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The November 2025 Small Business Pulse is now available

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  • Media Centre item (203)

Media Section

  • Policy & Advocacy (2)
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  • (-) Media Centre (203)

SMALL BUSINESS OMBUDSMAN WELCOMES BANKING INDUSTRY PLEDGE TO FIGHT SCAMS

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has welcomed the significant commitment announced today by the banking industry to better support small businesses to combat scams.

Mr Billson said a $100 million…

… SMALL BUSINESS OMBUDSMAN WELCOMES BANKING INDUSTRY PLEDGE TO FIGHT SCAMS 24 November 2023 The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has … The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has … SMALL BUSINESS OMBUDSMAN WELCOMES BANKING INDUSTRY PLEDGE TO …

Media Centre item
Media Releases
ASBFEO Live

Government should show small businesses respect

Originally published in the Canberra Times.

Australia's small businesses have been treated in a very shabby way by squabbling in our Federal Parliament.And our Parliament is a repeat offender.

Repeatedly we hear it said that small business…

… Government should show small businesses respect 10 June 2024 Originally published in the Canberra Times. Australia's small businesses have been treated in a very shabby way by … a repeat offender. Repeatedly we hear it said that small business is the engine room of the economy yet that engine is …

Media Centre item
Op-ed
ASBFEO Live

Ombudsman’s guide for small business - using social media securely

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Laura Tchilinguirian.

ABC News Radio

Subject: Ombudsman’s guide for small business - using social media securely

Laura…

… Ombudsman’s guide for small business - using social media securely 28 May 2024 Australian Small Business and Family Enterprise Ombudsman Bruce Billson … Australian Small Business and Family Enterprise Ombudsman Bruce Billson … Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

Small business disaster preparedness

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

2CC Radio Canberra

Subject: Small business disaster preparedness.…

… Small business disaster preparedness 09 December 2024 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson … TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson … Small business disaster preparedness …

Media Centre item
Transcript
ASBFEO Live

Building resilience is the key for small businesses

Originally published in The Daily Telegraph

By Bruce Billson.

When a bushfire, storm, flood or other natural disaster strikes, small business owners are often the first to volunteer to fight fires, lay sandbags, assist with…

… Building resilience is the key for small businesses 03 January 2024 Originally published in The … bushfire, storm, flood or other natural disaster strikes, small business owners are often the first to volunteer to fight … bushfire, storm, flood or other natural disaster strikes, small business owners are often the first to volunteer to …

Media Centre item
Op-ed
ASBFEO Live

TRANSCRIPT: Small Business Cyber Security

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Oly Peterson.

6PR Perth

20 November 2023

 

…

… TRANSCRIPT: Small Business Cyber Security 20 November 2023 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson … TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson … TRANSCRIPT: Small Business Cyber Security …

Media Centre item
Transcript
ASBFEO Live

SOME IMPORTANT END OF FINANCIAL YEAR CHANGES FOR SMALL BUSINESS

New instant asset write-off thresholds, updated tax rules, increased superannuation payments and a rise in the minimum wage are among changes coming into effect on 1 July, says Bruce Billson, the Australian Small Business and Family Enterprise…

… SOME IMPORTANT END OF FINANCIAL YEAR CHANGES FOR SMALL BUSINESS 28 June 2023 New instant asset write-off thresholds, … cooktops, and installing batteries and heat pumps. Under the scheme, which is pending passage through … into effect on 1 July, says Bruce Billson, the Australian Small Business and Family Enterprise Ombudsman. “It is …

Media Centre item
Media Releases
ASBFEO Live

OP-ED: Big tech is failing the little guys

Bruce Billson 

 

Published in the Bendigo Advertiser and ACM Network

14 October, 2024

BIG tech digital platform providers need to urgently lift their game and provide clear, appropriate and easily…

… provide clear, appropriate and easily accessible help for small business - with a real person they can talk to. Whether it is … or any of the many other digital platform providers, small and family businesses are getting a raw deal when they … provide clear, appropriate and easily accessible help for small business - with a real person they can talk to. Whether …

Media Centre item
Op-ed
ASBFEO Live

Excessive insurance premiums are killing small businesses

Originally published in the Canberra Times.

Finding adequate insurance cover at commercially viable terms is fast becoming a wicked challenge for small and family businesses.

There have been countless examples of small businesses closing…

… Excessive insurance premiums are killing small businesses 04 March 2024 Originally published in the … viable terms is fast becoming a wicked challenge for small and family businesses. There have been countless … it' insurance products that in some case undermine the business's ability to operate with any hope of being viable. …

Media Centre item
Op-ed
ASBFEO Live

New low-cost support to help small and family businesses resolve disputes

The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) has welcomed the expansion of subsidised legal advice for eligible small and family businesses to support more effective engagement in dispute resolution processes.

The…

… New low-cost support to help small and family businesses resolve disputes 03 March 2025 The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) has … The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) has … New low-cost support to help small and family businesses resolve disputes …

Media Centre item
Media Releases
ASBFEO Live

Paying on time tricky business (Op-ed)

By Bruce Billson

Originally published in the Herald Sun.

At a time when small and family businesses face headwinds, it’s not too much to ask that their big business customers play their parts by paying their invoices in a more…

… Paying on time tricky business (Op-ed) 14 February 2023 By Bruce Billson Originally published in the Herald Sun. At a time when small and family businesses face headwinds, it’s not too much … reveal only three out of 10 big businesses pay their small business customers within 30 days, while almost a …

Media Centre item
Op-ed
ASBFEO Live

TRANSCRIPT: Small business insurance crisis

 Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

 

Leon Delaney

The Australian Small…

… TRANSCRIPT: Small business insurance crisis 04 March 2024   Australian Small Business and Family Enterprise Ombudsman Bruce Billson … that may choose, in some cases courageously choose, to under-insured and perhaps worryingly not insure at all …   Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

Insolvency figures, small business pulse, ASBFEO assistance

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Nick Rheinberger.

ABC Radio…

… Insolvency figures, small business pulse, ASBFEO assistance 19 June 2025 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson … TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson … Insolvency figures, small business pulse, ASBFEO assistance …

Media Centre item
Transcript
ASBFEO Live

Australia wants to lift productivity? Here are some practical initiatives

Originally published in The Canberra Times

By Bruce Billson

The first half of this year has been characterised as a test of endurance for many small businesses, but I'm encouraged by the enduring optimism and the promise of improvement.…

… has been characterised as a test of endurance for many small businesses, but I'm encouraged by the enduring optimism … foundation is essential. Courageous and committed small business owners have been contending with a prolonged … employees and employers alike. But if small businesses go under, that's devastating for the owner. It's livelihoods …

Media Centre item
Op-ed
ASBFEO Live

SMALL BUSINESS OWNERS GETTING OLDER

Australia’s small business owners are rapidly getting older as the proportion of younger entrepreneurs shrinks, according to research from the Australian Small Business and Family Enterprise Ombudsman.

Ombudsman Bruce Billson said the most…

… SMALL BUSINESS OWNERS GETTING OLDER 23 August 2023 Australia’s small business owners are rapidly getting older as the … with only 8 per cent of small business owners aged under 30. It is half the peak for this age group of 17 per … Australia’s small business owners are rapidly getting older as the …

Media Centre item
Media Releases
ASBFEO Live

DON’T BE DUPED BY SCAM OPERATORS

Small business owners are being urged by the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, to be on high alert to the rising number of criminals who may try to impersonate their business or a government agency such as the…

… DON’T BE DUPED BY SCAM OPERATORS 27 November 2023 Small business owners are being urged by the Australian Small Business and Family Enterprise Ombudsman, Bruce … Small business owners are being urged by the Australian Small …

Media Centre item
Media Releases
ASBFEO Live

MEDIA RELEASE: Australian small business selling online warned to be aware of US copyright laws

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has released a guide to raise awareness among small businesses selling online about United States’ copyright laws that can shut down their access to customers without warning…

… MEDIA RELEASE: Australian small business selling online warned to be aware of US copyright … livelihoods damaged by unfounded allegations being made under these laws and then have their products taken down … The Australian Small Business and Family Enterprise Ombudsman, Bruce …

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Small business problems with digital platforms; being locked out of social media accounts; fake reviews

 

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Casey Briggs.

ABC TV News Channel

Subjects: Small business problems…

… TRANSCRIPT: Small business problems with digital platforms; being locked out of … accounts; fake reviews   Casey Briggs Tech giant Meta is under pressure after a dramatic rise in people having their …   TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Supermarket inquiry, Federal Circuit Court Small Business and Codes List

 TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Ross Greenwood.

Business Now, Sky News

Subject: Supermarket inquiry, Federal…

… TRANSCRIPT: Supermarket inquiry, Federal Circuit Court Small Business and Codes List 16 April 2024  TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson …  TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

VITAL SMALL BUSINESS PROTECTIONS SAVED IN NEW BANKING CODE OF PRACTICE

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, says he welcomes the regulator’s decision to retain and enhance vital protections for small businesses in the new Banking Code of Practice. 

“A push by the banks…

… VITAL SMALL BUSINESS PROTECTIONS SAVED IN NEW BANKING CODE OF PRACTICE 09 July 2024 The Australian Small Business and Family Enterprise Ombudsman, Bruce … things necessary to ensure that banking services provided under the code are provided efficiently, honestly and fairly. …

Media Centre item
Media Releases
ASBFEO Live

Celebrating Australia's great family businesses

This week we celebrate National Family Business Day - on Thursday, September 19.

It's a great moment to reflect on the crucial role family-owned businesses play in the economy and throughout our communities.

Think about the many farming,…

… 16 September 2024 This week we celebrate National Family Business Day - on Thursday, September 19. It's a great moment … and wife. It's a big responsibility owning and running a small business and that is magnified when it is a family … for the next generation? The implications of the ageing small business community are in many cases amplified when it …

Media Centre item
Op-ed
ASBFEO Live

TRANSCRIPT: Merchant transaction fees (least-cost routing); regional bank branch closures

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Eddie Williams.

ABC Radio South East NSW

Subjects: Merchant transaction fees (least-cost…

… bank branch closures 19 March 2024 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson … something called the Payment Systems Board, which sits under the Reserve Bank. They've got some capacity to … TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

ASBFEO Pulse

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

2CC Canberra…

… ASBFEO Pulse 16 September 2025 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson … I know you're wondering what that is, right? Australian Small Business and Family Enterprise Ombudsman. It's a … TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

When the dining table becomes the board table – celebrating National Family Business Day

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, is encouraging all Australians to celebrate National Family Business Day on Thursday 19 September.

“It’s a great moment to reflect on the crucial role family-owned…

… becomes the board table – celebrating National Family Business Day 17 September 2024 The Australian Small Business and Family Enterprise Ombudsman, Bruce … wife.   “It’s a big responsibility owning and running a small business and that is magnified when it is a family …

Media Centre item
Media Releases
ASBFEO Live

This must be the last time Optus cuts off small business

Originally published in The Daily Telegraph

By Bruce Billson

The new Optus leadership needs to demonstrate it truly understands the economic pain the recent outage has inflicted on some small and family businesses.

Our…

… This must be the last time Optus cuts off small business 21 November 2023 Originally published in The Daily … the economic pain the recent outage has inflicted on some small and family businesses. Our hardworking small and family … the economic pain the recent outage has inflicted on some small and family businesses. Our hardworking small and family …

Media Centre item
Op-ed
ASBFEO Live

RIGHT-SIZED RULES BEST ‘CATCH’ TO ‘RELEASE’ SMALL BUSINESS FROM EXCESSIVE REGULATION WITH SEAFOOD LABELLING

Many Australians will enjoy Australian seafood this Easter, but it should not come at the expense of proposed new country of origin labelling rules imposing a compliance nightmare for small and family businesses.  

The Australian…

… RIGHT-SIZED RULES BEST ‘CATCH’ TO ‘RELEASE’ SMALL BUSINESS FROM EXCESSIVE REGULATION WITH SEAFOOD LABELLING 03 … but a blanket requirement is not a sensible answer.”   Under the current proposal, any seafood used in a dish will … origin labelling rules imposing a compliance nightmare for small and family businesses.   The Australian Small Business …

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Supermarket inquiry, Federal Circuit Court Small Business and Codes List

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Stephen Cenatiempo.

Radio 2CC Canberra

Subject: Supermarket inquiry, Federal…

… TRANSCRIPT: Supermarket inquiry, Federal Circuit Court Small Business and Codes List 17 April 2024 TRANSCRIPT Australian … the court system somehow?  Bruce Billson Yeah, it does. Under our Constitution, Chapter III, if there's a decision … TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Small business disputes with Big Tech digital platform providers

 15 October 2024

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Annie Guest.

ABC Radio AM Program

 

…

… TRANSCRIPT: Small business disputes with Big Tech digital platform providers 15 October 2024   15 October 2024 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson …   15 October 2024 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Small business digital marketing help

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

17 January 2024

Leon…

… TRANSCRIPT: Small business digital marketing help 17 January 2024 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson … TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson … TRANSCRIPT: Small business digital marketing help …

Media Centre item
Transcript
ASBFEO Live

Ombudsman’s guide for small business - using social media securely

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Gary Adshead.

Radio 6PR Perth

Subject: Ombudsman’s guide for small business - using social media securely

Gary Adshead…

… Ombudsman’s guide for small business - using social media securely 28 May 2024 Australian Small Business and Family Enterprise Ombudsman Bruce Billson … Australian Small Business and Family Enterprise Ombudsman Bruce Billson … Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

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We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

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