolution under the Franchising Code, with approximately 15% of all …

Media Centre item
Media Releases
ASBFEO Live

Don't overlook July 1 changes

An increase in the national wage and higher superannuation payments are among a raft of changes starting on July 1 that small and family businesses must be aware of, says Bruce Billson, the Australian Small Business and Family Enterprise Ombudsman.…

… are among a raft of changes starting on July 1 that small and family businesses must be aware of, says Bruce Billson, the Australian Small Business and Family Enterprise Ombudsman. “With so many … will still be required to pay tax at other taxing points under a tax-deferred scheme, and this will need to be …

Media Centre item
Media Releases
ASBFEO Live

Ombudsman congratulates enterprising Western Sydney Women

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has congratulated the winners of the Western Sydney Women Awards, many of whom are outstanding small and family business owners.

The awards, held virtually last night,…

… Western Sydney Women 17 November 2021 The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has … Western Sydney Women Awards, many of whom are outstanding small and family business owners. The awards, held virtually …

Media Centre item
Media Releases
ASBFEO Live

3G switch-off warning for small, family and farming businesses

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Oliver Peterson.

Radio 6PR Perth

Subject: 3G switch-off warning for small, family and farming businesses

Oliver Peterson…

… 3G switch-off warning for small, family and farming businesses 24 July 2024 Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

Ombudsman to monitor impact of Woolworths food distribution move

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says his office will closely monitor Woolworths’ planned acquisition of a controlling stake in PFD Food services (PFD), in regards to the impact it has on small businesses in…

… food distribution move 10 June 2021 The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says … Food services (PFD), in regards to the impact it has on small businesses in the sector. Following the Australian …

Media Centre item
Media Releases
ASBFEO Live

Ombudsman launches Review of Discretionary Mutual Fund proposal

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has today launched a Review of the Discretionary Mutual Fund proposed for small businesses in the amusement, leisure and recreation sector unable to secure essential insurance…

… Mutual Fund proposal 04 June 2021 The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has … a Review of the Discretionary Mutual Fund proposed for small businesses in the amusement, leisure and recreation …

Media Centre item
Media Releases
ASBFEO Live

Ombudsman welcomes Government’s support for least cost routing

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson welcomes the Government’s commitment to lowering costs for businesses through least cost routing.

Treasurer Josh Frydenberg has released the Payments System Review…

… for least cost routing 01 September 2021 The Australian Small Business and Family Enterprise Ombudsman Bruce Billson … has passed and more decisive action is needed to stop small businesses and family enterprises paying more than they …

Media Centre item
News
ASBFEO Live

30% tax offset a game-changer for Australian industry: Ombudsman

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed the Australian Government’s $1.2 billion investment in the nation’s digital future, including the 30% tax offset for the video game industry.

Mr Billson…

… Australian industry: Ombudsman 06 May 2021 The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has … the investment will encourage greater digital adoption by small and family businesses, to ensure they are globally …

Media Centre item
Media Releases
ASBFEO Live

Small business warned - Don't be caught out by 3G switch-off

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has urged small, family and farming businesses to make sure they are not caught out by the 3G switch-off happening in August and September.

“The 3G switch-off will…

… Small business warned - Don't be caught out by 3G switch-off 29 May 2024 The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has …

Media Centre item
ASBFEO Live

The big shutdown is coming, be ready

Published in The Daily Telegraph and the Courier-Mail.

By Bruce Billson 

Next Monday (October 28) is D-Day for the 3G network as it will be shut down, but I'm worried it could also put many small, family and farming businesses out of…

… will be shut down, but I'm worried it could also put many small, family and farming businesses out of business because they don't think it will affect them. Many … way it allows us to get on with business. I fear many small, family and farming businesses are unaware of the …

Media Centre item
Op-ed
ASBFEO Live

Ombudsman’s final report finds ‘Show Must Go On’ despite insurance crisis

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has today released the final report into the insurance crisis facing Australia’s amusement, leisure, and recreation sector, declaring “the show must go on”.

The…

… despite insurance crisis 06 December 2021 The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has … or organisations that have a similar risk profile.  Under a DMF, members who meet requirements would have access …

Media Centre item
Media Releases
ASBFEO Live

Ombudsman supports outstanding Western Sydney Women

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson is proud to support this year’s Outstanding Western Sydney Women Awards to be hosted on 16 November 2021, with a stellar line-up of finalists announced.

“I’m…

… Western Sydney Women 15 November 2021 The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson is … and provide a network of support for each other. “Our Small Business Counts  report shows more than 35% of …

Media Centre item
Media Releases
ASBFEO Live

Own your domain … or else

Opinion piece published in the Herald Sun, 25 August 2022.

… to imagine just how devastating it would be for a small business to discover someone else has been allowed to buy... …

Media Centre item
News
ASBFEO Live

Don’t let complacency catch you out in coming 3G shut-off

By Bruce Billson.

Originally published in the West Australian.

Small, family and farming businesses should take urgent action to make sure they are not caught out by the 3G switch-off coming in October.

This change is about far more…

… Billson. Originally published in the West Australian. Small, family and farming businesses should take urgent … every day that’s actually enabled by 3G, and I fear many small businesses are unaware of the scope of this event and the possible business-harming disconnection and technology dysfunction …

Media Centre item
Op-ed
ASBFEO Live

Ombudsman’s report says the show must go on

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has today released an interim report into the insurance crisis facing Australia’s amusement, leisure, and recreation sector. 

“There is a clear and present…

… says the show must go on 20 October 2021 The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has … or organisations that have a similar risk profile.  Under a DMF, members who meet requirements would have access …

Media Centre item
Media Releases
ASBFEO Live

Ombudsman Welcomes NewAccess for Small Business Owners

A national awareness campaign about a free tailored mental health support service for small business owners has begun, amid new research revealing the emotional toll on small business owners during the past year.

The Australian Small Business…

… Ombudsman Welcomes NewAccess for Small Business Owners 24 June 2021 A national awareness campaign … about a free tailored mental health support service for small business owners has begun, amid new research revealing …

Media Centre item
ASBFEO Live

Shorter domain names available for small business

Australian small businesses can now register a domain name of .au, allowing the .com, .net or .org to be dropped from your internet address (this means shoes.com.au can become shoes.au). These shorter Australian domain names are currently reserved for…

… Shorter domain names available for small business 09 June 2022 Australian small businesses can now register a domain name of .au, …

Media Centre item
News
ASBFEO Live

ACCC Supermarket Inquiry highlights need for continuing vigilance to support fairness

The Australian Competition and Consumer Commission’s (ACCC) Supermarket Inquiry report confirms that the supermarket sector is highly concentrated and unduly challenging for small business suppliers, says the Australian Small Business and Family…

… sector is highly concentrated and unduly challenging for small business suppliers, says the Australian Small Business and … is also pleased to help arrange mediation and arbitration under the new Code. To access our service, parties in dispute …

Media Centre item
Media Releases
ASBFEO Live

Apply for the new .au direct domain

From 24 March 2022, anyone with a local connection to Australia (including businesses, associations and individuals) will be able to register a new category of domain name. These shorter simpler domain names will end in .au rather than .com.au, .…

… your .au domain name in an attempt to impersonate your business. For example, if you have currently registered … activities. How to protect yourself To help protect your business from opportunistic cybercriminals, the Australian … their .au equivalents before 20 September 2022. If a business does not reserve their .au equivalent direct domain …

Media Centre item
News
ASBFEO Live

Franchise Disclosure Registry to help restore confidence in sector

The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) Bruce Billson has welcomed plans to establish a new mandatory Franchise Disclosure Registry, saying it will provide prospective franchisees with vital information needed prior to…

… restore confidence in sector 13 May 2021 The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) Bruce … from franchisees seeking information regarding disputes under Franchising Code of Conduct. “This demonstrates just …

Media Centre item
Media Releases
ASBFEO Live

Family-owned chocolate business makes this Easter egg-cellent

It takes quite the chocolatier to create all the magic of Easter – without the bunny.

But that’s what Stuart and his team at Enigma Fine Chocolates have achieved, as customers – eager to indulge in handmade artisan truffles – stream through the…

… Family-owned chocolate business makes this Easter egg-cellent 14 April 2022 It takes … with his wife in 2015 as a side hustle run out of a small studio next to their home, has now grown to a … a string of awards including 2017 Champion Australian Small Producer and 2018 Best Chocolate – Best in Class. “We …

Media Centre item
Case study
ASBFEO Live

Small Business Natural Disaster Preparedness and Resilience survey

Do you have a natural disaster preparedness or resilience story you want to share, or an idea that will assist the small business community?

ASBFEO is inviting small businesses across Australia who have been impacted by natural disaster to…

… Small Business Natural Disaster Preparedness and Resilience survey … story you want to share, or an idea that will assist the small business community? ASBFEO is inviting small businesses …

Media Centre item
News
ASBFEO Live

Payment Times Reporting Scheme

Bruce Billson, the Australian Small Business and Family Enterprise Ombudsman sat down with Nick Fox, Deloitte’s Payment Times Reporting Lead to discuss the recent release of the first Payment Times Reporting Register.

Below is a summary of the…

… Scheme 10 March 2022 Bruce Billson, the Australian Small Business and Family Enterprise Ombudsman sat down with Nick … by the Register to help reduce the time it takes to pay small business suppliers Some large businesses have indicated …

Media Centre item
News
ASBFEO Live

Ombudsman welcomes proposed franchising reforms, hefty fines

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed the government’s proposed reforms to the Franchising Code of Conduct, including changes specific to the automotive industry.

Under the proposed amendments…

… reforms, hefty fines 12 March 2021 The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has … including changes specific to the automotive industry. Under the proposed amendments to franchising laws, big …

Media Centre item
Media Releases
ASBFEO Live

Franchising Code reforms help level playing field for franchisees

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says the significant reforms to the Franchising Code of Conduct announced by the Australian Government today will help level the playing field across the franchising sector.…

… playing field for franchisees 01 June 2021 The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says … from franchisees seeking information regarding disputes under the Franchising Code of Conduct. “This demonstrates …

Media Centre item
Media Releases
ASBFEO Live

Labor’s Startup Year pitch aims to support innovative entrepreneurs

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says the Startup Year initiative proposed in Labor’s budget reply could contribute to Australia having a world-class ecosystem for entrepreneurship.

Labor Leader…

… innovative entrepreneurs 14 May 2021 The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says … commercialise their ideas and university research. Under the proposal, students would have access to loans of up …

Media Centre item
Media Releases
ASBFEO Live

Mutual Recognition Scheme slashes red tape for tradies and professionals

In a move that has been welcomed by the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, South Australia and Victoria will be the first states to implement the Automatic Mutual Recognition Scheme. The scheme removes the…

… 2022 In a move that has been welcomed by the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, …   … In a move that has been welcomed by the Australian Small Business and Family Enterprise Ombudsman, Bruce …

Media Centre item
News
ASBFEO Live

Small businesses must move quickly to protect their domain

Originally published in The Advertiser

… Small businesses must move quickly to protect their domain 06 … The Advertiser … Originally published in The Advertiser … Small businesses must move quickly to protect their domain …

Media Centre item
News
ASBFEO Live

Cyber crims' web hunt: Businesses warned to protect online identity

Originally published in The Advertiser

Originally published in The Advertiser

Media Centre item
News
ASBFEO Live

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