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    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

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The November 2025 Small Business Pulse is now available

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Content type

  • Media Centre item (203)

Media Section

  • Policy & Advocacy (2)
  • Disputes & Assistance (1)
  • Resources & Tools Centre (1)
  • (-) Media Centre (203)

Future of cash

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Nadia Mitsopoulos.

ABC Radio Perth

Subject: Future of cash

 …

… Future of cash 18 November 2024 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson … Mitsopoulos Well I want to go to Bruce Billson, who's the Small Business Ombudsman. Bruce, good morning, and thank you … TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

Uncaring banks drop a deposit on regional clients

Originally published in The Daily Telegraph

By Bruce Billson.

Banking is an essential service with a privileged position in the economy, and our small, family and farming businesses depend on having a close and reliable…

… service with a privileged position in the economy, and our small, family and farming businesses depend on having a close … the past two years, according to APRA. Some 30 per cent of small businesses are based in regional Australia and when the … bankers, who may not understand the regional small business customers’ investment potential, operational …

Media Centre item
Op-ed
ASBFEO Live

Ombudsman welcomes designated-complaints legislation

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has welcomed the introduction of legislation into Federal Parliament that will create a “designated-complaints” mechanism to fast-track serious disputes for small businesses…

… legislation 15 February 2024 The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has … from informal referrals by organisations such as ASBFEO. “Under our legislation we can make referrals to appropriate … The Australian Small Business and Family Enterprise Ombudsman, Bruce …

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: payment surcharges and need for least-cost routing to cut payment fees

 16 October 2024

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with David Penberthy and Will Goodings.

Radio 5AA, Adelaide

…

… 16 October 2024   16 October 2024 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson … affect. Consumers, 99 per cent of our listeners, but also small businesses. And immediately, yesterday, during our …   16 October 2024 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

Ombudsman welcomes Franchising Code of Conduct Review

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has warmly welcomed the release of the review of the Franchising Code of Conduct by Dr Michael Schaper.

The Ombudsman performs a range of functions under the Franchise…

… Code of Conduct Review 08 February 2024 The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has … Schaper. The Ombudsman performs a range of functions under the Franchise Code to support informed decision making, … The Australian Small Business and Family Enterprise Ombudsman, Bruce …

Media Centre item
Media Releases
ASBFEO Live

Hands-on ombudsman tackles digital divide for business

Originally published by The Canberra Times.

WHEN Paul, the proprietor of Zenbar Massage, was setting up his remedial massage business in Dickson last year, one of his early priorities was to promote his service.

After researching…

… Hands-on ombudsman tackles digital divide for business 01 August 2023 Originally published by The Canberra … six months of frustration, he took his complaint to the Small Business and Family Enterprise Ombudsman. The Ombudsman … difference, he told The Canberra Times . "It is hard as a small business to constantly try to phone and email people …

Media Centre item
Op-ed
ASBFEO Live

3G shutdown to affect small, family and farming businesses

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

Subject: 3G shutdown to affect small, family and farming businesses

Leon Delaney

…

… 3G shutdown to affect small, family and farming businesses 19 August 2024 Australian Small Business and Family Enterprise Ombudsman Bruce Billson … Australian Small Business and Family Enterprise Ombudsman Bruce Billson … Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Oliver Peterson

Radio 6PR Perth

Subject: internet domain name changes

Oliver Peterson

You’re being warned if you're a small business owner and for that matter, if you go to a website,…

… Australian Small Business and Family Enterprise Ombudsman Bruce Billson … changes Oliver Peterson You’re being warned if you're a small business owner and for that matter, if you go to a website, … changes Oliver Peterson You’re being warned if you're a small business owner and for that matter, if you go to a …

Media Centre item
Transcript
ASBFEO Live

3G switch-off warning for small business

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Becc Chave.

ABC Radio SA South East

Subject: 3G switch-off warning for small business

Becc Chave

Australia's 3G…

… 3G switch-off warning for small business 31 May 2024 Australian Small Business and Family Enterprise Ombudsman Bruce Billson … Australian Small Business and Family Enterprise Ombudsman Bruce Billson … Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

Don't be a 3G switch-off casualty

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Dusty Fitzpatrick.

2BS Bathurst

Subject: Don’t be a 3G switch-off casualty

Dusty Fitzpatrick

The Australian Small…

… Don't be a 3G switch-off casualty 31 May 2024 Australian Small Business and Family Enterprise Ombudsman Bruce Billson … a 3G switch-off casualty Dusty Fitzpatrick The Australian Small Business and Family Enterprise Ombudsman Bruce Billson … Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

OMBUDSMAN WELCOMES FRANCHISING REVIEW AND APPOINTMENT OF REVIEWER

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has welcomed the Australian Government’s announcement of a review of the effectiveness of the regulatory framework that underpins the positive commercial…

… AND APPOINTMENT OF REVIEWER 15 August 2023 The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has … importance of accessible and effective dispute resolution under the Franchising Code, with approximately 15% of all … The Australian Small Business and Family Enterprise Ombudsman, …

Media Centre item
Media Releases
ASBFEO Live

3G switch-off warning for small, family and farming businesses

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Oliver Peterson.

Radio 6PR Perth

Subject: 3G switch-off warning for small, family and farming businesses

Oliver Peterson…

… 3G switch-off warning for small, family and farming businesses 24 July 2024 Australian Small Business and Family Enterprise Ombudsman Bruce Billson … Australian Small Business and Family Enterprise Ombudsman Bruce Billson … Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

The big shutdown is coming, be ready

Published in The Daily Telegraph and the Courier-Mail.

By Bruce Billson 

Next Monday (October 28) is D-Day for the 3G network as it will be shut down, but I'm worried it could also put many small, family and farming businesses out of…

… will be shut down, but I'm worried it could also put many small, family and farming businesses out of business because they don't think it will affect them. Many … way it allows us to get on with business. I fear many small, family and farming businesses are unaware of the …

Media Centre item
Op-ed
ASBFEO Live

Own your domain … or else

Opinion piece published in the Herald Sun, 25 August 2022.

… to imagine just how devastating it would be for a small business to discover someone else has been allowed to buy... …

Media Centre item
News
ASBFEO Live

Don’t let complacency catch you out in coming 3G shut-off

By Bruce Billson.

Originally published in the West Australian.

Small, family and farming businesses should take urgent action to make sure they are not caught out by the 3G switch-off coming in October.

This change is about far more…

… Billson. Originally published in the West Australian. Small, family and farming businesses should take urgent … every day that’s actually enabled by 3G, and I fear many small businesses are unaware of the scope of this event and the possible business-harming disconnection and technology dysfunction …

Media Centre item
Op-ed
ASBFEO Live

Shorter domain names available for small business

Australian small businesses can now register a domain name of .au, allowing the .com, .net or .org to be dropped from your internet address (this means shoes.com.au can become shoes.au). These shorter Australian domain names are currently reserved for…

… Shorter domain names available for small business 09 June 2022 Australian small businesses can now register a domain name of .au, … Australian small businesses can now register a domain name of .au, … to help you understand how this change could impact your business. Any domain names not registered by 20 September …

Media Centre item
News
ASBFEO Live

ACCC Supermarket Inquiry highlights need for continuing vigilance to support fairness

The Australian Competition and Consumer Commission’s (ACCC) Supermarket Inquiry report confirms that the supermarket sector is highly concentrated and unduly challenging for small business suppliers, says the Australian Small Business and Family…

… sector is highly concentrated and unduly challenging for small business suppliers, says the Australian Small Business and … is also pleased to help arrange mediation and arbitration under the new Code. To access our service, parties in dispute … sector is highly concentrated and unduly challenging for small business suppliers, says the Australian Small Business …

Media Centre item
Media Releases
ASBFEO Live

Family-owned chocolate business makes this Easter egg-cellent

It takes quite the chocolatier to create all the magic of Easter – without the bunny.

But that’s what Stuart and his team at Enigma Fine Chocolates have achieved, as customers – eager to indulge in handmade artisan truffles – stream through the…

… Family-owned chocolate business makes this Easter egg-cellent 14 April 2022 It takes … with his wife in 2015 as a side hustle run out of a small studio next to their home, has now grown to a … a string of awards including 2017 Champion Australian Small Producer and 2018 Best Chocolate – Best in Class. “We …

Media Centre item
Case study
ASBFEO Live

Small Business Natural Disaster Preparedness and Resilience survey

Do you have a natural disaster preparedness or resilience story you want to share, or an idea that will assist the small business community?

ASBFEO is inviting small businesses across Australia who have been impacted by natural disaster to…

… Small Business Natural Disaster Preparedness and Resilience survey … story you want to share, or an idea that will assist the small business community? ASBFEO is inviting small businesses … story you want to share, or an idea that will assist the small business community? ASBFEO is inviting small businesses …

Media Centre item
News
ASBFEO Live

Payment Times Reporting Scheme

Bruce Billson, the Australian Small Business and Family Enterprise Ombudsman sat down with Nick Fox, Deloitte’s Payment Times Reporting Lead to discuss the recent release of the first Payment Times Reporting Register.

Below is a summary of the…

… Scheme 10 March 2022 Bruce Billson, the Australian Small Business and Family Enterprise Ombudsman sat down with Nick … by the Register to help reduce the time it takes to pay small business suppliers Some large businesses have indicated … Bruce Billson, the Australian Small Business and Family Enterprise Ombudsman sat down with …

Media Centre item
News
ASBFEO Live

Mutual Recognition Scheme slashes red tape for tradies and professionals

In a move that has been welcomed by the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, South Australia and Victoria will be the first states to implement the Automatic Mutual Recognition Scheme. The scheme removes the…

… 2022 In a move that has been welcomed by the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, … scheme in July 2022. Read the full article from Kochies Business Builders.    … In a move that has been welcomed by the Australian Small Business and Family Enterprise Ombudsman, Bruce …

Media Centre item
News
ASBFEO Live

Small businesses must move quickly to protect their domain

Originally published in The Advertiser

… Small businesses must move quickly to protect their domain 06 … Small businesses must move quickly to protect their domain …

Media Centre item
News
ASBFEO Live

Cyber crims' web hunt: Businesses warned to protect online identity

Originally published in The Advertiser

Originally published in The Advertiser

Media Centre item
News
ASBFEO Live

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