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    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

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The November 2025 Small Business Pulse is now available

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  • Media Centre item (203)

Media Section

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  • (-) Media Centre (203)

Rising cost of small business insurance

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Eddie Williams.

ABC Radio South-East NSW

Subject: rising cost of small business insurance

Eddie Williams

Insurance…

… Rising cost of small business insurance 12 August 2024 Australian Small Business … from households, not that I would recommend people under insure or self-insure or choose other options. That's … Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

DIGITAL PLATFORM PROVIDERS NEED TO DO BETTER FOR SMALL BUSINESS

Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has called on digital platform providers to dramatically improve their dispute resolution processes for small business.

Mr Billson said there has been a noticeable…

… DIGITAL PLATFORM PROVIDERS NEED TO DO BETTER FOR SMALL BUSINESS 27 April 2023 Australian Small Business and Family Enterprise Ombudsman, Bruce … Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has … Australian Small Business and Family Enterprise Ombudsman, Bruce …

Media Centre item
Media Releases
ASBFEO Live

Small Business cranky and exasperated about delay passing legislation

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, says the small business community is exasperated by the delay in passing vital incentives to invest and create jobs that will expire on Sunday.

The Ombudsman called for…

… Small Business cranky and exasperated about delay passing legislation 26 June 2024 The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, says … The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, says … The Australian Small Business and Family Enterprise Ombudsman, Bruce …

Media Centre item
Media Releases
ASBFEO Live

Ombudsman launches Inquiry into Commonwealth Procurement

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has launched an Inquiry to examine the impact of reforms to Commonwealth procurement rules on small business.

The Inquiry was referred to the Ombudsman by the Minister…

… into Commonwealth Procurement 30 March 2023 The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has … billion in procurement contracts, of which 30.8% or just under $25 billion by value, was awarded to small and medium … The Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Media Releases
ASBFEO Live

New protections will blunt ‘too sharp by half’ conduct that harms small businesses

The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) has enthusiastically welcomed the Australian Government’s commitment to introduce protections for small and family businesses harmed by unfair business trading practices. 

…

… will blunt ‘too sharp by half’ conduct that harms small businesses 14 March 2025 The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) has … The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) has … will blunt ‘too sharp by half’ conduct that harms small businesses …

Media Centre item
Media Releases
ASBFEO Live

Small business key to lifting living standards and economic resilience

Originally posted in the Canberra Times

It is pleasing to see so much recent attention on what is needed to bolster our economic resilience and to restore living standards at a time of uncertainty and disruption. International economic…

… Small business key to lifting living standards and economic … existing and persistently strong pressures on many small and family businesses. Improving our productivity and … we have and creating more value from what we use. In a business-sense, it's being able to produce more services and …

Media Centre item
Op-ed
ASBFEO Live

3G shut-down, digital platforms, October Business Month, financial and mental health support for small businesses

 18 October 2024

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Rick Hind.

ABC Radio Darwin

 

…

… 3G shut-down, digital platforms, October Business Month, financial and mental health support for small businesses 18 October 2024   18 October 2024 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson …   18 October 2024 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

Even if these aren't new ideas, we have a chance to shift the conversation

Originally published in The Canberra Times

By Bruce Billson

The Treasurer has released the agenda for the much-vaunted three-day Economic Reform Roundtable he is hosting in just a few short days (August 19 to 21), and there is feverish…

… are most helping budget repair? What of the three in five small businesses that are not companies? You get the idea. … Cautious optimism was very much the vibe at the recent small business roundtable I attended, along with other willing … are most helping budget repair? What of the three in five small businesses that are not companies? You get the idea. …

Media Centre item
Op-ed
ASBFEO Live

OMBUDSMAN SUPPORTS ‘RIGHT-SIZED’ PRIVACY CHANGES FOR SMALL BUSINESS

The public rightly expects any personal information collected and stored by businesses - whether they are large or small - will be protected, says the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson. 

Mr. Billson…

… OMBUDSMAN SUPPORTS ‘RIGHT-SIZED’ PRIVACY CHANGES FOR SMALL BUSINESS 28 September 2023 The public rightly expects any … and stored by businesses - whether they are large or small - will be protected, says the Australian Small Business … and stored by businesses - whether they are large or small - will be protected, says the Australian Small Business …

Media Centre item
Media Releases
ASBFEO Live

Economic roundtable’s blind spot could cripple nation’s engine room

Originally published in The Daily Telegraph

By Bruce Billson

This sector makes up 98 per cent of Australian businesses, so why is it under-represented at the upcoming economic roundtable? It cannot merely be an afterthought, writes Bruce…

… up 98 per cent of Australian businesses, so why is it under-represented at the upcoming economic roundtable? It … . While I remain hopeful of a productive outcome, small and family business owners aren’t losing sleep wondering about what … . While I remain hopeful of a productive outcome, small and family business owners aren’t losing sleep …

Media Centre item
Op-ed
ASBFEO Live

Right-sized Regulation

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

…

… Regulation 29 September 2025 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson … that difficult initial startup period where they're under quite significant pressures. What's your plan? Bruce … TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

How small business can get help

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

Subject: How small business can get help, insolvency concerns, payment times, solving problems with digital…

… How small business can get help 02 September 2024 Australian Small Business and Family Enterprise Ombudsman Bruce Billson … Australian Small Business and Family Enterprise Ombudsman Bruce Billson … Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

Future Made in Australia

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Ross Greenwood.

Sky News Business Now

Subject: 14 Steps to energise enterprise, small business and Future Made in Australia

Ross…

… Future Made in Australia 08 August 2024 Australian Small Business and Family Enterprise Ombudsman Bruce Billson … business owner now is 50 years old. The number that are under 30 are 8 per cent whereas it was 17 per cent in the … Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

The business landscape has changed drastically. Remember, trust your spidey senses

Originally published in The Canberra Times

By Bruce Billson

Digital tools have transformed the economy and the ways in which we do business.

There's much to be gained for a small or family business deepening its digital engagement.…

… The business landscape has changed drastically. Remember, trust … in which we do business. There's much to be gained for a small or family business deepening its digital engagement. … lame cheque-in-the-mail excuses. AI tools are helping many small businesses streamline "admin", support compliance, …

Media Centre item
Op-ed
ASBFEO Live

Inspiring people to start their own business

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney on Radio 2CC Canberra.

Subject: Inspiring people to start their own business, creating Prime Minister’s Small Business Awards, right-…

… Inspiring people to start their own business 30 September 2024 Australian Small Business and Family Enterprise Ombudsman Bruce Billson … right. This is more than Gen Z, but when we look at the under 30 group, 8% of business owners are currently under the … Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

Right to Disconnect Law for Small Business

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Ben Fordham.

2GB Sydney

Subject: Right to Disconnect Law for Small Business…

… Right to Disconnect Law for Small Business 26 August 2025 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson … TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson … Right to Disconnect Law for Small Business …

Media Centre item
Transcript
ASBFEO Live

Women owned small business

Originally published in The Canberra Times

By Bruce Billson

More and more women are creating new businesses to find solutions to everyday problems.

About 35 per cent of small businesses are owned or led by women.

This is double…

… Women owned small business 31 March 2025 Originally published in The Canberra … find solutions to everyday problems. About 35 per cent of small businesses are owned or led by women. This is double … find solutions to everyday problems. About 35 per cent of small businesses are owned or led by women. This is double …

Media Centre item
Op-ed
ASBFEO Live

Big tech laziness is hurting small Australian businesses

Originally published in The Canberra Times.

Digital platforms have fundamentally changed the way small businesses connect and sell to their customers. Yet, when there is a problem - such as having your account shut down after being hacked -…

… Big tech laziness is hurting small Australian businesses 13 May 2024 Originally published … Digital platforms have fundamentally changed the way small businesses connect and sell to their customers. Yet, … need for them to do better by their small and family business customers. In too many cases, when there is a …

Media Centre item
Op-ed
ASBFEO Live

TRANSCRIPT: free cyber security programs to help small businesses, digital platform providers urged to do better for small business

Nicole Overall

Unsurprisingly and sadly, more and more small businesses are falling victim to ever more sophisticated cyber-attacks. So, what's to be done? Well, to explore some potential solutions, I have on the line now Bruce…

… TRANSCRIPT: free cyber security programs to help small businesses, digital platform providers urged to do better for small business 09 October 2024 Nicole Overall Unsurprisingly and … small business vulnerabilities. They're sending out emails under the name of some software security providers saying, …

Media Centre item
Transcript
ASBFEO Live

Celebrating the entrepreneurial spirit of family owned businesses on National Family Business Day, 19 September

Family owned businesses play a crucial role in the economy and our communities. Some of Australia’s most successful businesses are family businesses. They are also some of the most enduring, over generations, building a legacy in name and value to the…

… spirit of family owned businesses on National Family Business Day, 19 September 18 September 2025 Family owned … largest businesses that once started out as a family business, their business success is also part of Australia’s … well as professional services. As if owning and running a small business isn’t challenging enough, these challenges are …

Media Centre item
Media Releases
ASBFEO Live

The small business insurance crisis

Originally published in Kochies Business Builder.

Many small and family businesses say their biggest and most pressing cost pressure is not wages, energy or even landlords putting up the rent; it’s insurance, writes Small Business and…

… The small business insurance crisis 10 January 2024 Originally published in Kochies Business Builder. Many small and family businesses say their biggest and most … who – for many reasons – might choose to be uninsured or under-insured and have options about the level and nature of …

Media Centre item
Op-ed
ASBFEO Live

MEDIA RELEASE: Surge in small business disputes with Big Tech platforms

The number of small business disputes with Big Tech platform providers is 86 per cent higher than the same time last year, according to the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson.

Mr Billson said over the past…

… MEDIA RELEASE: Surge in small business disputes with Big Tech platforms 15 October 2024 The number of small business disputes with Big Tech platform providers is … The number of small business disputes with Big Tech platform providers is 86 per … MEDIA RELEASE: Surge in small business disputes with Big Tech platforms …

Media Centre item
Media Releases
ASBFEO Live

For small businesses, it’s a season to be … prepared!

Originally published in Convenience World Magazine and Business Builders

Over the past few years, Australia has endured an onslaught of natural disasters. Floods, storms, cyclones and bushfires have devastated communities, and the impact on too…

… For small businesses, it’s a season to be … prepared! 10 December … Originally published in Convenience World Magazine and Business Builders Over the past few years, Australia has … have devastated communities, and the impact on too many small and family businesses has been just as severe. These …

Media Centre item
Op-ed
ASBFEO Live

Resolving small business disputes

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Raf Epstein.

ABC Radio Melbourne

Subject: Concern about small businesses being paid, resolving disputes, sleepwalking into a big corporate…

… Resolving small business disputes 03 September 2024 Australian Small Business and Family Enterprise Ombudsman Bruce Billson … Australian Small Business and Family Enterprise Ombudsman Bruce Billson … Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Small business disaster preparedness

 TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with David Dowsett.

ABC Radio Wide Bay

Subject: Small business…

… TRANSCRIPT: Small business disaster preparedness 24 January 2024  TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson …  TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson … TRANSCRIPT: Small business disaster preparedness …

Media Centre item
Transcript
ASBFEO Live

Too many small businesses are hurt by not being in the 'in-crowd'

Originally published in the Canberra Times on Monday, 27 May 2024.

Bruce Billson

Winning a government contract can be life-changing for a small business. As all businesses know, there is no substitute for good…

… Too many small businesses are hurt by not being in the 'in-crowd' 27 … Winning a government contract can be life-changing for a small business. As all businesses know, there is no substitute for … Winning a government contract can be life-changing for a small business. As all businesses know, there is no …

Media Centre item
Op-ed
ASBFEO Live

TRANSCRIPT: Banking announcement to fight scams, Australian Government’s cyber support for small business

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

24 November 2023

…

… to fight scams, Australian Government’s cyber support for small business 24 November 2023 TRANSCRIPT Australian Small … Sadly, that's the business model that the scammers operate under, and it's not always certain that you'll get that … TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

HELP FOR SMALL BUSINESS USING DIGITAL MARKETING

Digital marketing can be vital to the success of a small business yet one-in-three end up in a dispute with their provider, according to new research.

And almost 70% of small businesses last fewer than 12 months with the digital marketing…

… HELP FOR SMALL BUSINESS USING DIGITAL MARKETING 17 January 2024 Digital marketing can be vital to the success of a small business yet one-in-three end up in a dispute with their … Digital marketing can be vital to the success of a small business yet one-in-three end up in a dispute with …

Media Centre item
Media Releases
ASBFEO Live

What is ASBFEO and what does it do? How small business can chase money they are owed, insolvency fears, resolving problems with digital platforms, the Personal Property Security Register

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Rick Hind.

ABC Radio Darwin

 

Subject: What is ASBFEO and what does it…

… What is ASBFEO and what does it do? How small business can chase money they are owed, insolvency fears, … Security Register 29 October 2024 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson … TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

National FBD, Tasmanian small and family businesses.

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with David Wood on Ultra 106five Hobart.

David Wood

Today is National Family Business Day, and to find out a little bit more about…

… National FBD, Tasmanian small and family businesses. 19 September 2024 Australian Small Business and Family Enterprise Ombudsman Bruce Billson … Australian Small Business and Family Enterprise Ombudsman Bruce Billson … Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

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