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    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

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    The ASBFEO understand the challenges facing small businesses and family enterprises. 

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    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Cyber security
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    • How Digital Marketing Providers can impress small business clients
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    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

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    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

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Small Business Pulse - February 2025

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  • Media Centre item (286)

Media Section

  • Media Centre (272)
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  • Policy & Advocacy (2)
  • Resources & Tools Centre (1)

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  • (-) ASBFEO Live (286)

Success story type

TRANSCRIPT: Small business insurance crisis

 Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

 

Leon Delaney

The Australian Small…

… seen pressure in some quarters. In other areas I think at times the underwriters, they can often be Lloyd's syndicates … seen pressure in some quarters. In other areas I think at times the underwriters, they can often be Lloyd's syndicates …

Media Centre item
Transcript
ASBFEO Live

Small business worth more than half a trillion dollars to the Australian economy

The economic contribution of small business to the Australian economy has topped half a trillion dollars, according to a report released today by the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson.

The value of small…

… economy has topped half a trillion dollars, according to a report released today by the Australian Small Business and … one-third of Australia’s GDP. The Small Business Matters report has been released to coincide with World Micro, Small and Medium-sized Enterprises Day on 27 June. The report also shows that Australia’s 2.5 million small …

Media Centre item
Media Releases
ASBFEO Live

3G shutdown to affect small, family and farming businesses

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

Subject: 3G shutdown to affect small, family and farming businesses

Leon Delaney

…

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

Subject: 3G shutdown to affect small, family and farming businesses

Leon Delaney

…

Media Centre item
Transcript
ASBFEO Live

3G switch-off warning for small, family and farming businesses

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Oliver Peterson.

Radio 6PR Perth

Subject: 3G switch-off warning for small, family and farming businesses

Oliver Peterson…

… phone. So, let's think about that as three and a half times that glorious Optus Stadium of yours full of phone … phone. So, let's think about that as three and a half times that glorious Optus Stadium of yours full of phone …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: what small, family and farming businesses need to know about 3G shutdown

 16 October 2024

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with John Mackenzie.

Radio 4CA Cairns

 

…

 16 October 2024

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with John Mackenzie.

Radio 4CA Cairns

 

…

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Small business disaster preparedness

 TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with David Dowsett.

ABC Radio Wide Bay

Subject: Small business…

 TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with David Dowsett.

ABC Radio Wide Bay

Subject: Small business…

Media Centre item
Transcript
ASBFEO Live

SOME IMPORTANT END OF FINANCIAL YEAR INFORMATION FOR SMALL BUSINESS

Income tax cuts, a rise in the minimum wage, updated information on tax deductions and increased superannuation payments are among changes coming into effect on 1 July, says Bruce Billson, the Australian Small Business and Family Enterprise Ombudsman…

… to ensure that SG payments arrive on time, as processing times for payments made through a clearing house can vary and … to ensure that SG payments arrive on time, as processing times for payments made through a clearing house can vary and …

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Budget 2024-25

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Stephen Cenatiempo.

Radio 2CC Canberra

Subject: Budget 2024-25

…

… the Small Business Debt Helpline, sadly, is a sign of the times. For many new customers aren't knocking their doors … the Small Business Debt Helpline, sadly, is a sign of the times. For many new customers aren't knocking their doors …

Media Centre item
Transcript
ASBFEO Live

30% tax offset a game-changer for Australian industry: Ombudsman

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed the Australian Government’s $1.2 billion investment in the nation’s digital future, including the 30% tax offset for the video game industry.

Mr Billson…

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed the Australian Government’s $1.2 billion investment in the nation’s digital future, including the 30% tax offset for the video game industry.

Mr Billson…

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Insolvency

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Tom Elliott.

Radio 3AW

 

Subject: Insolvency figures, small business conditions…

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Tom Elliott.

Radio 3AW

 

Subject: Insolvency figures, small business conditions…

Media Centre item
Transcript
ASBFEO Live

Payment Times Reporting Scheme

Bruce Billson, the Australian Small Business and Family Enterprise Ombudsman sat down with Nick Fox, Deloitte’s Payment Times Reporting Lead to discuss the recent release of the first Payment Times Reporting Register.

Below is a summary of the…

… Payment Times Reporting Scheme 10 March 2022 Bruce Billson, the … Enterprise Ombudsman sat down with Nick Fox, Deloitte’s Payment Times Reporting Lead to discuss the recent release of … Good business pays and the Register helps to encourage and report on that. Watch the full video here  … Bruce Billson, …

Media Centre item
News
ASBFEO Live

Ombudsman helping small business resolve disputes

Disputes about being paid, trouble with a digital service provider, contract battles and franchise disagreements are the top four issues where small business have sought the help of the Australian Small Business and Family Enterprise Ombudsman over the…

… five requests for help from a small business related to a payment dispute while almost one-quarter of cases involved … make it difficult for a small business to pursue timely payment for their services. In one case a government … last after paying their bills and staff, so slow payment can needlessly amplify the risks of business …

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Small business digital marketing help

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

17 January 2024

Leon…

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

17 January 2024

Leon…

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Creating a Small Business and Codes List for the Federal Circuit Court

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

2CC Radio Canberra

Subject: Creating a Small Business and Codes List…

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

2CC Radio Canberra

Subject: Creating a Small Business and Codes List…

Media Centre item
Transcript
ASBFEO Live

OMBUDSMAN’S SMALL BUSINESS GUIDE TO DEALING WITH DEBT

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has released a guide to help small business navigate the challenge of paying or collecting a debt.

“Outstanding debts can be overwhelming for a small business – whether…

… and this can become worse when they don’t receive a payment they were expecting.” Mr Billson said a first step … money may be to pay any part they can and offer to enter a payment plan for the remainder owed. “It demonstrates your … another small business, had not paid their $20,000 bill for 180 days.  The delay, well beyond the usual payment …

Media Centre item
Media Releases
ASBFEO Live

Celebrating World Micro, Small and Medium-Sized Enterprises Day

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, is encouraging Australians to celebrate World Micro, Small and Medium-sized Enterprises Day on 27 June by saying thank you to small and family businesses for their…

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, is encouraging Australians to celebrate World Micro, Small and Medium-sized Enterprises Day on 27 June by saying thank you to small and family businesses for their…

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Regional bank branch closures

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Isla Evans.

ABC Radio South East NSW

 

Subject: Regional bank branch…

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Isla Evans.

ABC Radio South East NSW

 

Subject: Regional bank branch…

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Supermarket inquiry, Federal Circuit Court Small Business and Codes List

 TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Ross Greenwood.

Business Now, Sky News

Subject: Supermarket inquiry, Federal…

 TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Ross Greenwood.

Business Now, Sky News

Subject: Supermarket inquiry, Federal…

Media Centre item
Transcript
ASBFEO Live

Understanding the skills to handle business barneys

Opinion piece by the Ombudsman Bruce Billson.

Originally published in the Canberra Times.

Mary runs a small civil construction business but one of her customers, another small business, had not paid their $20,000 bill for 180 days.

…

… Bruce Billson. Originally published in the Canberra Times. Mary runs a small civil construction business but one … bill for 180 days. The delay, well beyond the usual payment terms of 30 days, was having significant flow-on … platform told her she needed to log in to her account to report that she was locked out of her account. Julie is one …

Media Centre item
Op-ed
ASBFEO Live

Too many small businesses are hurt by not being in the 'in-crowd'

Originally published in the Canberra Times on Monday, 27 May 2024.

Bruce Billson

Winning a government contract can be life-changing for a small business. As all businesses know, there is no substitute for good…

… 27 May 2024 Originally published in the Canberra Times on Monday, 27 May 2024. Bruce Billson Winning a … constructive and practical recommendations in our report handed to the government last December. These included … boost women-owned business opportunities and improve payment times. We found active stewardship is essential to …

Media Centre item
Op-ed
ASBFEO Live

National FBD, Tasmanian small and family businesses.

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with David Wood on Ultra 106five Hobart.

David Wood

Today is National Family Business Day, and to find out a little bit more about…

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with David Wood on Ultra 106five Hobart.

David Wood

Today is National Family Business Day, and to find out a little bit more about…

Media Centre item
Transcript
ASBFEO Live

Survey deadline extended for women business owners to be heard

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has extended the deadline for a survey of women who own and lead businesses.

“There has been a tremendous response so far - it is clear there is an appetite to engage…

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has extended the deadline for a survey of women who own and lead businesses.

“There has been a tremendous response so far - it is clear there is an appetite to engage…

Media Centre item
Media Releases
ASBFEO Live

SOME IMPORTANT END OF FINANCIAL YEAR CHANGES FOR SMALL BUSINESS

New instant asset write-off thresholds, updated tax rules, increased superannuation payments and a rise in the minimum wage are among changes coming into effect on 1 July, says Bruce Billson, the Australian Small Business and Family Enterprise…

… were first used or installed ready for use between March 2020 and 30 June 2023. From 1 July, assets valued at more … financial year. It also says employers are required to report pay as you go (PAYG) withholding information every … financial year. It also says employers are required to report pay as you go (PAYG) withholding information every …

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Small business disputes with Big Tech digital platform providers

 15 October 2024

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Annie Guest.

ABC Radio AM Program

 

…

… were about Meta, 17 per cent were directed at Uber for payment problems. So, the Small Business Ombudsman is calling … were about Meta, 17 per cent were directed at Uber for payment problems. So, the Small Business Ombudsman is calling …

Media Centre item
Transcript
ASBFEO Live

Ombudsman’s guide for small business - using social media securely

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Laura Tchilinguirian.

ABC News Radio

Subject: Ombudsman’s guide for small business - using social media securely

Laura…

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Laura Tchilinguirian.

ABC News Radio

Subject: Ombudsman’s guide for small business - using social media securely

Laura…

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Supermarket inquiry, Federal Circuit Court Small Business and Codes List

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Stephen Cenatiempo.

Radio 2CC Canberra

Subject: Supermarket inquiry, Federal…

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Stephen Cenatiempo.

Radio 2CC Canberra

Subject: Supermarket inquiry, Federal…

Media Centre item
Transcript
ASBFEO Live

EINVOICING A SMART PROTECTION FOR SMALL BUSINESS

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, is encouraging small businesses to adopt eInvoicing as a more secure and faster way of getting paid.“There are real opportunities for small business in engaging with…

… vulnerable to invoice substitution scams – also called payment redirection scams or business email compromise - … it lands in the customer's inbox, it looks legit and is a bill they were expecting so they pay it. The money goes to … Government for incentivising its use with faster payment times its suppliers,” he said. “For small and family …

Media Centre item
Media Releases
ASBFEO Live

ONLY ONE-IN-FOUR SMALL BUSINESSES HAVE A DISASTER PLAN

Natural disasters can be devastating for small and family businesses yet only one in four small businesses have a current business continuity plan, according to a report by the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson.…

… have a current business continuity plan, according to a report by the Australian Small Business and Family Enterprise … Natural Disaster Preparedness and Resilience Inquiry report, tabled in Federal Parliament today, found that taking … clarity and certainty of the support available.” The report finds governments at all levels and the business …

Media Centre item
Media Releases
ASBFEO Live

Small Business and Family Enterprise Ombudsman backs tax report

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has strongly backed a call from the Inspector-General of Taxation for the Australian Taxation Office to more consistently and transparently…

… Small Business and Family Enterprise Ombudsman backs tax report 14 October 2021 The Australian Small Business and … appeal decisions. “This is a significant investigation and report by the Inspector-General of Taxation and Taxation … to help people as part of their Charter.”  Ms Payne’s report called for the Tax Office to update the Taxpayers’ …

Media Centre item
Media Releases
ASBFEO Live

MEDIA RELEASE: Surge in small business disputes with Big Tech platforms

The number of small business disputes with Big Tech platform providers is 86 per cent higher than the same time last year, according to the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson.

Mr Billson said over the past…

The number of small business disputes with Big Tech platform providers is 86 per cent higher than the same time last year, according to the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson.

Mr Billson said over the past…

Media Centre item
Media Releases
ASBFEO Live

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