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    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

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  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

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    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Cyber security
    • Financial Wellbeing
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    • How Digital Marketing Providers can impress small business clients
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    • The Digital Millennium Copyright Act (US)
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    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

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    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

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Content type

  • Media Centre item (299)

Media Section

  • Media Centre (285)
  • Disputes & Assistance (3)
  • Policy & Advocacy (2)
  • Resources & Tools Centre (1)

Media Source

  • (-) ASBFEO Live (299)

Success story type

What should I do when disaster strikes? Here's a place to start

Originally published in The Canberra Times

By Bruce Billson

Over the past five years there have been 13 declared natural disaster catastrophes.

The devastation caused to our communities by these terrible floods, storms, cyclones and…

… cyclones and bushfires strikes is just as hard on our small and family businesses. And already, we have seen and … on their town or region. It is happening too often for small business to ignore. But only one in four small businesses …

Media Centre item
Op-ed
ASBFEO Live

TRANSCRIPT: End of Financial Year changes for small business

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Selina Green on ABC Radio SA South East.

Subject: End of Financial Year changes for small business…

… TRANSCRIPT: End of Financial Year changes for small business 29 June 2023 Australian Small Business and Family … instant asset write-o- benefit where that investment's under $20,000. But what government's also done, and this only …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Creating a Small Business and Codes List for the Federal Circuit Court

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

2CC Radio Canberra

Subject: Creating a Small Business and Codes List…

… TRANSCRIPT: Creating a Small Business and Codes List for the Federal Circuit Court 29 … party, they often introduce us to their legal team because under the Federal Court, in many cases, we get to pay their …

Media Centre item
Transcript
ASBFEO Live

OMBUDSMAN’S SMALL BUSINESS GUIDE TO DEALING WITH DEBT

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has released a guide to help small business navigate the challenge of paying or collecting a debt.

“Outstanding debts can be overwhelming for a small business – whether…

… OMBUDSMAN’S SMALL BUSINESS GUIDE TO DEALING WITH DEBT 18 November 2024 The Australian Small Business and Family Enterprise Ombudsman, Bruce …

Media Centre item
Media Releases
ASBFEO Live

OMBUDSMAN APPLAUDS CYBER SUPPORT FOR SMALL BUSINESS

New support announced today by the Australian Government to help small businesses combat cyber attacks is extremely welcome, says the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson. 

“One of the biggest fears a…

… OMBUDSMAN APPLAUDS CYBER SUPPORT FOR SMALL BUSINESS 20 November 2023 New support announced today by the … Julie Collins and Cyber Security Minister Clare O’Neil.  Under the announcements, $7.2 million will create a voluntary …

Media Centre item
Media Releases
ASBFEO Live

40,000 SMALL BUSINESSES HELPED BY OMBUDSMAN

The Australian Small Business and Family Enterprise Ombudsman has reached the milestone of helping 40,000 small businesses seeking assistance with a dispute.

Ombudsman Bruce Billson said this was a significant moment for the agency.

“…

… 40,000 SMALL BUSINESSES HELPED BY OMBUDSMAN 01 August 2023 The Australian Small Business and Family Enterprise Ombudsman has reached …

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Payment problems for small business, helping small business resolve disputes

 TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Jeremy Jones.

ABC Radio Capricornia

Subjects: Payment problems for small…

… TRANSCRIPT: Payment problems for small business, helping small business resolve disputes 01 February 2024  TRANSCRIPT …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: 2023-24 Federal Budget and small business

Australian Small Business and Family Enterprise Ombudsman Bruce Billson discusses the 2023-24 Federal Budget and small business with Selina Green on ABC Radio SA South East.

Selina Green 

Small businesses have…

… TRANSCRIPT: 2023-24 Federal Budget and small business 11 May 2023 Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

You always hear about businesses doing the wrong thing. Let's flip the script

Originally published in the Canberra Times.

By Bruce Billson.

A good business pays its taxes, proper employee entitlements and its small business suppliers in a timely way.

Not paying is an unfair advantage over other businesses who…

… published in the Canberra Times. By Bruce Billson. A good business pays its taxes, proper employee entitlements and its small business suppliers in a timely way. Not paying is an … in a timely way and pay small business suppliers in under 21 days. … Originally published in the Canberra Times. …

Media Centre item
Op-ed
ASBFEO Live

New rules to ensure small businesses in dispute with ATO get a fairer go

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says small businesses in dispute with the ATO will get a fairer go, under new rules proposed by the Australian Government.

Mr Billson welcomed the pre-Budget…

… New rules to ensure small businesses in dispute with ATO get a fairer go 10 May 2021 The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says … businesses in dispute with the ATO will get a fairer go, under new rules proposed by the Australian Government. Mr …

Media Centre item
Media Releases
ASBFEO Live

Let's boost small and family businesses

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

Subject: 14 Steps to energise enterprise to boost small and family businesses

Leon Delaney…

… Let's boost small and family businesses 08 August 2024 Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

SOME IMPORTANT END OF FINANCIAL YEAR INFORMATION FOR SMALL BUSINESS

Income tax cuts, a rise in the minimum wage, updated information on tax deductions and increased superannuation payments are among changes coming into effect on 1 July, says Bruce Billson, the Australian Small Business and Family Enterprise Ombudsman…

… SOME IMPORTANT END OF FINANCIAL YEAR INFORMATION FOR SMALL BUSINESS 27 June 2024 Income tax cuts, a rise in the minimum … million from 35% to 40%. While the target for contracts under $1 billion will lift from 20% to 25%. It also says it …

Media Centre item
Media Releases
ASBFEO Live

The obstacles entrepreneurs face

By Bruce Billson.

Published in the Western Advocate.

More needs to be done to support and recognise small businesses. 

A RECENT Westpac study found almost half of the people starting their own business are motivated by the dream…

… Advocate. More needs to be done to support and recognise small businesses.  A RECENT Westpac study found almost half of the people starting their own business are motivated by the dream to be their own boss. … 8 per cent of small business owners are currently aged under 30 - that's half of what it was in the 1970s. Why is …

Media Centre item
Op-ed
ASBFEO Live

Rising cost of small business insurance

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Eddie Williams.

ABC Radio South-East NSW

Subject: rising cost of small business insurance

Eddie Williams

Insurance…

… Rising cost of small business insurance 12 August 2024 Australian Small Business … from households, not that I would recommend people under insure or self-insure or choose other options. That's …

Media Centre item
Transcript
ASBFEO Live

DIGITAL PLATFORM PROVIDERS NEED TO DO BETTER FOR SMALL BUSINESS

Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has called on digital platform providers to dramatically improve their dispute resolution processes for small business.

Mr Billson said there has been a noticeable…

… DIGITAL PLATFORM PROVIDERS NEED TO DO BETTER FOR SMALL BUSINESS 27 April 2023 Australian Small Business and Family Enterprise Ombudsman, Bruce …

Media Centre item
Media Releases
ASBFEO Live

Small Business cranky and exasperated about delay passing legislation

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, says the small business community is exasperated by the delay in passing vital incentives to invest and create jobs that will expire on Sunday.

The Ombudsman called for…

… Small Business cranky and exasperated about delay passing legislation 26 June 2024 The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, says …

Media Centre item
Media Releases
ASBFEO Live

Ombudsman launches Inquiry into Commonwealth Procurement

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has launched an Inquiry to examine the impact of reforms to Commonwealth procurement rules on small business.

The Inquiry was referred to the Ombudsman by the Minister…

… into Commonwealth Procurement 30 March 2023 The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has … billion in procurement contracts, of which 30.8% or just under $25 billion by value, was awarded to small and medium …

Media Centre item
Media Releases
ASBFEO Live

New protections will blunt ‘too sharp by half’ conduct that harms small businesses

The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) has enthusiastically welcomed the Australian Government’s commitment to introduce protections for small and family businesses harmed by unfair business trading practices. 

…

… will blunt ‘too sharp by half’ conduct that harms small businesses 14 March 2025 The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) has …

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Procurement Inquiry

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Jac underwood.

Radio 2BS Bathurst

Subject: Procurement Inquiry

Jac…

… TRANSCRIPT: Procurement Inquiry 30 March 2023 Australian Small Business and Family Enterprise Ombudsman Bruce Billson … And what the government's asked of me is to have a look under the hood, just to see how those rules are going, which …

Media Centre item
Transcript
ASBFEO Live

Small business key to lifting living standards and economic resilience

Originally posted in the Canberra Times

It is pleasing to see so much recent attention on what is needed to bolster our economic resilience and to restore living standards at a time of uncertainty and disruption. International economic…

… Small business key to lifting living standards and economic … existing and persistently strong pressures on many small and family businesses. Improving our productivity and … we have and creating more value from what we use. In a business-sense, it's being able to produce more services and …

Media Centre item
Op-ed
ASBFEO Live

3G shut-down, digital platforms, October Business Month, financial and mental health support for small businesses

 18 October 2024

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Rick Hind.

ABC Radio Darwin

 

…

… 3G shut-down, digital platforms, October Business Month, financial and mental health support for small businesses 18 October 2024   18 October 2024 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

OMBUDSMAN SUPPORTS ‘RIGHT-SIZED’ PRIVACY CHANGES FOR SMALL BUSINESS

The public rightly expects any personal information collected and stored by businesses - whether they are large or small - will be protected, says the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson. 

Mr. Billson…

… OMBUDSMAN SUPPORTS ‘RIGHT-SIZED’ PRIVACY CHANGES FOR SMALL BUSINESS 28 September 2023 The public rightly expects any … and stored by businesses - whether they are large or small - will be protected, says the Australian Small Business …

Media Centre item
Media Releases
ASBFEO Live

SMALL BUSINESSES URGED TO TAKE URGENT ACTION TO SAFEGUARD INTERNET IDENTITY

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has implored small businesses to take urgent action to safeguard their brand and identity on the internet or risk seeing impersonators, web-name ‘campers’ or cyber criminals…

… SMALL BUSINESSES URGED TO TAKE URGENT ACTION TO SAFEGUARD … INTERNET IDENTITY 12 August 2022 The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has … to allow an open slather sale of business internet names under the new .au domain. “I implore all small business …

Media Centre item
Media Releases
ASBFEO Live

BIG BUSINESS NEEDS TO PAY UP

More than half of the nation’s big businesses are missing their own deadlines for paying their small business suppliers, according to the latest data from the Payment Times Reporting Regulator.

While there has been a marginal improvement in…

… BIG BUSINESS NEEDS TO PAY UP 20 July 2022 More than half of the … are missing their own deadlines for paying their small business suppliers, according to the latest data from … 30-day payment goal has not been met, says the Australian Small Business and Family Enterprise Ombudsman, Bruce …

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Insolvency Laws

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Luke Grant.

Money News 2GB/3AW/4BC

13 December 2022

…

… Insolvency Laws 13 December 2022 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson … that's inquiring into our insolvency system. The laws under which business insolvency and personal bankruptcy – and …

Media Centre item
Transcript
ASBFEO Live

How small business can get help

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

Subject: How small business can get help, insolvency concerns, payment times, solving problems with digital…

… How small business can get help 02 September 2024 Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

Future Made in Australia

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Ross Greenwood.

Sky News Business Now

Subject: 14 Steps to energise enterprise, small business and Future Made in Australia

Ross…

… Future Made in Australia 08 August 2024 Australian Small Business and Family Enterprise Ombudsman Bruce Billson … business owner now is 50 years old. The number that are under 30 are 8 per cent whereas it was 17 per cent in the …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Fake reviews

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Brian Carlton.

Radio 2CC

Subject: Fake online reviews, digital platforms.

…

… TRANSCRIPT: Fake reviews 05 April 2023 Australian Small Business and Family Enterprise Ombudsman Bruce Billson … for many years and have seen fundamentally changed under the digital revolution, and many of them feel at a bit …

Media Centre item
Transcript
ASBFEO Live

The business landscape has changed drastically. Remember, trust your spidey senses

Originally published in The Canberra Times

By Bruce Billson

Digital tools have transformed the economy and the ways in which we do business.

There's much to be gained for a small or family business deepening its digital engagement.…

… The business landscape has changed drastically. Remember, trust … in which we do business. There's much to be gained for a small or family business deepening its digital engagement. … lame cheque-in-the-mail excuses. AI tools are helping many small businesses streamline "admin", support compliance, …

Media Centre item
Op-ed
ASBFEO Live

Inspiring people to start their own business

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney on Radio 2CC Canberra.

Subject: Inspiring people to start their own business, creating Prime Minister’s Small Business Awards, right-…

… Inspiring people to start their own business 30 September 2024 Australian Small Business and Family Enterprise Ombudsman Bruce Billson … right. This is more than Gen Z, but when we look at the under 30 group, 8% of business owners are currently under the …

Media Centre item
Transcript
ASBFEO Live

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

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