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    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

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    The ASBFEO understand the challenges facing small businesses and family enterprises. 

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    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

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    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

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Content type

  • Media Centre item (299)

Media Section

  • Media Centre (285)
  • Disputes & Assistance (3)
  • Policy & Advocacy (2)
  • Resources & Tools Centre (1)

Media Source

  • (-) ASBFEO Live (299)

Success story type

TRANSCRIPT: Optus and small business, banking services

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

10 November 2023

 …

… TRANSCRIPT: Optus and small business, banking services 10 November 2023 TRANSCRIPT … moment of the CEO. I do respect that the CEO's probably under enormous pressure right now, but I guess that's my …

Media Centre item
Transcript
ASBFEO Live

RIGHT-SIZED RULES BEST ‘CATCH’ TO ‘RELEASE’ SMALL BUSINESS FROM EXCESSIVE REGULATION WITH SEAFOOD LABELLING

Many Australians will enjoy Australian seafood this Easter, but it should not come at the expense of proposed new country of origin labelling rules imposing a compliance nightmare for small and family businesses.  

The Australian…

… RIGHT-SIZED RULES BEST ‘CATCH’ TO ‘RELEASE’ SMALL BUSINESS FROM EXCESSIVE REGULATION WITH SEAFOOD LABELLING 03 … but a blanket requirement is not a sensible answer.”   Under the current proposal, any seafood used in a dish will …

Media Centre item
Media Releases
ASBFEO Live

Ombudsman thanks migrant-run small businesses for their contribution

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has marked Harmony Day (21 March, 2022) by thanking migrant-led small and family businesses for their valuable contribution to the vibrancy of the community and vitality of the…

… Ombudsman thanks migrant-run small businesses for their contribution 21 March 2022 The Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Media Releases
ASBFEO Live

Small business recovery aided by access to finance: Ombudsman

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed the Australian Government’s extension of the SME Recovery Loan Scheme, providing small and family businesses with critical access to finance as they work to…

… Small business recovery aided by access to finance: Ombudsman 13 December 2021 The Australian Small Business and Family Enterprise Ombudsman Bruce Billson … access to finance as they work to get back on their feet. Under the extended scheme announced by the Treasurer today, …

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Supermarket inquiry, Federal Circuit Court Small Business and Codes List

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Stephen Cenatiempo.

Radio 2CC Canberra

Subject: Supermarket inquiry, Federal…

… TRANSCRIPT: Supermarket inquiry, Federal Circuit Court Small Business and Codes List 17 April 2024 TRANSCRIPT Australian … the court system somehow?  Bruce Billson Yeah, it does. Under our Constitution, Chapter III, if there's a decision …

Media Centre item
Transcript
ASBFEO Live

Banking services essential to rural and regional small businesses

Banking services essential to rural and regional small businesses

Banking services are essential to small businesses in rural and regional areas and more should be done to support those impacted by branch closures, the…

… Banking services essential to rural and regional small businesses 22 December 2021 Banking services essential to rural and regional small businesses Banking services are essential to small … those impacted by branch closures, the Australian Small Business and Family Enterprise Ombudsman Bruce Billson says. …

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Small business disputes with Big Tech digital platform providers

 15 October 2024

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Annie Guest.

ABC Radio AM Program

 

…

… TRANSCRIPT: Small business disputes with Big Tech digital platform providers 15 October 2024   15 October 2024 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Payment Times for Small Businesses

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Glen Bartholomew.

ABC News Radio

6 December 2022

…

… TRANSCRIPT: Payment Times for Small Businesses 06 December 2022 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Small business digital marketing help

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

17 January 2024

Leon…

… TRANSCRIPT: Small business digital marketing help 17 January 2024 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

Ombudsman’s guide for small business - using social media securely

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Gary Adshead.

Radio 6PR Perth

Subject: Ombudsman’s guide for small business - using social media securely

Gary Adshead…

… Ombudsman’s guide for small business - using social media securely 28 May 2024 Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

Ombudsman shares RBA concern over small business access to finance

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has backed the RBA’s plea to banks to treat small businesses differently to consumers when considering loan applications.

Mr Billson welcomed further scrutiny of small…

… Ombudsman shares RBA concern over small business access to finance 17 March 2021 The Australian Small … approach to small business borrowers, given that even under the existing Responsible Lending Laws, banks are not …

Media Centre item
Media Releases
ASBFEO Live

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Narelle Graham

ABC Radio North and West SA

Subject: internet domain name changes

Narelle Graham

This is information for those of you who have a small business and it's related to any…

… Australian Small Business and Family Enterprise Ombudsman Bruce Billson … Graham This is information for those of you who have a small business and it's related to any domain names that you …

Media Centre item
Transcript
ASBFEO Live

Payment surcharges and least-cost routing to reduce fees

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

 

Subject: payment surcharges and least…

… to reduce fees 28 October 2024 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson … They'll go and find the cheapest channel, which is under that flat fee, and keep the difference, and that's …

Media Centre item
Transcript
ASBFEO Live

Payment surcharges and need for least-cost routing to cut fees

 17 October 2024

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Steve Austin.

ABC Radio Brisbane

 

…

… 17 October 2024   17 October 2024 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson … Billson is ear-bashing the Federal Government on behalf of small business. Bruce Billson is the Australian Small …

Media Centre item
Transcript
ASBFEO Live

Ombudsman to host feedback sessions in natural disaster-hit areas

MEDIA STATEMENT

 

Ombudsman to host feedback sessions in natural disaster-hit areas

The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) Bruce Billson is set to visit…

… sessions in natural disaster-hit areas T he Australian Small Business and Family Enterprise Ombudsman (ASBFEO) Bruce … country seeking vital on-the-ground feedback from impacted small businesses. Throughout the sessions, the Ombudsman will …

Media Centre item
Media Releases
ASBFEO Live

2023-24 BUDGET HELPS SMALL BUSINESS WITH CONTEMPORARY CHALLENGES

Read Bruce's 2023-24 Budget Brief

Read the May 2023-24 Budget Snapshot for Small Business

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says tonight’s Budget helps small businesses with contemporary…

… 2023-24 BUDGET HELPS SMALL BUSINESS WITH CONTEMPORARY CHALLENGES 09 May 2023 … Budget Brief Read the May 2023-24 Budget Snapshot for Small Business The Australian Small Business and Family …

Media Centre item
Media Releases
ASBFEO Live

Small Biz Ombudsman welcomes new Minister

Prime Minister Anthony Albanese has announced the returning Government’s new Ministry with the Hon Dr Anne Aly appointed to Cabinet as the Minister for Small Business.

The Australian Small Business and Family Enterprise Ombudsman has welcomed Dr…

… Small Biz Ombudsman welcomes new Minister 12 May 2025 Prime … Hon Dr Anne Aly appointed to Cabinet as the Minister for Small Business. The Australian Small Business and Family Enterprise …

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: what small, family and farming businesses need to know about 3G shutdown

 16 October 2024

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with John Mackenzie.

Radio 4CA Cairns

 

…

… TRANSCRIPT: what small, family and farming businesses need to know about 3G … 16 October 2024   16 October 2024 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

Kindly customers urged to spend big with small business

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson is urging shoppers to spend big with small businesses this weekend, with Black Friday and Cyber Monday sales predicted to smash records.

Black Friday and Cyber Monday…

… Kindly customers urged to spend big with small business 26 November 2021 The Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Media Releases
ASBFEO Live

Banks offer certainty to small businesses impacted by lockdowns

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed the banks’ ongoing efforts to support small businesses impacted by COVID-19 lockdowns.

The Australian Banking Association says banks will defer loan…

… Banks offer certainty to small businesses impacted by lockdowns 10 July 2021 The Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
News
ASBFEO Live

Migrant-led small businesses urged to take action to safeguard internet identity

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has warned migrant-led small businesses they have just two weeks left to safeguard their brand and identity on the internet or risk seeing impersonators, web-name ‘campers’…

… Migrant-led small businesses urged to take action to safeguard internet identity 06 September 2022 The Australian Small Business and Family Enterprise Ombudsman, Bruce …

Media Centre item
Media Releases
ASBFEO Live

More decisive action needed on small business payments says Ombudsman

Small business owners and leaders have every right to be frustrated by the Reserve Bank’s review of retail payments regulations, says the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson.

While some progress is being…

… More decisive action needed on small business payments says Ombudsman 25 October 2021 Small business owners and leaders have every right to be …

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Banking announcement to fight scams, Australian Government’s cyber support for small business

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Kerry Peck.

Radio 2BS Bathurst

27 November 2023

…

… to fight scams, Australian Government’s cyber support for small business 27 November 2023 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

Mysterious surcharges on our payments are unfair on everyone

Originally published in the Canberra Times.

By Bruce Billson.

No one is happy when you buy a coffee, a meal or even an item of furniture and as you tap your card a few extra cents or dollars are drained from your account.

Typically, a…

… or dollars are drained from your account. Typically, a small business merchant is only passing on this surcharge because … payments system with no help to their bottom-line. Small businesses have such tight margins, and most are facing …

Media Centre item
Op-ed
ASBFEO Live

EINVOICING A SMART PROTECTION FOR SMALL BUSINESS

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, is encouraging small businesses to adopt eInvoicing as a more secure and faster way of getting paid.“There are real opportunities for small business in engaging with…

… EINVOICING A SMART PROTECTION FOR SMALL BUSINESS 18 June 2024 The Australian Small Business and Family Enterprise Ombudsman, Bruce …

Media Centre item
Media Releases
ASBFEO Live

INDIGENOUS SMALL BUSINESSES URGED TO TAKE URGENT ACTION TO SAFEGUARD INTERNET IDENTITY

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has implored Indigenous small businesses to take urgent action to safeguard their brand and identity on the internet or risk seeing impersonators, web-name ‘campers’ or cyber…

… INDIGENOUS SMALL BUSINESSES URGED TO TAKE URGENT ACTION TO SAFEGUARD INTERNET IDENTITY 24 August 2022 The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has …

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Internet domain name changes

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Sarah Howells.

ABC Sunshine Coast

8 September 2022…

… name changes 08 September 2022 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson … internet domain name changes Sarah Howells If you're a small business, the name of your website can be pretty …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Bruce Billson interview with Jo McManus

Jo McManus

Australia’s had its fair share of natural disasters in the past 12 months. The most recent, of course, being in our Kimberley region with those devastating floods up there. Last year the Australian Small Business and…

… devastating floods up there. Last year the Australian Small Business and Family Enterprise Ombudsman held an inquiry into … that you saw that many small businesses were uninsured, under-insured and or could not afford insurance because it …

Media Centre item
Transcript
ASBFEO Live

Small business needs certainty

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, is urging Federal Parliament to give certainty to small business about two crucial tax breaks announced in last year’s budget.

“Time is running out with just six weeks…

… Small business needs certainty 17 May 2024 The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, is …

Media Centre item
Media Releases
ASBFEO Live

Tradies and sub-contractors to be paid on time and in full, in ‘fairer go’ for construction

The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) is encouraged by the Australian Government’s response to the Murray Review of Security of Payment Laws, and welcomes the announcement of further action to help ensure tradies and…

… ‘fairer go’ for construction 20 March 2025 The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) is … to extend protections against unfair business practices to small businesses, will also help address harmful conduct in …

Media Centre item
Media Releases
ASBFEO Live

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We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

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