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    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

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    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

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    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Cyber security
    • Financial Wellbeing
    • Mental health
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    • How Digital Marketing Providers can impress small business clients
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  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

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    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

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Content type

  • Media Centre item (285)

Media Section

  • Disputes & Assistance (3)
  • Policy & Advocacy (2)
  • Resources & Tools Centre (1)
  • (-) Media Centre (285)

Media Source

  • ASBFEO Live (285)

Success story type

Big tech laziness is hurting small Australian businesses

Originally published in The Canberra Times.

Digital platforms have fundamentally changed the way small businesses connect and sell to their customers. Yet, when there is a problem - such as having your account shut down after being hacked -…

… Big tech laziness is hurting small Australian businesses 13 May 2024 Originally published … Digital platforms have fundamentally changed the way small businesses connect and sell to their customers. Yet, … need for them to do better by their small and family business customers. In too many cases, when there is a …

Media Centre item
Op-ed
ASBFEO Live

TRANSCRIPT: free cyber security programs to help small businesses, digital platform providers urged to do better for small business

Nicole Overall

Unsurprisingly and sadly, more and more small businesses are falling victim to ever more sophisticated cyber-attacks. So, what's to be done? Well, to explore some potential solutions, I have on the line now Bruce…

… TRANSCRIPT: free cyber security programs to help small businesses, digital platform providers urged to do better for small business 09 October 2024 Nicole Overall Unsurprisingly and … small business vulnerabilities. They're sending out emails under the name of some software security providers saying, …

Media Centre item
Transcript
ASBFEO Live

The small business insurance crisis

Originally published in Kochies Business Builder.

Many small and family businesses say their biggest and most pressing cost pressure is not wages, energy or even landlords putting up the rent; it’s insurance, writes Small…

… The small business insurance crisis 10 January 2024 Originally published in Kochies Business Builder. Many small and family businesses say their biggest and most … who – for many reasons – might choose to be uninsured or under-insured and have options about the level and nature of …

Media Centre item
Op-ed
ASBFEO Live

TRANSCRIPT: Role of ASBFEO, dispute resolutions, Tax Concierge Service

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Vivienne Ryan.

Small Business Connections TV

 

Subject: Role of ASBFEO, dispute…

… resolutions, Tax Concierge Service 23 May 2023 Australian Small Business and Family Enterprise Ombudsman Bruce Billson … are some exemptions to that, though, some exceptions. Under the Franchising Code, there's certain trigger dates and …

Media Centre item
Transcript
ASBFEO Live

MEDIA RELEASE: Surge in small business disputes with Big Tech platforms

The number of small business disputes with Big Tech platform providers is 86 per cent higher than the same time last year, according to the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson.

Mr Billson said over the past…

… MEDIA RELEASE: Surge in small business disputes with Big Tech platforms 15 October 2024 The number of small business disputes with Big Tech platform providers is …

Media Centre item
Media Releases
ASBFEO Live

Resolving small business disputes

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Raf Epstein.

ABC Radio Melbourne

Subject: Concern about small businesses being paid, resolving disputes, sleepwalking into a big corporate…

… Resolving small business disputes 03 September 2024 Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

Survey deadline extended for women business owners to be heard

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has extended the deadline for a survey of women who own and lead businesses.

“There has been a tremendous response so far - it is clear there is an appetite to engage…

… Survey deadline extended for women business owners to be heard 19 October 2021 The Australian Small Business and Family Enterprise Ombudsman, Bruce … survey can be accessed by visiting the Australian Small Business and Family Enterprise Ombudsman website or …

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Small business disaster preparedness

 TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with David Dowsett.

ABC Radio Wide Bay

Subject: Small business…

… TRANSCRIPT: Small business disaster preparedness 24 January 2024  TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

Too many small businesses are hurt by not being in the 'in-crowd'

Originally published in the Canberra Times on Monday, 27 May 2024.

Bruce Billson

Winning a government contract can be life-changing for a small business. As all businesses know, there is no substitute for good…

… Too many small businesses are hurt by not being in the 'in-crowd' 27 … Winning a government contract can be life-changing for a small business. As all businesses know, there is no substitute for …

Media Centre item
Op-ed
ASBFEO Live

TRANSCRIPT: Banking announcement to fight scams, Australian Government’s cyber support for small business

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

24 November 2023

…

… to fight scams, Australian Government’s cyber support for small business 24 November 2023 TRANSCRIPT Australian Small … Sadly, that's the business model that the scammers operate under, and it's not always certain that you'll get that …

Media Centre item
Transcript
ASBFEO Live

HELP FOR SMALL BUSINESS USING DIGITAL MARKETING

Digital marketing can be vital to the success of a small business yet one-in-three end up in a dispute with their provider, according to new research.

And almost 70% of small businesses last fewer than 12 months with the digital marketing…

… HELP FOR SMALL BUSINESS USING DIGITAL MARKETING 17 January 2024 Digital marketing can be vital to the success of a small business yet one-in-three end up in a dispute with their …

Media Centre item
Media Releases
ASBFEO Live

What is ASBFEO and what does it do? How small business can chase money they are owed, insolvency fears, resolving problems with digital platforms, the Personal Property Security Register

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Rick Hind.

ABC Radio Darwin

 

Subject: What is ASBFEO and what does it…

… What is ASBFEO and what does it do? How small business can chase money they are owed, insolvency fears, … Security Register 29 October 2024 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

National FBD, Tasmanian small and family businesses.

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with David Wood on Ultra 106five Hobart.

David Wood

Today is National Family Business Day, and to find out a little bit more about…

… National FBD, Tasmanian small and family businesses. 19 September 2024 Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

SMALL BUSINESS OMBUDSMAN WELCOMES BANKING INDUSTRY PLEDGE TO FIGHT SCAMS

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has welcomed the significant commitment announced today by the banking industry to better support small businesses to combat scams.

Mr Billson said a $100 million…

… SMALL BUSINESS OMBUDSMAN WELCOMES BANKING INDUSTRY PLEDGE TO FIGHT SCAMS 24 November 2023 The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has …

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Payment Times

Australian Small Business and Family Enterprise Ombudsman Bruce Billson extract of interview with Rita Panahi.

Sky News

Subject: Payment Times

Rita Panahi…

… TRANSCRIPT: Payment Times 16 February 2023 Australian Small Business and Family Enterprise Ombudsman Bruce Billson … hit sectors in the past few years has undoubtedly been small business, and with inflation and cost of living …

Media Centre item
Transcript
ASBFEO Live

Government should show small businesses respect

Originally published in the Canberra Times.

Australia's small businesses have been treated in a very shabby way by squabbling in our Federal Parliament.And our Parliament is a repeat offender.

Repeatedly we hear it said that small business…

… Government should show small businesses respect 10 June 2024 Originally published in the Canberra Times. Australia's small businesses have been treated in a very shabby way by … a repeat offender. Repeatedly we hear it said that small business is the engine room of the economy yet that engine is …

Media Centre item
Op-ed
ASBFEO Live

Everyone’s a critic, but small businesses need kindly customers

Everyone’s a critic, but small businesses need kindly customers

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson is urging people to refrain from posting negative online reviews, as short-staffed…

… Everyone’s a critic, but small businesses need kindly customers 17 January 2022 … businesses need kindly customers The Australian Small Business and Family Enterprise Ombudsman Bruce Billson is … reviewed and removed. “Small business owners are under enormous strain as they work get their businesses back …

Media Centre item
Media Releases
ASBFEO Live

Ombudsman’s guide for small business - using social media securely

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Laura Tchilinguirian.

ABC News Radio

Subject: Ombudsman’s guide for small business - using social media securely

Laura…

… Ombudsman’s guide for small business - using social media securely 28 May 2024 Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

Small business disaster preparedness

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

2CC Radio Canberra

Subject: Small business disaster preparedness.…

… Small business disaster preparedness 09 December 2024 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Insolvency

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Tom Elliott.

Radio 3AW

 

Subject: Insolvency figures, small business conditions…

… TRANSCRIPT: Insolvency 04 July 2023 Australian Small Business and Family Enterprise Ombudsman Bruce Billson … But only 8% of those Victorian small business owners are under the age of 30. So we really need to think about how do …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT : Energy costs, payment times

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Selina Green.

ABC Radio SA South East

12 December 2022

…

… payment times 12 December 2022 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson … Lots of things are impacting businesses, particularly small businesses of which we have many across the South-east, …

Media Centre item
Transcript
ASBFEO Live

New register reveals extent of late payments by big business to small

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed today’s launch of the Payment Times Reports Register, which provides transparency around big business payment times.

The new online Payment Times Reports…

… New register reveals extent of late payments by big business to small 30 November 2021 The Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Small business natural disasters preparedness and resilience

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Phil Staley. 

ABC North Queensland 

Subject: Small business natural disasters preparedness and…

… TRANSCRIPT: Small business natural disasters preparedness and resilience 16 … in a short period of time. And, you know, that's a real strain on your emotional wellbeing as well as your financial …

Media Centre item
Transcript
ASBFEO Live

Building resilience is the key for small businesses

Originally published in The Daily Telegraph

By Bruce Billson.

When a bushfire, storm, flood or other natural disaster strikes, small business owners are often the first to volunteer to fight fires, lay sandbags, assist with…

… Building resilience is the key for small businesses 03 January 2024 Originally published in The … bushfire, storm, flood or other natural disaster strikes, small business owners are often the first to volunteer to fight …

Media Centre item
Op-ed
ASBFEO Live

TRANSCRIPT: Payment Times

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Neil Mitchell.

3AW

Subject: Payment times

Neil…

… Payment Times 19 June 2023 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson … 3AW Subject: Payment times Neil Mitchell If you're a small business and you're chasing a bill for five or $10,000 …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Small Business Cyber Security

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Oly Peterson.

6PR Perth

20 November 2023

 

…

… TRANSCRIPT: Small Business Cyber Security 20 November 2023 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

Transcript: Small business natural disaster preparedness and resilience

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Ricardo Gonçalves. 

SBS On The Money

Subject: Small business natural disasters preparedness and…

… Transcript: Small business natural disaster preparedness and resilience 12 January 2023 Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

SOME IMPORTANT END OF FINANCIAL YEAR CHANGES FOR SMALL BUSINESS

New instant asset write-off thresholds, updated tax rules, increased superannuation payments and a rise in the minimum wage are among changes coming into effect on 1 July, says Bruce Billson, the Australian Small Business and Family Enterprise…

… SOME IMPORTANT END OF FINANCIAL YEAR CHANGES FOR SMALL BUSINESS 28 June 2023 New instant asset write-off thresholds, … cooktops, and installing batteries and heat pumps. Under the scheme, which is pending passage through …

Media Centre item
Media Releases
ASBFEO Live

OP-ED: Big tech is failing the little guys

Bruce Billson 

 

Published in the Bendigo Advertiser and ACM Network

14 October, 2024

BIG tech digital platform providers need to urgently lift their game and provide clear, appropriate and easily…

… provide clear, appropriate and easily accessible help for small business - with a real person they can talk to. Whether it is … or any of the many other digital platform providers, small and family businesses are getting a raw deal when they …

Media Centre item
Op-ed
ASBFEO Live

Excessive insurance premiums are killing small businesses

Originally published in the Canberra Times.

Finding adequate insurance cover at commercially viable terms is fast becoming a wicked challenge for small and family businesses.

There have been countless examples of small businesses closing…

… Excessive insurance premiums are killing small businesses 04 March 2024 Originally published in the … viable terms is fast becoming a wicked challenge for small and family businesses. There have been countless … it' insurance products that in some case undermine the business's ability to operate with any hope of being viable. …

Media Centre item
Op-ed
ASBFEO Live

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We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

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