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    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

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    The ASBFEO understand the challenges facing small businesses and family enterprises. 

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Content type

  • Media Centre item (285)

Media Section

  • Disputes & Assistance (3)
  • Policy & Advocacy (2)
  • Resources & Tools Centre (1)
  • (-) Media Centre (285)

Media Source

  • ASBFEO Live (285)

Success story type

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Matt Bamford

ABC Radio PM Program

Subject: internet domain name changes

Presenter

Domain names are the Internet's version of a home address, directing users to a website's front…

… Australian Small Business and Family Enterprise Ombudsman Bruce Billson … with sites getting access to new shortened domain names. Small businesses are being warned to secure theirs or risk …

Media Centre item
Transcript
ASBFEO Live

Future of cash

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Nadia Mitsopoulos.

ABC Radio Perth

Subject: Future of cash

 …

… Future of cash 18 November 2024 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson … Mitsopoulos Well I want to go to Bruce Billson, who's the Small Business Ombudsman. Bruce, good morning, and thank you …

Media Centre item
Transcript
ASBFEO Live

Ombudsman, Australia Post work towards perishable goods solution

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson met with Australia Post today in a collaborative effort to resolve issues with delivery of perishable goods to support small business food producers.

Mr Billson…

… perishable goods solution 27 April 2021 The Australian Small Business and Family Enterprise Ombudsman Bruce Billson met … issues with delivery of perishable goods to support small business food producers. Mr Billson described the first …

Media Centre item
Media Releases
ASBFEO Live

Ombudsman welcomes Commonwealth Bank announcement on least cost routing

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson today welcomed the announcement by the Commonwealth Bank that it will automatically lower costs incurred by small businesses and family enterprises with a turnover of less than…

… on least cost routing 23 September 2021 The Australian Small Business and Family Enterprise Ombudsman Bruce Billson today … Bank that it will automatically lower costs incurred by small businesses and family enterprises with a turnover of …

Media Centre item
Media Releases
ASBFEO Live

Uncaring banks drop a deposit on regional clients

Originally published in The Daily Telegraph

By Bruce Billson.

Banking is an essential service with a privileged position in the economy, and our small, family and farming businesses depend on having a close and reliable…

… service with a privileged position in the economy, and our small, family and farming businesses depend on having a close … the past two years, according to APRA. Some 30 per cent of small businesses are based in regional Australia and when the … bankers, who may not understand the regional small business customers’ investment potential, operational …

Media Centre item
Op-ed
ASBFEO Live

Ombudsman welcomes designated-complaints legislation

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has welcomed the introduction of legislation into Federal Parliament that will create a “designated-complaints” mechanism to fast-track serious disputes for small businesses…

… legislation 15 February 2024 The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has … from informal referrals by organisations such as ASBFEO. “Under our legislation we can make referrals to appropriate …

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: payment surcharges and need for least-cost routing to cut payment fees

 16 October 2024

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with David Penberthy and Will Goodings.

Radio 5AA, Adelaide

…

… 16 October 2024   16 October 2024 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson … affect. Consumers, 99 per cent of our listeners, but also small businesses. And immediately, yesterday, during our …

Media Centre item
Transcript
ASBFEO Live

Ombudsman welcomes Franchising Code of Conduct Review

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has warmly welcomed the release of the review of the Franchising Code of Conduct by Dr Michael Schaper.

The Ombudsman performs a range of functions under the Franchise…

… Code of Conduct Review 08 February 2024 The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has … Schaper. The Ombudsman performs a range of functions under the Franchise Code to support informed decision making, …

Media Centre item
Media Releases
ASBFEO Live

Hands-on ombudsman tackles digital divide for business

Originally published by The Canberra Times.

WHEN Paul, the proprietor of Zenbar Massage, was setting up his remedial massage business in Dickson last year, one of his early priorities was to promote his service.

After researching…

… Hands-on ombudsman tackles digital divide for business 01 August 2023 Originally published by The Canberra … six months of frustration, he took his complaint to the Small Business and Family Enterprise Ombudsman. The Ombudsman … difference, he told The Canberra Times . "It is hard as a small business to constantly try to phone and email people …

Media Centre item
Op-ed
ASBFEO Live

The future is digital for regional businesses with improved internet

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says small businesses in regional and remote areas of Australia now have more reasons to digitise, with NBN Co announcing expanded coverage and lower wholesale prices.

…

… with improved internet 26 March 2021 The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says small businesses in regional and remote areas of Australia …

Media Centre item
Media Releases
ASBFEO Live

Welcome win for government procurement contracts

Changes to Commonwealth procurement rules that take effect today will create more opportunities for small business to win government contracts, says the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson.

“There is no…

… that take effect today will create more opportunities for small business to win government contracts, says the Australian Small Business and Family Enterprise Ombudsman, Bruce …

Media Centre item
Media Releases
ASBFEO Live

Celebrate family businesses this National Family Business Day

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson is encouraging Australians to celebrate and support family businesses on National Family Business Day.

Speaking in a video marking the day, Mr Billson says family…

… Celebrate family businesses this National Family Business Day 17 September 2021 The Australian Small Business and Family Enterprise Ombudsman Bruce Billson … National Family Business Day video here . … The Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Media Releases
ASBFEO Live

3G shutdown to affect small, family and farming businesses

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

Subject: 3G shutdown to affect small, family and farming businesses

Leon Delaney

…

… 3G shutdown to affect small, family and farming businesses 19 August 2024 Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

Small Business and Family Enterprise Ombudsman backs tax report

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has strongly backed a call from the Inspector-General of Taxation for the Australian Taxation Office to more consistently and transparently…

… Small Business and Family Enterprise Ombudsman backs tax report 14 October 2021 The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has …

Media Centre item
Media Releases
ASBFEO Live

ONE WEEK LEFT TO SECURE YOUR DIGITAL IDENTITY – DON’T GET CAUGHT SHORT

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has warned small businesses there’s only one week left to take action to avoid their internet identity being sold to someone else.

“It is critical to act now to make…

… – DON’T GET CAUGHT SHORT 13 September 2022 The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has warned small businesses there’s only one week left to take action to …

Media Centre item
Media Releases
ASBFEO Live

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Oliver Peterson

Radio 6PR Perth

Subject: internet domain name changes

Oliver Peterson

You’re being warned if you're a small business owner and for that matter, if you go to a website,…

… Australian Small Business and Family Enterprise Ombudsman Bruce Billson … changes Oliver Peterson You’re being warned if you're a small business owner and for that matter, if you go to a website, …

Media Centre item
Transcript
ASBFEO Live

3G switch-off warning for small business

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Becc Chave.

ABC Radio SA South East

Subject: 3G switch-off warning for small business

Becc Chave

Australia's 3G…

… 3G switch-off warning for small business 31 May 2024 Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Stephen Cenatiempo

Stephen Cenatiempo There are some changes coming to the way business domain names will operate in Australia. My understanding is that soon you'll be able to, if you have a website that's .com.au or .net.au you'll be able to just drop…

… Australian Small Business and Family Enterprise Ombudsman Bruce Billson … what all that means, but Bruce Billson is the Australian Small Business and Family Enterprise Ombudsman, and he joins …

Media Centre item
Transcript
ASBFEO Live

Don't be a 3G switch-off casualty

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Dusty Fitzpatrick.

2BS Bathurst

Subject: Don’t be a 3G switch-off casualty

Dusty Fitzpatrick

The Australian Small…

… Don't be a 3G switch-off casualty 31 May 2024 Australian Small Business and Family Enterprise Ombudsman Bruce Billson … a 3G switch-off casualty Dusty Fitzpatrick The Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

OMBUDSMAN WELCOMES FRANCHISING REVIEW AND APPOINTMENT OF REVIEWER

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has welcomed the Australian Government’s announcement of a review of the effectiveness of the regulatory framework that underpins the positive commercial…

… AND APPOINTMENT OF REVIEWER 15 August 2023 The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has … importance of accessible and effective dispute resolution under the Franchising Code, with approximately 15% of all …

Media Centre item
Media Releases
ASBFEO Live

Don't overlook July 1 changes

An increase in the national wage and higher superannuation payments are among a raft of changes starting on July 1 that small and family businesses must be aware of, says Bruce Billson, the Australian Small Business and Family Enterprise Ombudsman.…

… are among a raft of changes starting on July 1 that small and family businesses must be aware of, says Bruce Billson, the Australian Small Business and Family Enterprise Ombudsman. “With so many … will still be required to pay tax at other taxing points under a tax-deferred scheme, and this will need to be …

Media Centre item
Media Releases
ASBFEO Live

Ombudsman congratulates enterprising Western Sydney Women

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has congratulated the winners of the Western Sydney Women Awards, many of whom are outstanding small and family business owners.

The awards, held virtually last night,…

… Western Sydney Women 17 November 2021 The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has … Western Sydney Women Awards, many of whom are outstanding small and family business owners. The awards, held virtually …

Media Centre item
Media Releases
ASBFEO Live

3G switch-off warning for small, family and farming businesses

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Oliver Peterson.

Radio 6PR Perth

Subject: 3G switch-off warning for small, family and farming businesses

Oliver Peterson…

… 3G switch-off warning for small, family and farming businesses 24 July 2024 Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

Ombudsman to monitor impact of Woolworths food distribution move

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says his office will closely monitor Woolworths’ planned acquisition of a controlling stake in PFD Food services (PFD), in regards to the impact it has on small businesses in…

… food distribution move 10 June 2021 The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says … Food services (PFD), in regards to the impact it has on small businesses in the sector. Following the Australian …

Media Centre item
Media Releases
ASBFEO Live

Ombudsman launches Review of Discretionary Mutual Fund proposal

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has today launched a Review of the Discretionary Mutual Fund proposed for small businesses in the amusement, leisure and recreation sector unable to secure essential insurance…

… Mutual Fund proposal 04 June 2021 The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has … a Review of the Discretionary Mutual Fund proposed for small businesses in the amusement, leisure and recreation …

Media Centre item
Media Releases
ASBFEO Live

30% tax offset a game-changer for Australian industry: Ombudsman

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed the Australian Government’s $1.2 billion investment in the nation’s digital future, including the 30% tax offset for the video game industry.

Mr Billson…

… Australian industry: Ombudsman 06 May 2021 The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has … the investment will encourage greater digital adoption by small and family businesses, to ensure they are globally …

Media Centre item
Media Releases
ASBFEO Live

The big shutdown is coming, be ready

Published in The Daily Telegraph and the Courier-Mail.

By Bruce Billson 

Next Monday (October 28) is D-Day for the 3G network as it will be shut down, but I'm worried it could also put many small, family and farming businesses out of…

… will be shut down, but I'm worried it could also put many small, family and farming businesses out of business because they don't think it will affect them. Many … way it allows us to get on with business. I fear many small, family and farming businesses are unaware of the …

Media Centre item
Op-ed
ASBFEO Live

Ombudsman’s final report finds ‘Show Must Go On’ despite insurance crisis

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has today released the final report into the insurance crisis facing Australia’s amusement, leisure, and recreation sector, declaring “the show must go on”.

The…

… despite insurance crisis 06 December 2021 The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has … or organisations that have a similar risk profile.  Under a DMF, members who meet requirements would have access …

Media Centre item
Media Releases
ASBFEO Live

Ombudsman supports outstanding Western Sydney Women

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson is proud to support this year’s Outstanding Western Sydney Women Awards to be hosted on 16 November 2021, with a stellar line-up of finalists announced.

“I’m…

… Western Sydney Women 15 November 2021 The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson is … and provide a network of support for each other. “Our Small Business Counts  report shows more than 35% of …

Media Centre item
Media Releases
ASBFEO Live

Own your domain … or else

Opinion piece published in the Herald Sun, 25 August 2022.

… to imagine just how devastating it would be for a small business to discover someone else has been allowed to buy... …

Media Centre item
News
ASBFEO Live

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We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

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