… vulnerable to invoice substitution scams – also called payment redirection scams or business email compromise - … it lands in the customer's inbox, it looks legit and is a bill they were expecting so they pay it. The money goes to … Government for incentivising its use with faster payment times its suppliers,” he said. “For small and family …

The number of small business disputes with Big Tech platform providers is 86 per cent higher than the same time last year, according to the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson.

Mr Billson said over the past…

… has been extended until 15 September.   Mr Billson’s report will be handed to the government in December.   MEDIA … has been extended until 15 September.   Mr Billson’s report will be handed to the government in December.   MEDIA …

… 24 November 2025 Originally published in The Canberra Times. By Bruce Billson. While there can be many joys of … business-to-business disputes ASBFEO assists with involve payment disputes - small businesses just wanting to be paid … growing number of small businesses who turn to ASBFEO for payment dispute assistance are worried that the recalcitrant …

… involving digital platform providers, and since July 2020 the Ombudsman has taken on more 236 cases involving … with scammers only removing them once they receive payment. “Most disturbingly, there are commercial service … with scammers only removing them once they receive payment. “Most disturbingly, there are commercial service …

… and Consumer Commission’s (ACCC)  Supermarket Inquiry report confirms that the supermarket sector is highly … Ombudsman. Mr Billson welcomed the release of the ACCC’s report and expressed encouragement at the Government’s … and community vitality”, Mr Billson said.   The ACCC’s report notes ASBFEO’s citing of results of the Independent …

… The latest data, published in the ASBFEO Quarterly Report, reveals 26% of cases relate to digital services. “The … about the Tax Concierge Service and the Quarterly Report. MEDIA CONTACT: 0448 467 178 … The latest data, published in the ASBFEO Quarterly Report, reveals 26% of cases relate to digital services. “The …

… 01 August 2023 Originally published by The Canberra Times. WHEN Paul, the proprietor of Zenbar Massage, was … the marketing service and within two months negotiated the payment of all the funds owed to Paul. Having the ombudsman … involved made all the difference, he told The Canberra Times . "It is hard as a small business to constantly try to …

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Dusty Fitzpatrick.

2BS Bathurst

Subject: Don’t be a 3G switch-off casualty

Dusty Fitzpatrick

The Australian Small…

… reforms around cyber risk management, Digital ID, payment times, deepening the digital engagement of small business and … reforms around cyber risk management, Digital ID, payment times, deepening the digital engagement of small business and …

… be sent to inquiries@asbfeo.gov.au by 1 July 2023. A final report with recommendations will be given to the Australian … be sent to inquiries@asbfeo.gov.au by 1 July 2023. A final report with recommendations will be given to the Australian …

… he said. “Scammers may sign you up for a single or monthly payment which they take from your credit card but they … a scam should contact the new National Anti-Scam Centre’s ‘Report a Scam’ page on their website  www.scamwatch.gov.au/report-a-scam Or they can contact  www.asbfeo.gov.au   MEDIA …

… The ASBFEO Small Business Pulse did not reflect a fall in 2020 as government support measures outweighed other economic … remains weak. Small business owners continue to report how difficult it is to navigate the complex workplace … for ASBFEO’s help reflect these cash flow concerns. Payment disputes continue to be the most common dispute our …

… Natural Disaster Preparedness and Resilience Inquiry report included 16 recommendations. “It is clear from our … clarity and certainty of the support available.” The report found that governments at all levels and the business … disasters.” Among the recommendations and findings, the report says: There should be a “certainty of response” for …

… 17 February 2025 Originally published in the Canberra Times By Bruce Billson We need to do more to support small … cashflow concerns, digital impacts, cyber threats, poor payment times and an ever-changing business landscape. … workplace obligations to employees, meet tax reporting and payment obligations in a timely way and pay small business …

… cashflow concerns, digital impacts, cyber threats, poor payment times and an ever-changing business landscape. Business … assistance from ASBFEO, our recently released Quarterly Report shows that concern about cashflow and payment disputes … cashflow concerns, digital impacts, cyber threats, poor payment times and an ever-changing business landscape. …

Many Australians will enjoy Australian seafood this Easter, but it should not come at the expense of proposed new country of origin labelling rules imposing a compliance nightmare for small and family businesses.  

The Australian…

… “Dr Schaper has produced a well-researched and thoughtful report for the Australian Government and we support the report and the majority of his sensible recommendations to … “Dr Schaper has produced a well-researched and thoughtful report for the Australian Government and we support the …

… respect 10 June 2024 Originally published in the Canberra Times. Australia's small businesses have been treated in a … Originally published in the Canberra Times. Australia's small businesses have been treated in a …

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has welcomed the introduction of legislation into Federal Parliament that will create a “designated-complaints” mechanism to fast-track serious disputes for small businesses…