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    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

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    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

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    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Cyber security
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    • How Digital Marketing Providers can impress small business clients
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  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

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    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

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Content type

  • Media Centre item (299)

Media Section

  • Media Centre (285)
  • Disputes & Assistance (3)
  • Policy & Advocacy (2)
  • Resources & Tools Centre (1)

Media Source

  • (-) ASBFEO Live (299)

Success story type

Budget continues targeted relief as small businesses hope for recovery

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says tonight’s 2025-26 Federal Budget was ‘the sequel’ to last year’s, offering modest targeted measures to help small and family business deal with specific current pain…

… Budget continues targeted relief as small businesses hope for recovery 25 March 2025 The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says … for the additional $155.5 million to the ATO to tackle under-reporting and ‘cashies’ is properly targeted so that it …

Media Centre item
Media Releases
ASBFEO Live

Checking on the Pulse of Aussie small businesses

Originally published in The Canberra Times

By Bruce Billson

The ASBFEO February Small Business Pulse makes it clear that while an interest rate cut may provide some modest relief to financing costs and a slight nudge to consumer demand, the…

… Checking on the Pulse of Aussie small businesses 03 March 2025 Originally published in The … Canberra Times By Bruce Billson The ASBFEO February Small Business Pulse makes it clear that while an interest rate cut … business decisions, actions and choices being taken or under active consideration. That's why the Pulse matters, and …

Media Centre item
Op-ed
ASBFEO Live

TRANSCRIPT: Small business owners getting older, AgQuip

 24 August 2023

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Susan Graham-Ryan.

ABC QLD

 

…

… TRANSCRIPT: Small business owners getting older, AgQuip 24 August 2023   24 … the 70s we had about 17% of our small business owners were under 30. It's 8% at the moment. That's the same across …

Media Centre item
Transcript
ASBFEO Live

Concern about small businesses being paid

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Emma Hannigan.

ABC Radio Gold Coast

Subject: Concern about small businesses being paid

Announcer

It's a challenging…

… Concern about small businesses being paid 02 September 2024 Australian Small Business and Family Enterprise Ombudsman Bruce Billson … the owner of one, what is the biggest stress you are under at the moment? New figures from the Australian Small …

Media Centre item
Transcript
ASBFEO Live

Business disputes are often in the Federal Court. But, where does that leave those too small to pay the costs?

Originally published in The Canberra Times

By Bruce Billson

Competition laws will work better for small businesses with a dedicated court list.

For small businesses, effective competition is vital. Knowing they can compete on a level…

… Business disputes are often in the Federal Court. But, where does that leave those too small to pay the costs? 21 July 2025 Originally published in … By Bruce Billson Competition laws will work better for small businesses with a dedicated court list. For small …

Media Centre item
Op-ed
ASBFEO Live

Understanding the skills to handle business barneys

Opinion piece by the Ombudsman Bruce Billson.

Originally published in the Canberra Times.

Mary runs a small civil construction business but one of her customers, another small business, had not paid their $20,000 bill for 180 days.

…

… Understanding the skills to handle business barneys 02 September 2024 Opinion piece by the … Originally published in the Canberra Times. Mary runs a small civil construction business but one of her customers, another small business, had not paid their $20,000 bill for 180 days. …

Media Centre item
Op-ed
ASBFEO Live

A side hustle is increasingly common. So why is so much of this work going unseen?

Published in the Canberra Times

By Bruce Billson

The small business landscape looks different from 30 years ago, but what hasn't changed is the passionate and hard-working small business owners and entrepreneurs who are building businesses…

… 2025 Published in the Canberra Times By Bruce Billson The small business landscape looks different from 30 years ago, but … business owners aged 60 and over. When we look at the under-30 group, 8 per cent of business owners are currently …

Media Centre item
Op-ed
ASBFEO Live

Privacy changes coming for small business

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC

Subject: Privacy changes coming for small business

Leon Delaney

Small businesses in…

… Privacy changes coming for small business 22 July 2024 Australian Small Business and Family … side where you think, oh, I wonder what's required of me under these changes to the privacy arrangement.  Have it used …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Energising enterprise, celebrating small and family businesses, right-sized regulation, seafood industry labelling, procurement

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

Subjects: Energising enterprise, celebrating small…

… TRANSCRIPT: Energising enterprise, celebrating small and family businesses, right-sized regulation, seafood … procurement 15 April 2024 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson … share of Gross Domestic Product. Right now it's a little under a third, 32.4% and that is spectacularly impressive. …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Mental and Financial Wellbeing for Small Business Owners

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Jac Underwood.

2BS Bathurst

12 January 2023

…

… TRANSCRIPT: Mental and Financial Wellbeing for Small Business Owners 12 January 2023 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

Making the ecosystem more supportive for small business

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Lisa Millar.

ABC News Breakfast

Subject: 14 Steps to energise enterprise, tap-and-go merchant fees, digital platform disputes, small business…

… Making the ecosystem more supportive for small business 08 August 2024 Australian Small Business and Family … age is 50. We've got about 8 per cent, Lisa, that are under the age of 30. It was 17 per cent in the ‘70s.  So, we …

Media Centre item
Transcript
ASBFEO Live

A ridiculous situation has many caught short looking for justice

Originally published in The Canberra Times.

By Bruce Billson.

Every small business deserves the right to be able to rely upon the safeguards, legal protections and business "bumper rails" that support fair conduct and competition in our…

… published in The Canberra Times. By Bruce Billson. Every small business deserves the right to be able to rely upon the … business is harmed. If a small business dispute arises under state law, they can in most cases go to a small claims …

Media Centre item
Op-ed
ASBFEO Live

Ombudsman welcomes mental health and financial counselling support

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has welcomed the Australian Government’s announcement of $15 million in funding for free mental health and financial counselling support for small businesses in next week’s…

… counselling support 19 October 2022 The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has … free mental health and financial counselling support for small businesses in next week’s federal Budget. “For small …

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Small business owners getting older (Radio 2BS Bathurst)

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Jac Underwood.

Radio 2BS Bathurst

 

Subject: Small business owners…

… TRANSCRIPT: Small business owners getting older (Radio 2BS Bathurst) 24 August … there was about 17% of small and family business owners under 30. Well that's, that's 8% now and that's really quite …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Budget 2024-25

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Stephen Cenatiempo.

Radio 2CC Canberra

Subject: Budget 2024-25

…

… Budget 2024-25 15 May 2024 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson … to the budget and whether or not they benefit from it is small business, because if small business is going well, then …

Media Centre item
Transcript
ASBFEO Live

Release of the ASBFEO Small Business Guide to dealing with debt/ASBFEO Review

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

2CC Canberra

 

Subject: Release of the ASBFEO Small…

… Release of the ASBFEO Small Business Guide to dealing with debt/ASBFEO Review 18 November … having to go to court.  The legislation that I operate under says every four years, we’ll check out whether that …

Media Centre item
Transcript
ASBFEO Live

National Small Business Commissioners Forum Communique

State Small Business Commissioners and the Australian Small Business and Family Enterprise Ombudsman have met to continue our collaborative efforts within our jurisdictions, to support our nation’s vital small business community.

As always, we…

… National Small Business Commissioners Forum Communique 12 November 2021 State Small Business Commissioners and the Australian Small Business and …

Media Centre item
Media Releases
ASBFEO Live

Thank you to our small business entrepreneurs

Bruce Billson, the Australian Small Business and Family Enterprise Ombudsman, is calling on the community to join him today in saying a big thank you to the women and men running our small and family businesses.

Mr Billson said World Micro, Small…

… Thank you to our small business entrepreneurs 27 June 2022 Bruce Billson, the Australian Small Business and Family Enterprise Ombudsman, is calling on …

Media Centre item
Media Releases
ASBFEO Live

OMBUDSMAN WELCOMES PAYMENT TIMES REVIEW BY DR CRAIG EMERSON

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, wholeheartedly supports the call to overhaul the Payment Times Reporting Act and welcomes recommendations to make the data more useful for small business.

“Finance…

… BY DR CRAIG EMERSON 01 September 2023 The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, … welcomes recommendations to make the data more useful for small business. “Finance is the oxygen of enterprise. Cash …

Media Centre item
Media Releases
ASBFEO Live

Small businesses need the right kind of incentives to succeed

Originally published in the Canberra Times.

By Bruce Billson.

I was shocked, but sadly not surprised, to read recently that one in five small businesses have zero cash reserves.

About 18 per cent have less than a month's worth of cash…

… Small businesses need the right kind of incentives to succeed … about one in three have dipped into personal funds to pay business expenses as rising costs persist and the business … income and by 50 per cent for the next $100,000 of income. Under that model a business with a taxable income of $200,000 …

Media Centre item
Op-ed
ASBFEO Live

ONLY ONE-IN-FOUR SMALL BUSINESSES HAVE A DISASTER PLAN

Natural disasters can be devastating for small and family businesses yet only one in four small businesses have a current business continuity plan, according to the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson.

“In…

… ONLY ONE-IN-FOUR SMALL BUSINESSES HAVE A DISASTER PLAN 12 January 2023 Natural disasters can be devastating for small and family businesses yet only one in four small businesses have a current business continuity plan, according to the Australian Small …

Media Centre item
Media Releases
ASBFEO Live

Budget Brief 2024-25

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says tonight’s federal Budget offers targeted measures to help small and family business deal with current pain points and headwinds.

“Small and family businesses facing…

… Budget Brief 2024-25 14 May 2024 The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says … tonight’s federal Budget offers targeted measures to help small and family business deal with current pain points and …

Media Centre item
Media Releases
ASBFEO Live

Small business Ombudsman's procurement report released

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, acknowledges the public release and response by the Australian Government of his inquiry into the effectiveness of Commonwealth procurement rules for small businesses.

…

… Small business Ombudsman's procurement report released 16 May 2024 The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, …

Media Centre item
Media Releases
ASBFEO Live

Low cost support to help small businesses resolve disputes and the Small Business Pulse

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

2CC Canberra

Subject: Low cost support to help small businesses…

… Low cost support to help small businesses resolve disputes and the Small Business Pulse 04 March 2025 TRANSCRIPT Australian Small …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Australian Government support for small business

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Jo Laverty.

ABC Radio Darwin

Subject: Australian Government support for small business, …

… TRANSCRIPT: Australian Government support for small business 31 October 2023 Australian Small Business and Family … states where we're seeing only 7% of business owners aged under 30 in Darwin and the Greater Darwin area. Now that's …

Media Centre item
Transcript
ASBFEO Live

Energising enterprise

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Julie-anne Sprague.

Radio 6PR Perth

Subject: 14 Steps to energise enterprise

Julie-anne Sprague

There is a worrying…

… Energising enterprise 13 August 2024 Australian Small Business and Family Enterprise Ombudsman Bruce Billson … I mean there's only 8 per cent of business owners that are under the age of 30, whereas in the ‘70s, it was twice that.  …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Small business natural disaster preparedness and resilience

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Stephen Cenatiempo.

2CC Canberra

Subject: Small business natural disaster preparedness and…

… TRANSCRIPT: Small business natural disaster preparedness and resilience 16 January 2023 Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Small Business Matters

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Nadia Mitsopoulos.

ABC Radio Perth

26 June 2023

Subject: Small Business Matters…

… TRANSCRIPT: Small Business Matters 26 June 2023 Australian Small Business and … the Seventies as a hook point, 8% of business owners are under the age of 30. That used to be 17%. So it's quite an …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Small business natural disasters and resilience

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Bridie Tanner. 

ABC North Coast 

Subject: Small business natural disasters and resilience …

… TRANSCRIPT: Small business natural disasters and resilience 23 January 2023 Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

YOU CAN’T BE SERIOUS – TIME’S UP FOR BIG BUSINESS TO PAY

Almost one in four big businesses take more than 120 days to pay their small business suppliers, according to new analysis using data from the Payment Times Reporting Regulator.

The information reported by big business also reveals those…

… YOU CAN’T BE SERIOUS – TIME’S UP FOR BIG BUSINESS TO PAY 14 November 2022 Almost one in four big businesses take more than 120 days to pay their small business suppliers, according to new analysis using … have recorded the worst performance in paying their small business suppliers. “These figures are appalling,” said …

Media Centre item
Media Releases
ASBFEO Live

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

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