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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

    • How We Help
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  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
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  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Cyber security
    • Financial Wellbeing
    • Mental health
    • Handling debts
    • Using social media securely
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Disaster preparation and recovery
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
    • Small Business Hub
    • Our network
    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

    • Media releases
    • Transcripts
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    • Newsletters
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    • Events
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    • MSME Day
  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Small Business Matters
    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Location of Australia’s small businesses by state and territory
      • Australian Capital Territory
    • Location of Australia’s small businesses - regional and metro areas
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Media Section

  • Media Centre (282)
  • Disputes & Assistance (3)
  • Policy & Advocacy (2)
  • Resources & Tools Centre (1)

Media Source

  • (-) ASBFEO Live (297)

Success story type

2023-24 BUDGET HELPS SMALL BUSINESS WITH CONTEMPORARY CHALLENGES

Read Bruce's 2023-24 Budget Brief

Read the May 2023-24 Budget Snapshot for Small Business

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says tonight’s Budget helps small businesses with contemporary…

Read Bruce's 2023-24 Budget Brief

Read the May 2023-24 Budget Snapshot for Small Business

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says tonight’s Budget helps small businesses with contemporary…

Media Centre item
Media Releases
ASBFEO Live

Ombudsman spells out what the Budget got right and wrong for small business

First published on Kochie’s Business Builders, 10 May 2023.

The Budget handed down on Tuesday night will help small businesses deal with some of the contemporary challenges they face as they prepare for a forecast lower rate of economic growth…

First published on Kochie’s Business Builders, 10 May 2023.

The Budget handed down on Tuesday night will help small businesses deal with some of the contemporary challenges they face as they prepare for a forecast lower rate of economic growth…

Media Centre item
Op-ed
ASBFEO Live

TRANSCRIPT: 2023-24 Federal Budget and small business

Australian Small Business and Family Enterprise Ombudsman Bruce Billson discusses the 2023-24 Federal Budget and small business with Selina Green on ABC Radio SA South East.

Selina Green 

Small businesses have…

Australian Small Business and Family Enterprise Ombudsman Bruce Billson discusses the 2023-24 Federal Budget and small business with Selina Green on ABC Radio SA South East.

Selina Green 

Small businesses have…

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Payment Times

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Neil Mitchell.

3AW

Subject: Payment times

Neil…

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Neil Mitchell.

3AW

Subject: Payment times

Neil…

Media Centre item
Transcript
ASBFEO Live

Small business worth more than half a trillion dollars to the Australian economy

The economic contribution of small business to the Australian economy has topped half a trillion dollars, according to a report released today by the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson.

The value of small…

The economic contribution of small business to the Australian economy has topped half a trillion dollars, according to a report released today by the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson.

The value of small…

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Small Business Matters

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Nadia Mitsopoulos.

ABC Radio Perth

26 June 2023

Subject: Small Business Matters…

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Nadia Mitsopoulos.

ABC Radio Perth

26 June 2023

Subject: Small Business Matters…

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Micro, Small and Medium-sized Enterprises Day, Small Business Matters data report

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Oly Peterson.

6PR Perth

26 June 2023

Subject:

Micro,…

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Oly Peterson.

6PR Perth

26 June 2023

Subject:

Micro,…

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Micro, Small and Medium-sized Enterprises Day, Small Business Matters data report

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Rebecca Levingston.

ABC Radio Brisbane

Subject: Micro, Small and Medium-sized…

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Rebecca Levingston.

ABC Radio Brisbane

Subject: Micro, Small and Medium-sized…

Media Centre item
Transcript
ASBFEO Live

SOME IMPORTANT END OF FINANCIAL YEAR CHANGES FOR SMALL BUSINESS

New instant asset write-off thresholds, updated tax rules, increased superannuation payments and a rise in the minimum wage are among changes coming into effect on 1 July, says Bruce Billson, the Australian Small Business and Family Enterprise…

New instant asset write-off thresholds, updated tax rules, increased superannuation payments and a rise in the minimum wage are among changes coming into effect on 1 July, says Bruce Billson, the Australian Small Business and Family Enterprise…

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Micro, Small and Medium-sized Enterprises Day, Insolvency Figures

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Glen Bartholomew.

ABC News Radio

Subjects: Micro, Small and Medium-sized Enterprises Day, Insolvency Figures

…

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Glen Bartholomew.

ABC News Radio

Subjects: Micro, Small and Medium-sized Enterprises Day, Insolvency Figures

…

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: End of Financial Year changes for small business

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Selina Green on ABC Radio SA South East.

Subject: End of Financial Year changes for small business…

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Selina Green on ABC Radio SA South East.

Subject: End of Financial Year changes for small business…

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Role of ASBFEO, dispute resolutions, Tax Concierge Service

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Vivienne Ryan.

Small Business Connections TV

 

Subject: Role of ASBFEO, dispute…

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Vivienne Ryan.

Small Business Connections TV

 

Subject: Role of ASBFEO, dispute…

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Insolvency

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Tom Elliott.

Radio 3AW

 

Subject: Insolvency figures, small business conditions…

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Tom Elliott.

Radio 3AW

 

Subject: Insolvency figures, small business conditions…

Media Centre item
Transcript
ASBFEO Live

40,000 SMALL BUSINESSES HELPED BY OMBUDSMAN

The Australian Small Business and Family Enterprise Ombudsman has reached the milestone of helping 40,000 small businesses seeking assistance with a dispute.

Ombudsman Bruce Billson said this was a significant moment for the agency.

“…

The Australian Small Business and Family Enterprise Ombudsman has reached the milestone of helping 40,000 small businesses seeking assistance with a dispute.

Ombudsman Bruce Billson said this was a significant moment for the agency.

“…

Media Centre item
Media Releases
ASBFEO Live

Hands-on ombudsman tackles digital divide for business

Originally published by The Canberra Times.

WHEN Paul, the proprietor of Zenbar Massage, was setting up his remedial massage business in Dickson last year, one of his early priorities was to promote his service.

After researching…

Originally published by The Canberra Times.

WHEN Paul, the proprietor of Zenbar Massage, was setting up his remedial massage business in Dickson last year, one of his early priorities was to promote his service.

After researching…

Media Centre item
Op-ed
ASBFEO Live

OMBUDSMAN RELEASES PROCUREMENT INQUIRY ISSUES PAPER

Many small businesses say they feel excluded from the chance to tender for Australian Government procurement contracts because they are not part of the ‘in-crowd’ or find the process too hard to navigate, says the Australian Small Business and Family…

Many small businesses say they feel excluded from the chance to tender for Australian Government procurement contracts because they are not part of the ‘in-crowd’ or find the process too hard to navigate, says the Australian Small Business and Family…

Media Centre item
Media Releases
ASBFEO Live

OMBUDSMAN WELCOMES FRANCHISING REVIEW AND APPOINTMENT OF REVIEWER

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has welcomed the Australian Government’s announcement of a review of the effectiveness of the regulatory framework that underpins the positive commercial…

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has welcomed the Australian Government’s announcement of a review of the effectiveness of the regulatory framework that underpins the positive commercial…

Media Centre item
Media Releases
ASBFEO Live

SMALL BUSINESS OWNERS GETTING OLDER

Australia’s small business owners are rapidly getting older as the proportion of younger entrepreneurs shrinks, according to research from the Australian Small Business and Family Enterprise Ombudsman.

Ombudsman Bruce Billson said the most…

Australia’s small business owners are rapidly getting older as the proportion of younger entrepreneurs shrinks, according to research from the Australian Small Business and Family Enterprise Ombudsman.

Ombudsman Bruce Billson said the most…

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: AgQuip, small farming business issues, small business owners getting older

 TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Paul Turton.

ABC NSW

 

Subject: AgQuip, small farming…

 TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Paul Turton.

ABC NSW

 

Subject: AgQuip, small farming…

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Small business owners getting older, AgQuip

 24 August 2023

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Susan Graham-Ryan.

ABC QLD

 

…

 24 August 2023

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Susan Graham-Ryan.

ABC QLD

 

…

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Small business owners getting older (Radio 2BS Bathurst)

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Jac Underwood.

Radio 2BS Bathurst

 

Subject: Small business owners…

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Jac Underwood.

Radio 2BS Bathurst

 

Subject: Small business owners…

Media Centre item
Transcript
ASBFEO Live

Why it’s time to celebrate our hard-working self-employed

Originally published in Kochie's Business Builder.

We rightly honour and respect people for the livelihoods they carve out and the contribution they make to workplaces and the economy. But what is often missed as a vital and valued path to…

Originally published in Kochie's Business Builder.

We rightly honour and respect people for the livelihoods they carve out and the contribution they make to workplaces and the economy. But what is often missed as a vital and valued path to…

Media Centre item
Op-ed
ASBFEO Live

OMBUDSMAN WELCOMES PAYMENT TIMES REVIEW BY DR CRAIG EMERSON

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, wholeheartedly supports the call to overhaul the Payment Times Reporting Act and welcomes recommendations to make the data more useful for small business.

“Finance…

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, wholeheartedly supports the call to overhaul the Payment Times Reporting Act and welcomes recommendations to make the data more useful for small business.

“Finance…

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: review of Payment Times Reporting Act (ABC News Radio)

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Glen Bartholomew.

ABC News Radio

Subject: review of Payment Times Reporting Act…

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Glen Bartholomew.

ABC News Radio

Subject: review of Payment Times Reporting Act…

Media Centre item
Transcript
ASBFEO Live

OMBUDSMAN SUPPORTS ‘RIGHT-SIZED’ PRIVACY CHANGES FOR SMALL BUSINESS

The public rightly expects any personal information collected and stored by businesses - whether they are large or small - will be protected, says the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson. 

Mr. Billson…

The public rightly expects any personal information collected and stored by businesses - whether they are large or small - will be protected, says the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson. 

Mr. Billson…

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Australian Government support for small business

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Jo Laverty.

ABC Radio Darwin

Subject: Australian Government support for small business, …

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Jo Laverty.

ABC Radio Darwin

Subject: Australian Government support for small business, …

Media Centre item
Transcript
ASBFEO Live

Least-cost system for making payments a win for all

Originally published in The Daily Telegraph.

A quick ‘tap and go' has made it very easy to make a payment for something we need.We're not restricted to having the right amount of cash in our pocket or wallet and paying by cheque is now…

Originally published in The Daily Telegraph.

A quick ‘tap and go' has made it very easy to make a payment for something we need.We're not restricted to having the right amount of cash in our pocket or wallet and paying by cheque is now…

Media Centre item
Op-ed
ASBFEO Live

MORE NEEDED FOR SMALL BUSINESS IN OPTUS RESPONSE

Telecommunications is an essential service and vital for so many small businesses and the absence of this service has a significant economic cost, says the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson.

“The response by…

Telecommunications is an essential service and vital for so many small businesses and the absence of this service has a significant economic cost, says the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson.

“The response by…

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Optus and small business, banking services

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

10 November 2023

 …

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

10 November 2023

 …

Media Centre item
Transcript
ASBFEO Live

OMBUDSMAN APPLAUDS CYBER SUPPORT FOR SMALL BUSINESS

New support announced today by the Australian Government to help small businesses combat cyber attacks is extremely welcome, says the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson. 

“One of the biggest fears a…

New support announced today by the Australian Government to help small businesses combat cyber attacks is extremely welcome, says the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson. 

“One of the biggest fears a…

Media Centre item
Media Releases
ASBFEO Live

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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