Skip to main content
Home

Spotlight Menu

  • About us
  • Latest news
  • Subscribe
x

Subscribe to Our Newsletter




 

 

 

InfoLine: 1300 650 460

  • About us
    • Contact Us
  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

    • How We Help
    • Dispute support
    • Five steps to resolve your dispute
    • The Tax Concierge Service
    • Alternative Dispute Resolution
    • Access to low cost advice for disputes
    • Dispute case studies
    • Franchising
      • Franchising Mediation Feedback Form
    • Industry Codes
      • Dairy Code
      • Oil Code
      • Horticulture Code
        • Produce Assessors
      • Food and Grocery Code
  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
    • Policy insights
    • Submissions
    • Share your thoughts
      • One thing ASBFEO can do for me
      • Consultation feedback
  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Cyber security
    • Financial Wellbeing
    • Mental health
    • Handling debts
    • Using social media securely
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Disaster preparation and recovery
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
    • Small Business Hub
    • Our network
    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

    • Media releases
    • Transcripts
    • Op-eds
    • Newsletters
    • Quarterly reports
    • Events
    • Social media
    • MSME Day
  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Small Business Matters
    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Location of Australia’s small businesses by state and territory
      • Australian Capital Territory
    • Location of Australia’s small businesses - regional and metro areas
  • Print page
  • Email page
  1. Home

Content type

  • Media Centre item (81)

Media Section

  • Media Centre (79)
  • Disputes & Assistance (1)

Media Source

  • (-) ASBFEO Live (81)

Success story type

TRANSCRIPT: Optus and small business, banking services

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

10 November 2023

 …

… out to the Telecommunications Industry Ombudsman. That's a scheme that Optus is a member of. It's designed to deal with … Bruce Billson That's right. And they should honour the scheme that they've signed up to through the … out to the Telecommunications Industry Ombudsman. That's a scheme that Optus is a member of. It's designed to deal with …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Natural disaster preparation and checklists for small business

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

Subjects: How small business can prepare for a…

… to things like the Telecommunications Industry Ombudsman Scheme to be prepared to compensate businesses that have had … to things like the Telecommunications Industry Ombudsman Scheme to be prepared to compensate businesses that have had …

Media Centre item
Transcript
ASBFEO Live

Small business conditions, ATO debt collections, ASBFEO Tax Concierge Service, global computer outage

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Jess McGuire.

ABC Radio NSW Regional

Subjects: Small business conditions, ATO debt collections, ASBFEO Tax Concierge Service, global computer…

… tax debt there's also an outstanding superannuation guarantee contribution. So, you know, there's team members of … And particularly if there's an outstanding superannuation guarantee liability there, satisfying that quickly is what … tax debt there's also an outstanding superannuation guarantee contribution. So, you know, there's team members of …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Small business insurance crisis

 Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

 

Leon Delaney

The Australian Small…

… Mutual Fund is almost like a group self-insure scheme. We see them in some parts of the Australian economy … Mutual Fund is almost like a group self-insure scheme. We see them in some parts of the Australian economy …

Media Centre item
Transcript
ASBFEO Live

40,000 SMALL BUSINESSES HELPED BY OMBUDSMAN

The Australian Small Business and Family Enterprise Ombudsman has reached the milestone of helping 40,000 small businesses seeking assistance with a dispute.

Ombudsman Bruce Billson said this was a significant moment for the agency.

“…

… grow and transform a small business and while we can’t guarantee every business will succeed, we strive to make sure … grow and transform a small business and while we can’t guarantee every business will succeed, we strive to make sure …

Media Centre item
Media Releases
ASBFEO Live

Supporting small businesses should come with a sense of urgency

Originally published in The Canberra Times

By Bruce Billson

With election talk building and political announcements starting to roll out, there has not been a more important time for small businesses to be seen, heard and supported.

…

… and regulators can realistically deliver. No one can guarantee that every small business will succeed. But we … and regulators can realistically deliver. No one can guarantee that every small business will succeed. But we …

Media Centre item
Op-ed
ASBFEO Live

RIGHT-SIZED RULES BEST ‘CATCH’ TO ‘RELEASE’ SMALL BUSINESS FROM EXCESSIVE REGULATION WITH SEAFOOD LABELLING

Many Australians will enjoy Australian seafood this Easter, but it should not come at the expense of proposed new country of origin labelling rules imposing a compliance nightmare for small and family businesses.  

The Australian…

… businesses.    Mr Billson called for the entire scheme to be reconsidered – given its high compliance costs – … businesses.    Mr Billson called for the entire scheme to be reconsidered – given its high compliance costs – …

Media Centre item
Media Releases
ASBFEO Live

More decisive action needed on small business payments says Ombudsman

Small business owners and leaders have every right to be frustrated by the Reserve Bank’s review of retail payments regulations, says the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson.

While some progress is being…

Small business owners and leaders have every right to be frustrated by the Reserve Bank’s review of retail payments regulations, says the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson.

While some progress is being…

Media Centre item
Media Releases
ASBFEO Live

Ombudsman helping small business resolve disputes

Disputes about being paid, trouble with a digital service provider, contract battles and franchise disagreements are the top four issues where small business have sought the help of the Australian Small Business and Family Enterprise Ombudsman over the…

… but their customers,” Mr Billson said. “We can’t guarantee that every small business will succeed but it is … but their customers,” Mr Billson said. “We can’t guarantee that every small business will succeed but it is …

Media Centre item
Media Releases
ASBFEO Live

Keeping small businesses afloat comes down to us all

Originally published in the Canberra Times.

This week we celebrate World Micro, Small and Medium-sized Enterprises Day, which is a terrific opportunity to say a big thank you to the enterprising people who are the lifeblood of our communities.…

Originally published in the Canberra Times.

This week we celebrate World Micro, Small and Medium-sized Enterprises Day, which is a terrific opportunity to say a big thank you to the enterprising people who are the lifeblood of our communities.…

Media Centre item
Op-ed
ASBFEO Live

TRANSCRIPT: End of Financial Year changes for small business

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Selina Green on ABC Radio SA South East.

Subject: End of Financial Year changes for small business…

… not on the wrong side of that change to the rate of super guarantee contribution Selina Green And something else that's … some changes around the the entitlement under the leave scheme. Bruce Billson Yes, it is hopping around a little bit … not on the wrong side of that change to the rate of super guarantee contribution Selina Green And something else that's …

Media Centre item
Transcript
ASBFEO Live

The future is digital for regional businesses with improved internet

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says small businesses in regional and remote areas of Australia now have more reasons to digitise, with NBN Co announcing expanded coverage and lower wholesale prices.

…

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says small businesses in regional and remote areas of Australia now have more reasons to digitise, with NBN Co announcing expanded coverage and lower wholesale prices.

…

Media Centre item
Media Releases
ASBFEO Live

New rules to ensure small businesses in dispute with ATO get a fairer go

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says small businesses in dispute with the ATO will get a fairer go, under new rules proposed by the Australian Government.

Mr Billson welcomed the pre-Budget…

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says small businesses in dispute with the ATO will get a fairer go, under new rules proposed by the Australian Government.

Mr Billson welcomed the pre-Budget…

Media Centre item
Media Releases
ASBFEO Live

Ombudsman welcomes Franchising Code of Conduct Review

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has warmly welcomed the release of the review of the Franchising Code of Conduct by Dr Michael Schaper.

The Ombudsman performs a range of functions under the Franchise…

… an opportunity to make a reasonable return, it does not guarantee a fixed rate of return. The statement would also … an opportunity to make a reasonable return, it does not guarantee a fixed rate of return. The statement would also …

Media Centre item
Media Releases
ASBFEO Live

Ombudsman spells out what the Budget got right and wrong for small business

First published on Kochie’s Business Builders, 10 May 2023.

The Budget handed down on Tuesday night will help small businesses deal with some of the contemporary challenges they face as they prepare for a forecast lower rate of economic growth…

First published on Kochie’s Business Builders, 10 May 2023.

The Budget handed down on Tuesday night will help small businesses deal with some of the contemporary challenges they face as they prepare for a forecast lower rate of economic growth…

Media Centre item
Op-ed
ASBFEO Live

BIG BUSINESSES URGED TO “LIFT THEIR GAME” ON PAYMENT TIMES

Only three out of 10 big businesses pay their small business customers within 30 days while nearly one-quarter take more than 120 days to pay up, according to new payment times data.

“This is a woeful performance and is bitterly disappointing…

… have not materially improved since the commencement of the scheme”. Mr Billson said he welcomed Ms Jeffries’ call to … have not materially improved since the commencement of the scheme”. Mr Billson said he welcomed Ms Jeffries’ call to …

Media Centre item
Media Releases
ASBFEO Live

SMALL BUSINESS OMBUDSMAN WELCOMES BANKING INDUSTRY PLEDGE TO FIGHT SCAMS

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has welcomed the significant commitment announced today by the banking industry to better support small businesses to combat scams.

Mr Billson said a $100 million…

… highlighting the urgent need for a ‘confirmation of payee’ scheme to be introduced in Australia, noting similar programs … highlighting the urgent need for a ‘confirmation of payee’ scheme to be introduced in Australia, noting similar programs …

Media Centre item
Media Releases
ASBFEO Live

New low-cost support to help small and family businesses resolve disputes

The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) has welcomed the expansion of subsidised legal advice for eligible small and family businesses to support more effective engagement in dispute resolution processes.

The…

… and with important relationships intact.   ‘We can’t guarantee that every small business will succeed but it is … and with important relationships intact.   ‘We can’t guarantee that every small business will succeed but it is …

Media Centre item
Media Releases
ASBFEO Live

Too many small businesses are hurt by not being in the 'in-crowd'

Originally published in the Canberra Times on Monday, 27 May 2024.

Bruce Billson

Winning a government contract can be life-changing for a small business. As all businesses know, there is no substitute for good…

Originally published in the Canberra Times on Monday, 27 May 2024.

Bruce Billson

Winning a government contract can be life-changing for a small business. As all businesses know, there is no substitute for good…

Media Centre item
Op-ed
ASBFEO Live

Paying on time tricky business (Op-ed)

By Bruce Billson

Originally published in the Herald Sun.

At a time when small and family businesses face headwinds, it’s not too much to ask that their big business customers play their parts by paying their invoices in a more…

… Craig Emerson to review the Payment Times Reporting Scheme introduced by the former government. Dr Emerson is … Craig Emerson to review the Payment Times Reporting Scheme introduced by the former government. Dr Emerson is …

Media Centre item
Op-ed
ASBFEO Live

Let's boost small and family businesses

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

Subject: 14 Steps to energise enterprise to boost small and family businesses

Leon Delaney…

… its effort on pursuing outstanding Superannuation Guarantee contributions or tax debts more generally. We also … its effort on pursuing outstanding Superannuation Guarantee contributions or tax debts more generally. We also …

Media Centre item
Transcript
ASBFEO Live

This must be the last time Optus cuts off small business

Originally published in The Daily Telegraph

By Bruce Billson

The new Optus leadership needs to demonstrate it truly understands the economic pain the recent outage has inflicted on some small and family businesses.

Our…

… as a member of the Telecommunications Industry Ombudsman scheme, and the jury is still out on whether this new pledge … as a member of the Telecommunications Industry Ombudsman scheme, and the jury is still out on whether this new pledge …

Media Centre item
Op-ed
ASBFEO Live

Insolvency figures, small business pulse, ASBFEO assistance

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Nick Rheinberger.

ABC Radio…

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Nick Rheinberger.

ABC Radio…

Media Centre item
Transcript
ASBFEO Live

How small business can get help

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

Subject: How small business can get help, insolvency concerns, payment times, solving problems with digital…

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

Subject: How small business can get help, insolvency concerns, payment times, solving problems with digital…

Media Centre item
Transcript
ASBFEO Live

Kindly customers urged to spend big with small business

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson is urging shoppers to spend big with small businesses this weekend, with Black Friday and Cyber Monday sales predicted to smash records.

Black Friday and Cyber Monday…

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson is urging shoppers to spend big with small businesses this weekend, with Black Friday and Cyber Monday sales predicted to smash records.

Black Friday and Cyber Monday…

Media Centre item
Media Releases
ASBFEO Live

Budget Brief 2024-25

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says tonight’s federal Budget offers targeted measures to help small and family business deal with current pain points and headwinds.

“Small and family businesses facing…

… with administering the revised paid parental leave scheme. “We welcome $8.6 million a year for key regulators to … with administering the revised paid parental leave scheme. “We welcome $8.6 million a year for key regulators to …

Media Centre item
Media Releases
ASBFEO Live

14 steps to stop small business's alarming downward spiral

Opinion piece by the Ombudsman Bruce Billson.

Originally published in the Canberra Times.

I fear we are sleepwalking into a "big corporate" economy.

Many small and family businesses are doing it tough right now and the post-COVID…

… Explore the potential benefits of a tax discount/offset scheme for new small business owners to allow them to keep … Explore the potential benefits of a tax discount/offset scheme for new small business owners to allow them to keep …

Media Centre item
Op-ed
ASBFEO Live

OMBUDSMAN WELCOMES PAYMENT TIMES REVIEW BY DR CRAIG EMERSON

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, wholeheartedly supports the call to overhaul the Payment Times Reporting Act and welcomes recommendations to make the data more useful for small business.

“Finance…

… to bring into operation a “name, proclaim and shame” scheme that drives better payment performance in support of a … to bring into operation a “name, proclaim and shame” scheme that drives better payment performance in support of a …

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Creating a Small Business and Codes List for the Federal Circuit Court

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

2CC Radio Canberra

Subject: Creating a Small Business and Codes List…

… you know, is everything to a small business, but in the scheme of a major corporate matter, probably not much in … you know, is everything to a small business, but in the scheme of a major corporate matter, probably not much in …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Payment Times

Australian Small Business and Family Enterprise Ombudsman Bruce Billson extract of interview with Gary Adshead.

6PR

Subject: Payment Times

Gary Adshead…

… funding by getting a mortgage over their home or personal guarantee. Gary Adshead With rising interest rates and so on. … funding by getting a mortgage over their home or personal guarantee. Gary Adshead With rising interest rates and so on. …

Media Centre item
Transcript
ASBFEO Live

Pagination

  • « First First page
  • ‹ Previous Previous page
  • 1
  • 2
  • 3
  • Next › Next page
  • Last » Last page

Connect with us

facebook

 

 

 

 

 

 

 

twitter

 

 

 

 

 

instagram

 

 

 

 

 

linkedin

 

 

 

 

 

 

 

youtube

 

 

 

 

 

 

 

newsletter

 

 

atsi

Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

Primary Footer Menu 1

  • Social Media
  • Resources and tools
  • Data portal
  • Dispute support
  • One thing ASBFEO can do for me
  • Contact us

Highlight

  • About
  • Copyright

Footer menu

  • Language Assistance
  • Accessibility
  • Treasury AI Transparency Statement
  • Disclaimer
  • Privacy
  • Sitemap