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    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

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    • Location of Australia’s small businesses - regional and metro areas

The November 2025 Small Business Pulse is now available

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  • Media Centre item (203)

Media Section

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  • (-) Media Centre (203)

National Family Business Day

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

2CC Canberra…

… National Family Business Day 19 September 2025 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson … better to celebrate family businesses than the Australian Small Business and Family Enterprise Ombudsman Bruce Billson. … TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

Privacy changes coming for small business

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC

Subject: Privacy changes coming for small business

Leon Delaney

Small businesses in…

… Privacy changes coming for small business 22 July 2024 Australian Small Business and Family … side where you think, oh, I wonder what's required of me under these changes to the privacy arrangement.  Have it used … Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Energising enterprise, celebrating small and family businesses, right-sized regulation, seafood industry labelling, procurement

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

Subjects: Energising enterprise, celebrating small…

… TRANSCRIPT: Energising enterprise, celebrating small and family businesses, right-sized regulation, seafood … procurement 15 April 2024 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson … share of Gross Domestic Product. Right now it's a little under a third, 32.4% and that is spectacularly impressive. …

Media Centre item
Transcript
ASBFEO Live

Making the ecosystem more supportive for small business

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Lisa Millar.

ABC News Breakfast

Subject: 14 Steps to energise enterprise, tap-and-go merchant fees, digital platform disputes, small business…

… Making the ecosystem more supportive for small business 08 August 2024 Australian Small Business and Family … age is 50. We've got about 8 per cent, Lisa, that are under the age of 30. It was 17 per cent in the ‘70s.  So, we … Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

A ridiculous situation has many caught short looking for justice

Originally published in The Canberra Times.

By Bruce Billson.

Every small business deserves the right to be able to rely upon the safeguards, legal protections and business "bumper rails" that support fair conduct and competition in our…

… published in The Canberra Times. By Bruce Billson. Every small business deserves the right to be able to rely upon the … business is harmed. If a small business dispute arises under state law, they can in most cases go to a small claims … published in The Canberra Times. By Bruce Billson. Every small business deserves the right to be able to rely upon the …

Media Centre item
Op-ed
ASBFEO Live

Economic Roundtable and Small Business

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Ben Fordham.

2GB Sydney…

… Economic Roundtable and Small Business 20 August 2025 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson … TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson … Economic Roundtable and Small Business …

Media Centre item
Transcript
ASBFEO Live

It's not all doom and gloom. Here's why businesses are feeling more optimistic

Originally published in The Canberra Times

Australia's small and family businesses are backing themselves and drawing on their self-belief and entrepreneurial instincts to envision a more positive year ahead.The ASBFEO Small Business…

… Originally published in The Canberra Times Australia's small and family businesses are backing themselves and … to envision a more positive year ahead. The ASBFEO Small Business Pulse increased by 0.8 per cent in the three … Originally published in The Canberra Times Australia's small and family businesses are backing themselves and …

Media Centre item
Op-ed
ASBFEO Live

Big business may take this for granted, but it's still out of reach for many small business owners

Originally published in The Canberra Times

By Bruce Billson

Justice. The word itself carries weight. It has responsibility. It implies things will be fair, and if wronged, justice will serve, and things will be right.

But for many…

… Big business may take this for granted, but it's still out of reach for many small business owners 27 October 2025 Originally published in … Federal Circuit and Family Court of Australia for disputes under $250,000 or involving less complex issues; Simplifying …

Media Centre item
Op-ed
ASBFEO Live

TRANSCRIPT: Budget 2024-25

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Stephen Cenatiempo.

Radio 2CC Canberra

Subject: Budget 2024-25

…

… Budget 2024-25 15 May 2024 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson … to the budget and whether or not they benefit from it is small business, because if small business is going well, then … TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

Release of the ASBFEO Small Business Guide to dealing with debt/ASBFEO Review

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

2CC Canberra

 

Subject: Release of the ASBFEO Small…

… Release of the ASBFEO Small Business Guide to dealing with debt/ASBFEO Review 18 November … having to go to court.  The legislation that I operate under says every four years, we’ll check out whether that … TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

OMBUDSMAN WELCOMES PAYMENT TIMES REVIEW BY DR CRAIG EMERSON

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, wholeheartedly supports the call to overhaul the Payment Times Reporting Act and welcomes recommendations to make the data more useful for small business.

“Finance…

… BY DR CRAIG EMERSON 01 September 2023 The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, … welcomes recommendations to make the data more useful for small business. “Finance is the oxygen of enterprise. Cash … The Australian Small Business and Family Enterprise Ombudsman, Bruce …

Media Centre item
Media Releases
ASBFEO Live

Small businesses need the right kind of incentives to succeed

Originally published in the Canberra Times.

By Bruce Billson.

I was shocked, but sadly not surprised, to read recently that one in five small businesses have zero cash reserves.

About 18 per cent have less than a month's worth of cash…

… Small businesses need the right kind of incentives to succeed … about one in three have dipped into personal funds to pay business expenses as rising costs persist and the business … income and by 50 per cent for the next $100,000 of income. Under that model a business with a taxable income of $200,000 …

Media Centre item
Op-ed
ASBFEO Live

Perils of fringe financiers for small businesses

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Rod Henshaw.

2CC Canberra…

… Perils of fringe financiers for small businesses 24 November 2025 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson … treat it as a regular business to business dispute – which under our legislation, all we ask is that parties engage in …

Media Centre item
Transcript
ASBFEO Live

ONLY ONE-IN-FOUR SMALL BUSINESSES HAVE A DISASTER PLAN

Natural disasters can be devastating for small and family businesses yet only one in four small businesses have a current business continuity plan, according to the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson.

“In…

… ONLY ONE-IN-FOUR SMALL BUSINESSES HAVE A DISASTER PLAN 12 January 2023 Natural disasters can be devastating for small and family businesses yet only one in four small businesses have a current business continuity plan, according to the Australian Small … Natural disasters can be devastating for small and family businesses yet only one in four small …

Media Centre item
Media Releases
ASBFEO Live

Budget Brief 2024-25

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says tonight’s federal Budget offers targeted measures to help small and family business deal with current pain points and headwinds.

“Small and family businesses facing…

… Budget Brief 2024-25 14 May 2024 The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says … tonight’s federal Budget offers targeted measures to help small and family business deal with current pain points and … The Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Media Releases
ASBFEO Live

Small business Ombudsman's procurement report released

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, acknowledges the public release and response by the Australian Government of his inquiry into the effectiveness of Commonwealth procurement rules for small businesses.

…

… Small business Ombudsman's procurement report released 16 May 2024 The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, … The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, … The Australian Small Business and Family Enterprise Ombudsman, Bruce …

Media Centre item
Media Releases
ASBFEO Live

Low cost support to help small businesses resolve disputes and the Small Business Pulse

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

2CC Canberra

Subject: Low cost support to help small businesses…

… Low cost support to help small businesses resolve disputes and the Small Business Pulse 04 March 2025 TRANSCRIPT Australian Small … TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson … Low cost support to help small businesses resolve disputes and the Small Business Pulse …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Australian Government support for small business

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Jo Laverty.

ABC Radio Darwin

Subject: Australian Government support for small business, …

… TRANSCRIPT: Australian Government support for small business 31 October 2023 Australian Small Business and Family … states where we're seeing only 7% of business owners aged under 30 in Darwin and the Greater Darwin area. Now that's … Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

Energising enterprise

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Julie-anne Sprague.

Radio 6PR Perth

Subject: 14 Steps to energise enterprise

Julie-anne Sprague

There is a worrying…

… Energising enterprise 13 August 2024 Australian Small Business and Family Enterprise Ombudsman Bruce Billson … I mean there's only 8 per cent of business owners that are under the age of 30, whereas in the ‘70s, it was twice that.  … Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

Treasurer's roundtable 'reform directions' should focus on small business

Originally published in The Canberra Times

By Bruce Billson

It's been just over a week since the government's Economic Reform Roundtable was held.

Was the three-day event productive? I'd say yes. There was lots of discussion and views…

… Treasurer's roundtable 'reform directions' should focus on small business 01 September 2025 Originally published in The … heavy mental load on so many small business owners already under the pump. While our recent ASBFEO Pulse detected a … "energise enterprise" - the kind of specific undertakings small and family business people can grasp on to as practical …

Media Centre item
Op-ed
ASBFEO Live

What should I do when disaster strikes? Here's a place to start

Originally published in The Canberra Times

By Bruce Billson

Over the past five years there have been 13 declared natural disaster catastrophes.

The devastation caused to our communities by these terrible floods, storms, cyclones and…

… cyclones and bushfires strikes is just as hard on our small and family businesses. And already, we have seen and … on their town or region. It is happening too often for small business to ignore. But only one in four small businesses … cyclones and bushfires strikes is just as hard on our small and family businesses. And already, we have seen and …

Media Centre item
Op-ed
ASBFEO Live

TRANSCRIPT: Creating a Small Business and Codes List for the Federal Circuit Court

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

2CC Radio Canberra

Subject: Creating a Small Business and Codes List…

… TRANSCRIPT: Creating a Small Business and Codes List for the Federal Circuit Court 29 … party, they often introduce us to their legal team because under the Federal Court, in many cases, we get to pay their … TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

OMBUDSMAN’S SMALL BUSINESS GUIDE TO DEALING WITH DEBT

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has released a guide to help small business navigate the challenge of paying or collecting a debt.

“Outstanding debts can be overwhelming for a small business – whether…

… OMBUDSMAN’S SMALL BUSINESS GUIDE TO DEALING WITH DEBT 18 November 2024 The Australian Small Business and Family Enterprise Ombudsman, Bruce … The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has … OMBUDSMAN’S SMALL BUSINESS GUIDE TO DEALING WITH DEBT …

Media Centre item
Media Releases
ASBFEO Live

40,000 SMALL BUSINESSES HELPED BY OMBUDSMAN

The Australian Small Business and Family Enterprise Ombudsman has reached the milestone of helping 40,000 small businesses seeking assistance with a dispute.

Ombudsman Bruce Billson said this was a significant moment for the agency.

“…

… 40,000 SMALL BUSINESSES HELPED BY OMBUDSMAN 01 August 2023 The Australian Small Business and Family Enterprise Ombudsman has reached … The Australian Small Business and Family Enterprise Ombudsman has reached the … The Australian Small Business and Family Enterprise Ombudsman has reached …

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Payment problems for small business, helping small business resolve disputes

 TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Jeremy Jones.

ABC Radio Capricornia

Subjects: Payment problems for small…

… TRANSCRIPT: Payment problems for small business, helping small business resolve disputes 01 February 2024  TRANSCRIPT …  TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson … TRANSCRIPT: Payment problems for small business, helping small business resolve disputes …

Media Centre item
Transcript
ASBFEO Live

You always hear about businesses doing the wrong thing. Let's flip the script

Originally published in the Canberra Times.

By Bruce Billson.

A good business pays its taxes, proper employee entitlements and its small business suppliers in a timely way.

Not paying is an unfair advantage over other businesses who…

… published in the Canberra Times. By Bruce Billson. A good business pays its taxes, proper employee entitlements and its small business suppliers in a timely way. Not paying is an … in a timely way and pay small business suppliers in under 21 days. … pays its taxes, proper employee entitlements and its small business suppliers in a timely way. Not paying is an …

Media Centre item
Op-ed
ASBFEO Live

Recognising the vital contribution family businesses make to our community and economy

Published in Convenience World's October 2025 edition.

By Bruce Billson 

Some of Australia’s most prominent and successful businesses are family businesses. They are also some of the most enduring, over generations, building a legacy…

… largest businesses that once started out as a family business, their business success is also part of Australia’s … these will be family-owned and led.   Owning and running a small business has its challenges, and often these challenges … businesses every day.   Bruce Billson is the Australian Small Business and Family Enterprise Ombudsman …

Media Centre item
Op-ed
ASBFEO Live

Let's boost small and family businesses

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

Subject: 14 Steps to energise enterprise to boost small and family businesses

Leon Delaney…

… Let's boost small and family businesses 08 August 2024 Australian Small Business and Family Enterprise Ombudsman Bruce Billson … Australian Small Business and Family Enterprise Ombudsman Bruce Billson … Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

SOME IMPORTANT END OF FINANCIAL YEAR INFORMATION FOR SMALL BUSINESS

Income tax cuts, a rise in the minimum wage, updated information on tax deductions and increased superannuation payments are among changes coming into effect on 1 July, says Bruce Billson, the Australian Small Business and Family Enterprise Ombudsman…

… SOME IMPORTANT END OF FINANCIAL YEAR INFORMATION FOR SMALL BUSINESS 27 June 2024 Income tax cuts, a rise in the minimum … million from 35% to 40%. While the target for contracts under $1 billion will lift from 20% to 25%. It also says it … into effect on 1 July, says Bruce Billson, the Australian Small Business and Family Enterprise Ombudsman. “It is …

Media Centre item
Media Releases
ASBFEO Live

The obstacles entrepreneurs face

By Bruce Billson.

Published in the Western Advocate.

More needs to be done to support and recognise small businesses. 

A RECENT Westpac study found almost half of the people starting their own business are motivated by the dream…

… Advocate. More needs to be done to support and recognise small businesses.  A RECENT Westpac study found almost half of the people starting their own business are motivated by the dream to be their own boss. … 8 per cent of small business owners are currently aged under 30 - that's half of what it was in the 1970s. Why is …

Media Centre item
Op-ed
ASBFEO Live

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We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

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