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    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

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    The ASBFEO understand the challenges facing small businesses and family enterprises. 

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    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

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Small Business Pulse - February 2025

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  • Media Centre item (272)

Media Section

  • Disputes & Assistance (3)
  • Policy & Advocacy (2)
  • Resources & Tools Centre (1)
  • (-) Media Centre (272)

Media Source

  • ASBFEO Live (272)

Success story type

Storm clouds to clear for Northern Australian small businesses

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says insurance premiums will be more affordable for small businesses in Northern Australia, under a new Federal Government scheme to launch next year.

Mr Billson…

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says insurance premiums will be more affordable for small businesses in Northern Australia, under a new Federal Government scheme to launch next year.

Mr Billson…

Media Centre item
Media Releases
ASBFEO Live

Thriving Indigenous business sector contributing billions to economy

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson is encouraging Australians to support Indigenous businesses, as the nation celebrates NAIDOC WEEK 2021.

Mr Billson says the Indigenous business sector is one of the…

… and vegetables. “In fact, indigenous businesses are 100 times more likely to employ other indigenous staff according … and vegetables. “In fact, indigenous businesses are 100 times more likely to employ other indigenous staff according …

Media Centre item
Media Releases
ASBFEO Live

Women recognised as key drivers of business growth on World MSME Day

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has recognised the rise of ‘womenpreneurs’ and the key role women will play in driving future business growth on World MSME Day (Sunday 27 June, 2021).

World…

… community,” Mr Billson says. “Our Small Business Counts report noted ABS data revealing 40% of small businesses have … community,” Mr Billson says. “Our Small Business Counts report noted ABS data revealing 40% of small businesses have …

Media Centre item
Media Releases
ASBFEO Live

Access to capital still a barrier for women-led small businesses

Access to capital is still a significant barrier to growth for women-led small businesses, according to new research conducted by the Australian Small Business and Family Enterprise Ombudsman’s (ASBFEO) office.

An ASBFEO survey of more than 600…

… decade have been founded by women ( Xero Boss Insights 2020 ) and there has been a 46% jump in women business owners … ( ABS ). “The recent State of Australian Startup Funding report found 82% of female founders believe gender impacted … ( ABS ). “The recent State of Australian Startup Funding report found 82% of female founders believe gender impacted …

Media Centre item
Media Releases
ASBFEO Live

ASBFEO helps over 50,000 small and family businesses

Originally published in The Canberra Times

By Bruce Billson

The "dirty boots people" is what one of Australian's leading economic regulators calls us. The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) has been "in the…

… 20 January 2025 Originally published in The Canberra Times By Bruce Billson The "dirty boots people" is what one … and family businesses and at these challenging economic times, more need to know how we can help. At a time when most … to help many more. … Originally published in The Canberra Times By Bruce Billson The "dirty boots people" is what one …

Media Centre item
Op-ed
ASBFEO Live

A ridiculous situation has many caught short looking for justice

Originally published in The Canberra Times.

By Bruce Billson.

Every small business deserves the right to be able to rely upon the safeguards, legal protections and business "bumper rails" that support fair conduct and competition in our…

… justice 29 April 2024 Originally published in The Canberra Times. By Bruce Billson. Every small business deserves the … desperately needed. … Originally published in The Canberra Times. By Bruce Billson. Every small business deserves the …

Media Centre item
Op-ed
ASBFEO Live

Small businesses can't be held to the same privacy standards

Opinion piece by the Ombudsman Bruce Billson.

Originally published in the Canberra Times.

The public rightly expects any personal information collected and stored by businesses - whether they are large or small - will be protected and only…

… Bruce Billson. Originally published in the Canberra Times. The public rightly expects any personal information … handling personal information need to evolve with the times. That is why my office has been working with the … the business's ability to operate. The latest chilling report from the Australian Cyber Security Centre is that a …

Media Centre item
Op-ed
ASBFEO Live

Ombudsman praises ATO small business independent review service

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed the ATO’s decision to turn its small business independent review service into a permanent offering, following a highly successful pilot program.

Mr Billson…

… to implement a key recommendation in our recently released report:  A tax system that works for small business which … to implement a key recommendation in our recently released report:  A tax system that works for small business which …

Media Centre item
Media Releases
ASBFEO Live

Make this Easter sweet for small and family businesses: Ombudsman

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has urged consumers to consciously spend with small and family businesses this weekend, amid predictions of a bumper Easter.

“Small and family businesses stand ready…

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has urged consumers to consciously spend with small and family businesses this weekend, amid predictions of a bumper Easter.

“Small and family businesses stand ready…

Media Centre item
Media Releases
ASBFEO Live

Checking the pulse of small businesses across Australia

Opinion piece by the Ombudsman Bruce Billson.

Originally published in the Canberra Times.

Small business is the beating heart of our communities and our economy, so it is crucial to check the pulse of such an important sector to measure its…

… Bruce Billson. Originally published in the Canberra Times. Small business is the beating heart of our communities … increased, although they remain below pre-pandemic levels. Payment disputes are often an early warning sign of cash flow … increased, although they remain below pre-pandemic levels. Payment disputes are often an early warning sign of cash flow …

Media Centre item
Op-ed
ASBFEO Live

OP-ED: Big tech must do better by small biz

Bruce Billson 

Published in The Daily Telegraph and the Courier-Mail

15 October 2024

When a small business has a problem with a Big Tech digital platform - such as having your account shut down after being hacked…

Bruce Billson 

Published in The Daily Telegraph and the Courier-Mail

15 October 2024

When a small business has a problem with a Big Tech digital platform - such as having your account shut down after being hacked…

Media Centre item
Op-ed
ASBFEO Live

Ombudsman overwhelmed by natural disaster-impacted small business survey response

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has thanked the 2,000 small and family businesses which have completed an online survey as part of the Small Business Natural Disaster Preparedness and Resilience Inquiry.…

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has thanked the 2,000 small and family businesses which have completed an online survey as part of the Small Business Natural Disaster Preparedness and Resilience Inquiry.…

Media Centre item
Media Releases
ASBFEO Live

Celebrate family businesses this National Family Business Day

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson is encouraging Australians to celebrate and support family businesses on National Family Business Day.

Speaking in a video marking the day, Mr Billson says family…

… and get behind local community organisations and events. “Times are still incredibly tough for so many family … and get behind local community organisations and events. “Times are still incredibly tough for so many family …

Media Centre item
Media Releases
ASBFEO Live

Budget continues targeted relief as small businesses hope for recovery

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says tonight’s 2025-26 Federal Budget was ‘the sequel’ to last year’s, offering modest targeted measures to help small and family business deal with specific current pain…

… margins will welcome the continuation of modest energy bill relief,” Mr Billson said.  “Cost-of living increases are … margins will welcome the continuation of modest energy bill relief,” Mr Billson said.  “Cost-of living increases are …

Media Centre item
Media Releases
ASBFEO Live

It's time to celebrate Australia's small businesses

Originally published in The Canberra Times.

By Bruce Billson.

It is often said small business is the engine room of the economy. We must ensure small and family business can fire on all cylinders - not have a cylinder taken out.

We…

… 15 April 2024 Originally published in The Canberra Times. By Bruce Billson. It is often said small business is … enterprise. … Originally published in The Canberra Times. By Bruce Billson. It is often said small business is …

Media Centre item
Op-ed
ASBFEO Live

Checking on the Pulse of Aussie small businesses

Originally published in The Canberra Times

By Bruce Billson

The ASBFEO February Small Business Pulse makes it clear that while an interest rate cut may provide some modest relief to financing costs and a slight nudge to consumer demand, the…

… 03 March 2025 Originally published in The Canberra Times By Bruce Billson The ASBFEO February Small Business … weak and challenging. High business input costs, lengthy payment times and difficulty finding suitable staff continue … Two in five cases that come to my office involve a payment dispute and it continues to be the biggest issue, …

Media Centre item
Op-ed
ASBFEO Live

Ombudsman launches small business natural disaster preparedness inquiry

MEDIA STATEMENT

 

Ombudsman launches small business natural disaster preparedness inquiry

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has launched an…

… event.” The inquiry follows a recommendation in the 2020 Royal Commission into Natural Disaster Arrangements that … and communities”. A recent Deloitte Access Economics report found that 97% of government disaster-related … and communities”. A recent Deloitte Access Economics report found that 97% of government disaster-related …

Media Centre item
Media Releases
ASBFEO Live

Supporting small businesses should come with a sense of urgency

Originally published in The Canberra Times

By Bruce Billson

With election talk building and political announcements starting to roll out, there has not been a more important time for small businesses to be seen, heard and supported.

…

… urgency 17 March 2025 Originally published in The Canberra Times By Bruce Billson With election talk building and … for the year ahead. … Originally published in The Canberra Times By Bruce Billson With election talk building and …

Media Centre item
Op-ed
ASBFEO Live

OCTOBER 2022 BUDGET

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says tonight’s Budget handed down by the Australian Government will provide welcome capability building, mental health and financial advice support for small businesses and…

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says tonight’s Budget handed down by the Australian Government will provide welcome capability building, mental health and financial advice support for small businesses and…

Media Centre item
Media Releases
ASBFEO Live

We need to keep putting wind in the sails of our enterprising women and men

Originally published in The Canberra Times

By Bruce Billson

As we return to business as usual after the election, I am hopeful that the incoming government will have a very strong and prominent focus on small and family businesses. It is…

… and men 12 May 2025 Originally published in The Canberra Times By Bruce Billson As we return to business as usual … will stand to benefit from the additional modest energy bill relief and targeted tax cuts for sole traders, … annual rate of 3.4 per cent over the three years between 2020-21 to 2023-24. Over this period, the health care and …

Media Centre item
Op-ed
ASBFEO Live

Migrant-led small businesses urged to take action to safeguard internet identity

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has warned migrant-led small businesses they have just two weeks left to safeguard their brand and identity on the internet or risk seeing impersonators, web-name ‘campers’…

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has warned migrant-led small businesses they have just two weeks left to safeguard their brand and identity on the internet or risk seeing impersonators, web-name ‘campers’…

Media Centre item
Media Releases
ASBFEO Live

Big tech laziness is hurting small Australian businesses

Originally published in The Canberra Times.

Digital platforms have fundamentally changed the way small businesses connect and sell to their customers. Yet, when there is a problem - such as having your account shut down after being hacked -…

… 13 May 2024 Originally published in The Canberra Times. Digital platforms have fundamentally changed the way … turn ads on or off and can remove or update advertising payment information. Have your account/s set up so the … users require full admin access. And if you are hacked, report your issue immediately to the platform and make sure …

Media Centre item
Op-ed
ASBFEO Live

Small businesses must prepare for the upcoming 3G shutdown

Opinion piece by the Ombudsman Bruce Billson.

Originally published in the Canberra Times.

Small, family and farming businesses should urgently make sure they are not caught out by the 3G switch-off which is now scheduled to take place on 28…

… Bruce Billson. Originally published in the Canberra Times. Small, family and farming businesses should urgently … calls and have data about who is currently paying the bill for use of that spectrum. As the 'most likely to know' … Bruce Billson. Originally published in the Canberra Times. Small, family and farming businesses should urgently …

Media Centre item
Op-ed
ASBFEO Live

OP-ED: Big tech is failing the little guys

Bruce Billson 

 

Published in the Bendigo Advertiser and ACM Network

14 October, 2024

BIG tech digital platform providers need to urgently lift their game and provide clear, appropriate and easily…

Bruce Billson 

 

Published in the Bendigo Advertiser and ACM Network

14 October, 2024

BIG tech digital platform providers need to urgently lift their game and provide clear, appropriate and easily…

Media Centre item
Op-ed
ASBFEO Live

What happens when builders go bust

Originally published in the Canberra Times.

By Bruce Billson.

The latest report card on the economy will be no surprise to small business owners. Economic growth is barely limping along.

The combination of…

… go bust 01 April 2024 Originally published in the Canberra Times. By Bruce Billson. The latest report card on the economy will be no surprise to small … . … Originally published in the Canberra Times. By Bruce Billson. The latest report card on the …

Media Centre item
Op-ed
ASBFEO Live

SPEECH TO COSBOA NATIONAL SMALL BUSINESS SUMMIT

SPEECH

Australian Small Business and Family Enterprise Ombudsman Bruce Billson.

Speech to COSBOA National Small Business Summit

I particularly want to acknowledge Matthew (Addison), Luke (…

… that conversation work.  And after the travails of recent times, the reserves of emotional responsiveness and cash … that conversation work.  And after the travails of recent times, the reserves of emotional responsiveness and cash …

Media Centre item
Transcript
ASBFEO Live

Small business needs certainty

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, is urging Federal Parliament to give certainty to small business about two crucial tax breaks announced in last year’s budget.

“Time is running out with just six weeks…

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, is urging Federal Parliament to give certainty to small business about two crucial tax breaks announced in last year’s budget.

“Time is running out with just six weeks…

Media Centre item
Media Releases
ASBFEO Live

When the dining table becomes the board table – celebrating National Family Business Day

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, is encouraging all Australians to celebrate National Family Business Day on Thursday 19 September.

“It’s a great moment to reflect on the crucial role family-owned…

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, is encouraging all Australians to celebrate National Family Business Day on Thursday 19 September.

“It’s a great moment to reflect on the crucial role family-owned…

Media Centre item
Media Releases
ASBFEO Live

Small businesses reap rewards amid rush to buy Australian Made

Small and family businesses are benefiting from a significant boost in consumer sentiment, with new research revealing 93% of Aussies prefer to buy products made in Australia.

The Australian Small Business and Family Enterprise Ombudsman Bruce…

Small and family businesses are benefiting from a significant boost in consumer sentiment, with new research revealing 93% of Aussies prefer to buy products made in Australia.

The Australian Small Business and Family Enterprise Ombudsman Bruce…

Media Centre item
Media Releases
ASBFEO Live

Ombudsman thanks migrant-run small businesses for their contribution

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has marked Harmony Day (21 March, 2022) by thanking migrant-led small and family businesses for their valuable contribution to the vibrancy of the community and vitality of the…

… Billson says. “According to CGU’s Migrant Small Business Report about a third of migrant-run small businesses plan to … Billson says. “According to CGU’s Migrant Small Business Report about a third of migrant-run small businesses plan to …

Media Centre item
Media Releases
ASBFEO Live

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We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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