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    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

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  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

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  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Cyber security
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    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
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    • The Digital Millennium Copyright Act (US)
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  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

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    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

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Content type

  • Media Centre item (285)

Media Section

  • Disputes & Assistance (3)
  • Policy & Advocacy (2)
  • Resources & Tools Centre (1)
  • (-) Media Centre (285)

Media Source

  • ASBFEO Live (285)

Success story type

Don’t let complacency catch you out in coming 3G shut-off

By Bruce Billson.

Originally published in the West Australian.

Small, family and farming businesses should take urgent action to make sure they are not caught out by the 3G switch-off coming in October.

This change is about far more…

… Billson. Originally published in the West Australian. Small, family and farming businesses should take urgent … every day that’s actually enabled by 3G, and I fear many small businesses are unaware of the scope of this event and the possible business-harming disconnection and technology dysfunction …

Media Centre item
Op-ed
ASBFEO Live

Ombudsman’s report says the show must go on

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has today released an interim report into the insurance crisis facing Australia’s amusement, leisure, and recreation sector. 

“There is a clear and present…

… says the show must go on 20 October 2021 The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has … or organisations that have a similar risk profile.  Under a DMF, members who meet requirements would have access …

Media Centre item
Media Releases
ASBFEO Live

Shorter domain names available for small business

Australian small businesses can now register a domain name of .au, allowing the .com, .net or .org to be dropped from your internet address (this means shoes.com.au can become shoes.au). These shorter Australian domain names are currently reserved for…

… Shorter domain names available for small business 09 June 2022 Australian small businesses can now register a domain name of .au, …

Media Centre item
News
ASBFEO Live

ACCC Supermarket Inquiry highlights need for continuing vigilance to support fairness

The Australian Competition and Consumer Commission’s (ACCC) Supermarket Inquiry report confirms that the supermarket sector is highly concentrated and unduly challenging for small business suppliers, says the Australian Small Business and Family…

… sector is highly concentrated and unduly challenging for small business suppliers, says the Australian Small Business and … is also pleased to help arrange mediation and arbitration under the new Code. To access our service, parties in dispute …

Media Centre item
Media Releases
ASBFEO Live

Apply for the new .au direct domain

From 24 March 2022, anyone with a local connection to Australia (including businesses, associations and individuals) will be able to register a new category of domain name. These shorter simpler domain names will end in .au rather than .com.au, .…

… your .au domain name in an attempt to impersonate your business. For example, if you have currently registered … activities. How to protect yourself To help protect your business from opportunistic cybercriminals, the Australian … their .au equivalents before 20 September 2022. If a business does not reserve their .au equivalent direct domain …

Media Centre item
News
ASBFEO Live

Franchise Disclosure Registry to help restore confidence in sector

The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) Bruce Billson has welcomed plans to establish a new mandatory Franchise Disclosure Registry, saying it will provide prospective franchisees with vital information needed prior to…

… restore confidence in sector 13 May 2021 The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) Bruce … from franchisees seeking information regarding disputes under Franchising Code of Conduct. “This demonstrates just …

Media Centre item
Media Releases
ASBFEO Live

Family-owned chocolate business makes this Easter egg-cellent

It takes quite the chocolatier to create all the magic of Easter – without the bunny.

But that’s what Stuart and his team at Enigma Fine Chocolates have achieved, as customers – eager to indulge in handmade artisan truffles – stream through the…

… Family-owned chocolate business makes this Easter egg-cellent 14 April 2022 It takes … with his wife in 2015 as a side hustle run out of a small studio next to their home, has now grown to a … a string of awards including 2017 Champion Australian Small Producer and 2018 Best Chocolate – Best in Class. “We …

Media Centre item
Case study
ASBFEO Live

Payment Times Reporting Scheme

Bruce Billson, the Australian Small Business and Family Enterprise Ombudsman sat down with Nick Fox, Deloitte’s Payment Times Reporting Lead to discuss the recent release of the first Payment Times Reporting Register.

Below is a summary of the…

… Scheme 10 March 2022 Bruce Billson, the Australian Small Business and Family Enterprise Ombudsman sat down with Nick … by the Register to help reduce the time it takes to pay small business suppliers Some large businesses have indicated …

Media Centre item
News
ASBFEO Live

Small Business Natural Disaster Preparedness and Resilience survey

Do you have a natural disaster preparedness or resilience story you want to share, or an idea that will assist the small business community?

ASBFEO is inviting small businesses across Australia who have been impacted by natural disaster to…

… Small Business Natural Disaster Preparedness and Resilience survey … story you want to share, or an idea that will assist the small business community? ASBFEO is inviting small businesses …

Media Centre item
News
ASBFEO Live

Ombudsman welcomes proposed franchising reforms, hefty fines

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed the government’s proposed reforms to the Franchising Code of Conduct, including changes specific to the automotive industry.

Under the proposed amendments…

… reforms, hefty fines 12 March 2021 The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has … including changes specific to the automotive industry. Under the proposed amendments to franchising laws, big …

Media Centre item
Media Releases
ASBFEO Live

Franchising Code reforms help level playing field for franchisees

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says the significant reforms to the Franchising Code of Conduct announced by the Australian Government today will help level the playing field across the franchising sector.…

… playing field for franchisees 01 June 2021 The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says … from franchisees seeking information regarding disputes under the Franchising Code of Conduct. “This demonstrates …

Media Centre item
Media Releases
ASBFEO Live

Labor’s Startup Year pitch aims to support innovative entrepreneurs

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says the Startup Year initiative proposed in Labor’s budget reply could contribute to Australia having a world-class ecosystem for entrepreneurship.

Labor Leader…

… innovative entrepreneurs 14 May 2021 The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says … commercialise their ideas and university research. Under the proposal, students would have access to loans of up …

Media Centre item
Media Releases
ASBFEO Live

Small businesses must move quickly to protect their domain

Originally published in The Advertiser

… Small businesses must move quickly to protect their domain 06 … The Advertiser … Originally published in The Advertiser … Small businesses must move quickly to protect their domain …

Media Centre item
News
ASBFEO Live

Mutual Recognition Scheme slashes red tape for tradies and professionals

In a move that has been welcomed by the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, South Australia and Victoria will be the first states to implement the Automatic Mutual Recognition Scheme. The scheme removes the…

… 2022 In a move that has been welcomed by the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, …   … In a move that has been welcomed by the Australian Small Business and Family Enterprise Ombudsman, Bruce …

Media Centre item
News
ASBFEO Live

Cyber crims' web hunt: Businesses warned to protect online identity

Originally published in The Advertiser

Originally published in The Advertiser

Media Centre item
News
ASBFEO Live

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We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

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