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    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

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Content type

  • Media Centre item (299)

Media Section

  • Media Centre (285)
  • Disputes & Assistance (3)
  • Policy & Advocacy (2)
  • Resources & Tools Centre (1)

Media Source

  • (-) ASBFEO Live (299)

Success story type

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Kim Napier

ABC Radio Northern Tasmania

Subject: internet domain name changes

Kim Napier

ABC Northern Tasmania with Kim Napier. Well, do you own or run a website for a small…

… Australian Small Business and Family Enterprise Ombudsman Bruce Billson … with Kim Napier. Well, do you own or run a website for a small business? If you do, listen up because there are some …

Media Centre item
Transcript
ASBFEO Live

3G switch-off looming for small business

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, says small, family and farming businesses should urgently make sure they are not caught out by the 3G switch-off happening in the next few weeks.

Mr Billson today…

… 3G switch-off looming for small business 24 July 2024 The Australian Small Business and Family Enterprise Ombudsman, Bruce …

Media Centre item
Media Releases
ASBFEO Live

MORE NEEDED FOR SMALL BUSINESS IN OPTUS RESPONSE

Telecommunications is an essential service and vital for so many small businesses and the absence of this service has a significant economic cost, says the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson.

“The response by…

… MORE NEEDED FOR SMALL BUSINESS IN OPTUS RESPONSE 10 November 2023 … is an essential service and vital for so many small businesses and the absence of this service has a significant economic cost, says the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson. “The …

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Franchising Code of Conduct Review

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney on Radio 2CC Canberra.

Subject: Franchising Code of Conduct Review

Leon DelaneyThe Small Business and…

… Code of Conduct Review 09 February 2024 Australian Small Business and Family Enterprise Ombudsman Bruce Billson … into? And if that's the case, what happens if we decide under the Franchise Code not to proceed to purchase the …

Media Centre item
Transcript
ASBFEO Live

ASBFEO WEBSITE NOW AVAILABLE IN MORE THAN 100 LANGUAGES

The Australian Small Business and Family Enterprise Ombudsman’s website – www.asbfeo.gov.au - is now available in more than 100 languages to better assist migrant-led small and family business owners and managers.

“One in three small businesses…

… IN MORE THAN 100 LANGUAGES 08 July 2024 The Australian Small Business and Family Enterprise Ombudsman’s website – … in more than 100 languages to better assist migrant-led small and family business owners and managers. “One in three …

Media Centre item
Media Releases
ASBFEO Live

Ombudsman calls on Australia Post to support food producers

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has called on Australia Post to defer its plans to stop delivering perishable goods, saying this would be a crushing blow to small business producers.

Mr Billson says…

… to support food producers 21 April 2021 The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has … perishable goods, saying this would be a crushing blow to small business producers. Mr Billson says Australia Post’s …

Media Centre item
Media Releases
ASBFEO Live

Least-cost system for making payments a win for all

Originally published in The Daily Telegraph.

A quick ‘tap and go' has made it very easy to make a payment for something we need.We're not restricted to having the right amount of cash in our pocket or wallet and paying by cheque is now…

… massive black hole of hidden costs for consumers and small businesses. Across our economy, merchants are paying … Reserve Bank found that, on average, these fees cost small business twice as much as what it costs a large business to … its merchants and the other major banks offer it to well under half their customers. The banks and major card …

Media Centre item
Op-ed
ASBFEO Live

Ombudsman welcomes red tape buster for tradies, licensed workers

MEDIA STATEMENT

 

Ombudsman welcomes red tape buster for tradies, licensed workers

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says small business…

… tape buster for tradies, licensed workers The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says small business tradespeople and licensed professionals are …

Media Centre item
Media Releases
ASBFEO Live

Ombudsman welcomes ‘norms’ of acceptable commercial conduct test for unconscionable conduct

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed the landmark decision of the Full Federal Court to make ‘a sufficient departure from the norms of acceptable commercial behaviour’ a test of whether conduct is ‘…

… for unconscionable conduct 22 March 2021 The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has … behaviour’ a test of whether conduct is ‘unconscionable’ under the Australian law. “This is a great day for Australian …

Media Centre item
Media Releases
ASBFEO Live

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Matt Bamford

ABC Radio PM Program

Subject: internet domain name changes

Presenter

Domain names are the Internet's version of a home address, directing users to a website's front…

… Australian Small Business and Family Enterprise Ombudsman Bruce Billson … with sites getting access to new shortened domain names. Small businesses are being warned to secure theirs or risk …

Media Centre item
Transcript
ASBFEO Live

Future of cash

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Nadia Mitsopoulos.

ABC Radio Perth

Subject: Future of cash

 …

… Future of cash 18 November 2024 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson … Mitsopoulos Well I want to go to Bruce Billson, who's the Small Business Ombudsman. Bruce, good morning, and thank you …

Media Centre item
Transcript
ASBFEO Live

Ombudsman, Australia Post work towards perishable goods solution

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson met with Australia Post today in a collaborative effort to resolve issues with delivery of perishable goods to support small business food producers.

Mr Billson…

… perishable goods solution 27 April 2021 The Australian Small Business and Family Enterprise Ombudsman Bruce Billson met … issues with delivery of perishable goods to support small business food producers. Mr Billson described the first …

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Regional bank branch closures

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Isla Evans.

ABC Radio South East NSW

 

Subject: Regional bank branch…

… bank branch closures 08 May 2024 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson … So where does that leave the community? The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

Ombudsman welcomes Commonwealth Bank announcement on least cost routing

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson today welcomed the announcement by the Commonwealth Bank that it will automatically lower costs incurred by small businesses and family enterprises with a turnover of less than…

… on least cost routing 23 September 2021 The Australian Small Business and Family Enterprise Ombudsman Bruce Billson today … Bank that it will automatically lower costs incurred by small businesses and family enterprises with a turnover of …

Media Centre item
Media Releases
ASBFEO Live

Uncaring banks drop a deposit on regional clients

Originally published in The Daily Telegraph

By Bruce Billson.

Banking is an essential service with a privileged position in the economy, and our small, family and farming businesses depend on having a close and reliable…

… service with a privileged position in the economy, and our small, family and farming businesses depend on having a close … the past two years, according to APRA. Some 30 per cent of small businesses are based in regional Australia and when the … bankers, who may not understand the regional small business customers’ investment potential, operational …

Media Centre item
Op-ed
ASBFEO Live

Ombudsman welcomes designated-complaints legislation

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has welcomed the introduction of legislation into Federal Parliament that will create a “designated-complaints” mechanism to fast-track serious disputes for small businesses…

… legislation 15 February 2024 The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has … from informal referrals by organisations such as ASBFEO. “Under our legislation we can make referrals to appropriate …

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: payment surcharges and need for least-cost routing to cut payment fees

 16 October 2024

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with David Penberthy and Will Goodings.

Radio 5AA, Adelaide

…

… 16 October 2024   16 October 2024 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson … affect. Consumers, 99 per cent of our listeners, but also small businesses. And immediately, yesterday, during our …

Media Centre item
Transcript
ASBFEO Live

Ombudsman welcomes Franchising Code of Conduct Review

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has warmly welcomed the release of the review of the Franchising Code of Conduct by Dr Michael Schaper.

The Ombudsman performs a range of functions under the Franchise…

… Code of Conduct Review 08 February 2024 The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has … Schaper. The Ombudsman performs a range of functions under the Franchise Code to support informed decision making, …

Media Centre item
Media Releases
ASBFEO Live

Hands-on ombudsman tackles digital divide for business

Originally published by The Canberra Times.

WHEN Paul, the proprietor of Zenbar Massage, was setting up his remedial massage business in Dickson last year, one of his early priorities was to promote his service.

After researching…

… Hands-on ombudsman tackles digital divide for business 01 August 2023 Originally published by The Canberra … six months of frustration, he took his complaint to the Small Business and Family Enterprise Ombudsman. The Ombudsman … difference, he told The Canberra Times . "It is hard as a small business to constantly try to phone and email people …

Media Centre item
Op-ed
ASBFEO Live

Welcome win for government procurement contracts

Changes to Commonwealth procurement rules that take effect today will create more opportunities for small business to win government contracts, says the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson.

“There is no…

… that take effect today will create more opportunities for small business to win government contracts, says the Australian Small Business and Family Enterprise Ombudsman, Bruce …

Media Centre item
Media Releases
ASBFEO Live

The future is digital for regional businesses with improved internet

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says small businesses in regional and remote areas of Australia now have more reasons to digitise, with NBN Co announcing expanded coverage and lower wholesale prices.

…

… with improved internet 26 March 2021 The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says small businesses in regional and remote areas of Australia …

Media Centre item
Media Releases
ASBFEO Live

Celebrate family businesses this National Family Business Day

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson is encouraging Australians to celebrate and support family businesses on National Family Business Day.

Speaking in a video marking the day, Mr Billson says family…

… Celebrate family businesses this National Family Business Day 17 September 2021 The Australian Small Business and Family Enterprise Ombudsman Bruce Billson … National Family Business Day video here . … The Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Media Releases
ASBFEO Live

3G shutdown to affect small, family and farming businesses

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

Subject: 3G shutdown to affect small, family and farming businesses

Leon Delaney

…

… 3G shutdown to affect small, family and farming businesses 19 August 2024 Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

Small Business and Family Enterprise Ombudsman backs tax report

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has strongly backed a call from the Inspector-General of Taxation for the Australian Taxation Office to more consistently and transparently…

… Small Business and Family Enterprise Ombudsman backs tax report 14 October 2021 The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has …

Media Centre item
Media Releases
ASBFEO Live

ONE WEEK LEFT TO SECURE YOUR DIGITAL IDENTITY – DON’T GET CAUGHT SHORT

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has warned small businesses there’s only one week left to take action to avoid their internet identity being sold to someone else.

“It is critical to act now to make…

… – DON’T GET CAUGHT SHORT 13 September 2022 The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has warned small businesses there’s only one week left to take action to …

Media Centre item
Media Releases
ASBFEO Live

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Oliver Peterson

Radio 6PR Perth

Subject: internet domain name changes

Oliver Peterson

You’re being warned if you're a small business owner and for that matter, if you go to a website,…

… Australian Small Business and Family Enterprise Ombudsman Bruce Billson … changes Oliver Peterson You’re being warned if you're a small business owner and for that matter, if you go to a website, …

Media Centre item
Transcript
ASBFEO Live

3G switch-off warning for small business

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Becc Chave.

ABC Radio SA South East

Subject: 3G switch-off warning for small business

Becc Chave

Australia's 3G…

… 3G switch-off warning for small business 31 May 2024 Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Stephen Cenatiempo

Stephen Cenatiempo There are some changes coming to the way business domain names will operate in Australia. My understanding is that soon you'll be able to, if you have a website that's .com.au or .net.au you'll be able to just drop…

… Australian Small Business and Family Enterprise Ombudsman Bruce Billson … what all that means, but Bruce Billson is the Australian Small Business and Family Enterprise Ombudsman, and he joins …

Media Centre item
Transcript
ASBFEO Live

Don't be a 3G switch-off casualty

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Dusty Fitzpatrick.

2BS Bathurst

Subject: Don’t be a 3G switch-off casualty

Dusty Fitzpatrick

The Australian Small…

… Don't be a 3G switch-off casualty 31 May 2024 Australian Small Business and Family Enterprise Ombudsman Bruce Billson … a 3G switch-off casualty Dusty Fitzpatrick The Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

Funding to unlock investment barrier for small businesses

The Australian Small Business and Family Enterprise Ombudsman, Kate Carnell welcomes the announcement by the Treasurer to introduce an Australian Business Securitisation Fund and facilitate further discussion on the development of an Australian…

… Funding to unlock investment barrier for small businesses 14 November 2021 The Australian Small Business and Family Enterprise Ombudsman, Kate Carnell …

Media Centre item
News
ASBFEO Live

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We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

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