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    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

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Small Business Pulse - February 2025

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  • Media Centre item (286)

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  • Media Centre (272)
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  • (-) ASBFEO Live (286)

Success story type

YOU CAN’T BE SERIOUS – TIME’S UP FOR BIG BUSINESS TO PAY

Almost one in four big businesses take more than 120 days to pay their small business suppliers, according to new analysis using data from the Payment Times Reporting Regulator.

The information reported by big business also reveals those…

… suppliers, according to new analysis using data from the Payment Times Reporting Regulator. The information reported by big … and achievable measure is to get serious about improving payment performance to small business.” The analysis of the …

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Internet domain name changes

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Sarah Howells.

ABC Sunshine Coast

8 September 2022…

… a look at the BSP and the account number. They pay the bill and then shortly after that, that supplier is saying, … a look at the BSP and the account number. They pay the bill and then shortly after that, that supplier is saying, …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Small business owners getting older, AgQuip

 24 August 2023

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Susan Graham-Ryan.

ABC QLD

 

…

… is 50. And with the launch of the Intergenerational Report today, the population is aging and those business … really what young people are looking for? Has the economic times, and, you’d know across your listening audience how … petty crimes. You know, maybe that reflects the economic times, but losing livestock, having assets pinched, someone …

Media Centre item
Transcript
ASBFEO Live

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Oliver Peterson

Radio 6PR Perth

Subject: internet domain name changes

Oliver Peterson

You’re being warned if you're a small business owner and for that matter, if you go to a website,…

… domain name. Would you like to buy it off me’ for many times the sticker price of what it would cost if you … domain name. Would you like to buy it off me’ for many times the sticker price of what it would cost if you …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Small Business Matters

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Nadia Mitsopoulos.

ABC Radio Perth

26 June 2023

Subject: Small Business Matters…

… people taking up small business? I mean, because I guess times are very different. Do you have any idea as to why … Another allied piece of work we've been doing is around payment times - another example where too often small … Another allied piece of work we've been doing is around payment times - another example where too often small …

Media Centre item
Transcript
ASBFEO Live

SMALL BUSINESS INSOLVENCY LAWS NEED OVERHAUL

Small businesses should have better access to ‘debt hibernation’ instead of being made insolvent when they face a crisis beyond their control, so they are better able to pursue a credible restructure, save jobs and rebuild, according to the Australian…

… of asset fire-sales, noting liquidators get paid three times as much to shut down a business as they do to save it. … corporate insolvencies in 2021-22, following 4,235 in 2020-21. In the year prior to the pandemic, there were 8,105 … of asset fire-sales, noting liquidators get paid three times as much to shut down a business as they do to save it. …

Media Centre item
Media Releases
ASBFEO Live

Paying on time tricky business (Op-ed)

By Bruce Billson

Originally published in the Herald Sun.

At a time when small and family businesses face headwinds, it’s not too much to ask that their big business customers play their parts by paying their invoices in a more…

… of the assistance cases raised with my office relate to payment times, and it's pleasing the Australian government has appointed former minister Craig Emerson to review the Payment Times Reporting Scheme introduced by the former …

Media Centre item
Op-ed
ASBFEO Live

Ombudsman’s final report finds ‘Show Must Go On’ despite insurance crisis

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has today released the final report into the insurance crisis facing Australia’s amusement, leisure, and recreation sector, declaring “the show must go on”.

The…

… Ombudsman’s final report finds ‘Show Must Go On’ despite insurance crisis 06 … Ombudsman, Bruce Billson, has today released the final report into the insurance crisis facing Australia’s … recreation sector, declaring “the show must go on”. The report, The Show Must Go On , finds a Discretionary Mutual …

Media Centre item
Media Releases
ASBFEO Live

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Matt Bamford

ABC Radio PM Program

Subject: internet domain name changes

Presenter

Domain names are the Internet's version of a home address, directing users to a website's front…

… of cyber security this has been a tactic used to cut off payment information. Matt Bamford Buying up popular domain … Brisbane business owner Alistair Roe ending Matt Bamford's report. … ABC Radio PM Program Subject: internet domain name … of cyber security this has been a tactic used to cut off payment information. Matt Bamford Buying up popular domain …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Visit to South East Field Days, role of ASBFEO, dispute resolution services, women entrepreneurs, insolvency reform, current challenges and opportunities for small businesses.

Australian Small Business and Family Enterprise Ombudsman Bruce Billson extract of interview with Selina Green.

ABC SA South East live from Lucindale

Subject: Visit to South East Field…

… of of different experiences and journeys. And and at times that's tough for government. They might want to think, … hire finance business, someone's got a harvester on payment terms or it might be even the tax office - wanting … saddlebag from deferred rents. You might have been on a payment plan with the Tax Office, your financier or your …

Media Centre item
Transcript
ASBFEO Live

Don't overlook July 1 changes

An increase in the national wage and higher superannuation payments are among a raft of changes starting on July 1 that small and family businesses must be aware of, says Bruce Billson, the Australian Small Business and Family Enterprise Ombudsman.…

… Government Agencies & eInvoicing From January 1, 2020, Commonwealth agencies capable of receiving Peppol … July 1, 2022, and the business will no longer have to report this to the ATO. But employees will still be required … of tax offset you can claim. It provides a printable report with all the information you provided, your …

Media Centre item
Media Releases
ASBFEO Live

Rising cost of small business insurance

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Eddie Williams.

ABC Radio South-East NSW

Subject: rising cost of small business insurance

Eddie Williams

Insurance…

… forget, move on with your life. But as we've seen so many times, Eddie, you pay for something called business … forget, move on with your life. But as we've seen so many times, Eddie, you pay for something called business …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Australian Government support for small business

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Jo Laverty.

ABC Radio Darwin

Subject: Australian Government support for small business, …

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Jo Laverty.

ABC Radio Darwin

Subject: Australian Government support for small business, …

Media Centre item
Transcript
ASBFEO Live

Ombudsman welcomes faster payment times for small business sub-contractors

Businesses with Commonwealth government contracts will have to pay their small business sub-contractors within 20 days or risk fines and penalties under new laws starting today, says the Australian Small Business and Family Enterprise Ombudsman, Bruce…

… Ombudsman welcomes faster payment times for small business sub-contractors 01 October 2021 … and Family Enterprise Ombudsman, Bruce Billson. “Fair payment times are incredibly important for the viability of …

Media Centre item
Media Releases
ASBFEO Live

Small business Ombudsman's procurement report released

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, acknowledges the public release and response by the Australian Government of his inquiry into the effectiveness of Commonwealth procurement rules for small businesses.

…

… Small business Ombudsman's procurement report released 16 May 2024 The Australian Small Business and … boosting women-owned business opportunities and improving payment times.  ASBFEO is encouraged by the Government’s decision to …

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Insolvency Laws

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Luke Grant.

Money News 2GB/3AW/4BC

13 December 2022

…

… business avoid insolvency during these rather spectacular times, if that's the right word. That's what the Small … to navigate a course out of the difficult financial times that they may be experiencing at that point. Luke Grant … of the things you said is that liquidators get paid three times as much to shut down a business as they do to save it. …

Media Centre item
Transcript
ASBFEO Live

Future of cash

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Nadia Mitsopoulos.

ABC Radio Perth

Subject: Future of cash

 …

… and my guest this morning.  I don't know if you saw the report in the Australia Financial Review, but it is talking … and my guest this morning.  I don't know if you saw the report in the Australia Financial Review, but it is talking …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Bruce Billson interview with Jo McManus

Jo McManus

Australia’s had its fair share of natural disasters in the past 12 months. The most recent, of course, being in our Kimberley region with those devastating floods up there. Last year the Australian Small Business and…

… McManus One of the things I found interesting about your report, Bruce, was that you said that 97% of money spent by … McManus One of the things I found interesting about your report, Bruce, was that you said that 97% of money spent by …

Media Centre item
Transcript
ASBFEO Live

Tradies and sub-contractors to be paid on time and in full, in ‘fairer go’ for construction

The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) is encouraged by the Australian Government’s response to the Murray Review of Security of Payment Laws, and welcomes the announcement of further action to help ensure tradies and…

… Government’s response to the Murray Review of Security of Payment Laws, and welcomes the announcement of further action … One was hit by this cruel construction industry con four times! It can happen to anyone, even experienced contractors … when they should be ‘on the tools’.   “Security of payment is vital for small businesses – reliable cashflow is …

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Digital platforms and small businesses

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Narelle Graham on ABC Radio South Australia.

Subject: Digital platforms and small businesses 

Narelle Graham 

…

… brought to the Small Business Ombudsman since July of 2020. It's the issue of fake reviews that's part of the … assumes you've still got access to the platform, but many times it's a problem being locked out that is the cause of … for long enough, we decided to dispose of it, send you a bill for the destruction of it. Thanks very much. Have a …

Media Centre item
Transcript
ASBFEO Live

Future Made in Australia

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Ross Greenwood.

Sky News Business Now

Subject: 14 Steps to energise enterprise, small business and Future Made in Australia

Ross…

… more insolvency of business than ever before in recent times.  Bruce Billson And that’s right. Let's appreciate and … But still the largest proportion of our cases are around payment disputes. Really pointing to that cash flow challenge … But still the largest proportion of our cases are around payment disputes. Really pointing to that cash flow challenge …

Media Centre item
Transcript
ASBFEO Live

Transcript: Small business natural disaster preparedness and resilience

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Ricardo Gonçalves. 

SBS On The Money

Subject: Small business natural disasters preparedness and…

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Ricardo Gonçalves. 

SBS On The Money

Subject: Small business natural disasters preparedness and…

Media Centre item
Transcript
ASBFEO Live

SMALL BUSINESS OMBUDSMAN WELCOMES BANKING INDUSTRY PLEDGE TO FIGHT SCAMS

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has welcomed the significant commitment announced today by the banking industry to better support small businesses to combat scams.

Mr Billson said a $100 million…

… year. The biggest contributor to these losses were payment redirection scams.  Mr Billson said small businesses … it lands in the customer's inbox, it looks legit and is a bill they were expecting so they pay it. The money goes to … owners who fear they have fallen victim should contact the Report a Scam website www.scamwatch.gov.au/report-a-scam and …

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Small business natural disasters and resilience

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Bridie Tanner. 

ABC North Coast 

Subject: Small business natural disasters and resilience …

… place in a disaster? The Australian Government requested a report from the Small Business Ombudsman which found that … to make sure that businesses are prepared and supported in times of disaster.  Australian Small Business and Family … solely being focused on the very important work, and at times expensive work, of the disaster response and recovery.  …

Media Centre item
Transcript
ASBFEO Live

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Stephen Cenatiempo

Stephen Cenatiempo There are some changes coming to the way business domain names will operate in Australia. My understanding is that soon you'll be able to, if you have a website that's .com.au or .net.au you'll be able to just drop…

Stephen Cenatiempo There are some changes coming to the way business domain names will operate in Australia. My understanding is that soon you'll be able to, if you have a website that's .com.au or .net.au you'll be able to just drop…

Media Centre item
Transcript
ASBFEO Live

Ombudsman’s report says the show must go on

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has today released an interim report into the insurance crisis facing Australia’s amusement, leisure, and recreation sector. 

“There is a clear and present…

… Ombudsman’s report says the show must go on 20 October 2021 The … Ombudsman, Bruce Billson, has today released an interim report into the insurance crisis facing Australia’s … by metro and regional shows and amusement parks.”  The report, The Show Must Go On, explores whether a Discretionary …

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Small business problems with digital platforms; being locked out of social media accounts; fake reviews

 

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Casey Briggs.

ABC TV News Channel

Subjects: Small business problems…

… is just the start of it, and there are matters such as payment for ad spends or where other customers on your … is just the start of it, and there are matters such as payment for ad spends or where other customers on your …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Banking announcement to fight scams, small business conditions

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Tom Connell.

Sky News

24 November 2023

Tom Connell…

… by substituting a hacker’s BSB and account numbers. That payment is made and within moments it then gets usually … pause mechanisms if someone oddly changes authorities for payment or things of that kind, which might be the … by substituting a hacker’s BSB and account numbers. That payment is made and within moments it then gets usually …

Media Centre item
Transcript
ASBFEO Live

Least-cost system for making payments a win for all

Originally published in The Daily Telegraph.

A quick ‘tap and go' has made it very easy to make a payment for something we need.We're not restricted to having the right amount of cash in our pocket or wallet and paying by cheque is now…

… A quick ‘tap and go' has made it very easy to make a payment for something we need. We're not restricted to having … it to their prices. Everyone loses - except the banks and payment companies. We all know the rising cost of living, … in promoting this either. Average transaction costs in 2020-21 were six per cent of the transaction value compared …

Media Centre item
Op-ed
ASBFEO Live

Small Business cranky and exasperated about delay passing legislation

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, says the small business community is exasperated by the delay in passing vital incentives to invest and create jobs that will expire on Sunday.

The Ombudsman called for…

… for Small Business and Charities and Other Measures) Bill 2023. “It’s absurd to think a small business can … that they just wanted certainty. But until a Bill passes Parliament, they cannot know what the final law … for Small Business and Charities and Other Measures) Bill 2023. “It’s absurd to think a small business can …

Media Centre item
Media Releases
ASBFEO Live

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