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Small Business Pulse - February 2025

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  • Media Centre item (257)

Media Section

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  • ASBFEO Live (257)

Success story type

Ombudsman to host feedback sessions in natural disaster-hit areas

MEDIA STATEMENT

 

Ombudsman to host feedback sessions in natural disaster-hit areas

The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) Bruce Billson is set to visit…

… the impacts of natural disasters on small businesses can be devastating. It can mean damaged and destroyed assets, … good preparedness. “The cost of natural disasters and the time it takes for small businesses to get back on their feet … good preparedness. “The cost of natural disasters and the time it takes for small businesses to get back on their feet …

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Budget 2024-25

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Stephen Cenatiempo.

Radio 2CC Canberra

Subject: Budget 2024-25

…

… a little bit in there. I don’t think small businesses will be punching the air with excitement, thinking that it's a … Bruce, always good to talk to you. Thanks for your time this morning.  Bruce Billson Thanks Steve. Best wishes … Bruce, always good to talk to you. Thanks for your time this morning.  Bruce Billson Thanks Steve. Best wishes …

Media Centre item
Transcript
ASBFEO Live

3G switch-off looming for small business

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, says small, family and farming businesses should urgently make sure they are not caught out by the 3G switch-off happening in the next few weeks.

Mr Billson today…

… farming businesses take action to find out if they will be affected and if so, upgrade their technology before … farm gates and many other wireless operating systems may be affected. Mr Billson emphasised that telecommunications … farming businesses take action to find out if they will be affected and if so, upgrade their technology before …

Media Centre item
Media Releases
ASBFEO Live

ONLY ONE-IN-FOUR SMALL BUSINESSES HAVE A DISASTER PLAN

Natural disasters can be devastating for small and family businesses yet only one in four small businesses have a current business continuity plan, according to the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson.

“In…

… HAVE A DISASTER PLAN 12 January 2023 Natural disasters can be devastating for small and family businesses yet only one … be adopted to save small business owners the trauma and time associated with repeating their story. An opt-in “My … denied support while others that gave far less attention, time, and effort to protect their own economic interests were …

Media Centre item
Media Releases
ASBFEO Live

Ombudsman’s guide for small business - using social media securely

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Laura Tchilinguirian.

ABC News Radio

Subject: Ombudsman’s guide for small business - using social media securely

Laura…

… about cyber hacks of late and often the targets seem to be small businesses who are also active online. So how can … accounts that then see the hacker having a terrible time for people that you've been doing business with.  So, … accounts that then see the hacker having a terrible time for people that you've been doing business with.  So, …

Media Centre item
Transcript
ASBFEO Live

DON’T BE DUPED BY SCAM OPERATORS

Small business owners are being urged by the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, to be on high alert to the rising number of criminals who may try to impersonate their business or a government agency such as the…

… DON’T BE DUPED BY SCAM OPERATORS 27 November 2023 Small business … Office. Mr Billson said Scam Awareness Week was an ideal time for small business owners to take a few extra moments to … he said. “Scammers may sign you up for a single or monthly payment which they take from your credit card but they …

Media Centre item
Media Releases
ASBFEO Live

Building resilience is the key for small businesses

Originally published in The Daily Telegraph

By Bruce Billson.

When a bushfire, storm, flood or other natural disaster strikes, small business owners are often the first to volunteer to fight fires, lay sandbags, assist with…

… a current business continuity plan.  Natural disasters can be devastating for small and family businesses — either their … be adopted to save small business owners the trauma and time associated with repeating their story. In the aftermath … be adopted to save small business owners the trauma and time associated with repeating their story. In the aftermath …

Media Centre item
Op-ed
ASBFEO Live

SMALL BUSINESS NEEDS TO BE READY FOR NATURAL DISASTERS

The terrible floods and storms causing great trauma for parts of the country should be a red alert for small business to be prepared for natural disasters, warns the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson.

Mr…

… SMALL BUSINESS NEEDS TO BE READY FOR NATURAL DISASTERS 22 January 2024 The terrible … be adopted to save small business owners the trauma and time associated with repeating their story.” Mr Billson said … be adopted to save small business owners the trauma and time associated with repeating their story.” Mr Billson said …

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Bruce Billson interview with Jo McManus

Jo McManus

Australia’s had its fair share of natural disasters in the past 12 months. The most recent, of course, being in our Kimberley region with those devastating floods up there. Last year the Australian Small Business and…

… me now. Good afternoon, Bruce. Bruce Billson Jo, great to be with you and your listeners. Jo McManus Bruce, were you … who run and own a small and family business are very time poor. There's always too many things to do. And working … That makes perfect sense. Look, I really appreciate your time on the program this afternoon. Thanks very much for …

Media Centre item
Transcript
ASBFEO Live

Ombudsman, Australia Post work towards perishable goods solution

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson met with Australia Post today in a collaborative effort to resolve issues with delivery of perishable goods to support small business food producers.

Mr Billson…

… small businesses with the confidence that their goods will be delivered by Australia Post. “Our next steps include … small businesses with the confidence that their goods will be delivered by Australia Post. “Our next steps include …

Media Centre item
Media Releases
ASBFEO Live

Ombudsman launches Review of Discretionary Mutual Fund proposal

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has today launched a Review of the Discretionary Mutual Fund proposed for small businesses in the amusement, leisure and recreation sector unable to secure essential insurance…

… job losses and hurt local economies. “Our Review will be a deep dive into the inaccessibility of insurance for … faced by the sector.”   A final report is expected to be completed in August. … The Australian Small Business and … job losses and hurt local economies. “Our Review will be a deep dive into the inaccessibility of insurance for …

Media Centre item
Media Releases
ASBFEO Live

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Matt Bamford

ABC Radio PM Program

Subject: internet domain name changes

Presenter

Domain names are the Internet's version of a home address, directing users to a website's front…

… though is a new option is available where it would simply be .au. So ABC.au, a shortened abridged domain name. Matt … of cyber security this has been a tactic used to cut off payment information. Matt Bamford Buying up popular domain … of cyber security this has been a tactic used to cut off payment information. Matt Bamford Buying up popular domain …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Small business natural disasters and resilience

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Bridie Tanner. 

ABC North Coast 

Subject: Small business natural disasters and resilience …

… about a small business disaster plan? Something that can be easily put into place in a disaster? The Australian … encourage more to think about that. The disaster might be a natural disaster, might be something like a COVID lockdown, or heaven forbid, it …

Media Centre item
Transcript
ASBFEO Live

OCTOBER 2022 BUDGET

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says tonight’s Budget handed down by the Australian Government will provide welcome capability building, mental health and financial advice support for small businesses and…

… Mr Billson said. The Budget forecast that inflation will be 7.75% at the end of this year and still high at 5.75% by … sustained cost pressures on their businesses. At the same time, the Budget forecast of lower economic growth and a rise … sustained cost pressures on their businesses. At the same time, the Budget forecast of lower economic growth and a rise …

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: 15 October 2024 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Deb Knight. Money News Subject: growing number of small business disputes with big tech digital platform providers, workplace

 15 October 2024

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Deb Knight.

Money News

 

Subject:…

… welcome back to Money News.  Bruce Billson Deb, fab to be with you and your listeners.  Deb Knight So, we know … Billson That's probably right. But I get out of bed each day championing the cause of small and family businesses. My … that hack into your account to use your credit card, your payment facilities, to push out crypto ads that are bogus, …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Small business disaster preparedness

 TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with David Dowsett.

ABC Radio Wide Bay

Subject: Small business…

… there's likely no business, small or large, that will not be impacted. So, what can a small business do now to ensure … look like?  Bruce Billson Well, it means taking the time to think about what are those risks, what are those … David Dowsett Some top tips indeed. Bruce, appreciate your time this morning, thanks a lot.   …  TRANSCRIPT Australian …

Media Centre item
Transcript
ASBFEO Live

National Small Business Commissioners Forum Communique

State Small Business Commissioners and the Australian Small Business and Family Enterprise Ombudsman have met to continue our collaborative efforts within our jurisdictions, to support our nation’s vital small business community.

As always, we…

… role in post-pandemic jobs growth. We ask shoppers to be ‘kindly customers’, who are patient, understanding and … are imposing additional demands on already fully focused, time poor and committed small and family businesses. Given … delivery services, we ask customers to factor additional time in and order their gifts as soon as possible to avoid …

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: free cyber security programs to help small businesses, digital platform providers urged to do better for small business

Nicole Overall

Unsurprisingly and sadly, more and more small businesses are falling victim to ever more sophisticated cyber-attacks. So, what's to be done? Well, to explore some potential solutions, I have on the line now Bruce…

… to ever more sophisticated cyber-attacks. So, what's to be done? Well, to explore some potential solutions, I have on … And the customer is expecting this invoice. This is a part payment on a house renovation, or a deposit on some travel or … right. Frankly, this is one of the big challenges of our time as a society, as well as an economy, that some of the …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Internet domain name changes

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Sarah Howells.

ABC Sunshine Coast

8 September 2022…

… If you're a small business, the name of your website can be pretty important. You want to make sure customers know … can get a very similar domain name and then confuse busy, time poor customers and take advantage of that. Sarah Howells … so much for the chat this morning. Really appreciate your time. Bruce Billson Great to be with you. … TRANSCRIPT …

Media Centre item
Transcript
ASBFEO Live

SMALL BUSINESSES URGED TO TAKE URGENT ACTION TO SAFEGUARD INTERNET IDENTITY

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has implored small businesses to take urgent action to safeguard their brand and identity on the internet or risk seeing impersonators, web-name ‘campers’ or cyber criminals…

… to work out if they want the shortened .au domain or will be unhappy for someone else to have it”, Mr Billson said. “If … properly be notified about the change and given reasonable time to act. “Small and family business owners and managers … properly be notified about the change and given reasonable time to act. “Small and family business owners and managers …

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Small business digital marketing help

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

17 January 2024

Leon…

… Billson, good afternoon. Bruce Billson  Leon, great to be with you and your listeners.  Leon Delaney I'm far from … their provider wisely. We're encouraging them to take the time to talk to existing clients, to talk about the … their provider wisely. We're encouraging them to take the time to talk to existing clients, to talk about the …

Media Centre item
Transcript
ASBFEO Live

Mature age workers may help ease staff shortages this festive season

Mature age workers may help ease staff shortages this festive season

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson is encouraging small and family businesses to welcome applications from all-ages…

… biggest issue,” Mr Billson says. “Vacancies are at an all-time-high in the hospitality industry with more than 100,000 … why I am encouraging small and family businesses to be age-inclusive when they advertise for people and really … biggest issue,” Mr Billson says. “Vacancies are at an all-time-high in the hospitality industry with more than 100,000 …

Media Centre item
Media Releases
ASBFEO Live

Ombudsman shares RBA concern over small business access to finance

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has backed the RBA’s plea to banks to treat small businesses differently to consumers when considering loan applications.

Mr Billson welcomed further scrutiny of small…

… requirements to small businesses that need to be applied to households. “I also share Mr Kent’s concerns … restrictions on access to finance for small business would be positive. “The RBA has noted it expects business failures … requirements to small businesses that need to be applied to households. “I also share Mr Kent’s concerns …

Media Centre item
Media Releases
ASBFEO Live

Ombudsman to monitor impact of Woolworths food distribution move

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says his office will closely monitor Woolworths’ planned acquisition of a controlling stake in PFD Food services (PFD), in regards to the impact it has on small businesses in…

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says his office will closely monitor Woolworths’ planned acquisition of a controlling stake in PFD Food services (PFD), in regards to the impact it has on small businesses in…

Media Centre item
Media Releases
ASBFEO Live

Small Biz Ombudsman welcomes new Minister

Prime Minister Anthony Albanese has announced the returning Government’s new Ministry with the Hon Dr Anne Aly appointed to Cabinet as the Minister for Small Business.

The Australian Small Business and Family Enterprise Ombudsman has welcomed Dr…

… to further support small and family business at a time when many are reporting really challenging trading … to further support small and family business at a time when many are reporting really challenging trading …

Media Centre item
Media Releases
ASBFEO Live

Ombudsman welcomes new Minister for Small and Family Business

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed the new Minister for Employment, Workforce, Skills, Small and Family Business the Hon Stuart Robert MP as announced by Prime Minister Scott Morrison today.

…

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed the new Minister for Employment, Workforce, Skills, Small and Family Business the Hon Stuart Robert MP as announced by Prime Minister Scott Morrison today.

…

Media Centre item
Media Releases
ASBFEO Live

Ombudsman launches small business natural disaster preparedness inquiry

MEDIA STATEMENT

 

Ombudsman launches small business natural disaster preparedness inquiry

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has launched an…

… “The impacts of natural disasters on small businesses can be devastating,” Mr Billson says. “It can mean damaged and … good preparedness. “The cost of natural disasters and the time it takes for small businesses to get back on their feet … good preparedness. “The cost of natural disasters and the time it takes for small businesses to get back on their feet …

Media Centre item
Media Releases
ASBFEO Live

OMBUDSMAN WELCOMES FRANCHISING REVIEW AND APPOINTMENT OF REVIEWER

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has welcomed the Australian Government’s announcement of a review of the effectiveness of the regulatory framework that underpins the positive commercial…

… in the Australian franchise economy. The review, to be chaired by former ACCC Deputy Commissioner, Dr … help to ensure the framework is fit-for-purpose at this time of change and dynamism in the small business economy. … help to ensure the framework is fit-for-purpose at this time of change and dynamism in the small business economy. …

Media Centre item
Media Releases
ASBFEO Live

Labor’s Startup Year pitch aims to support innovative entrepreneurs

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says the Startup Year initiative proposed in Labor’s budget reply could contribute to Australia having a world-class ecosystem for entrepreneurship.

Labor Leader…

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says the Startup Year initiative proposed in Labor’s budget reply could contribute to Australia having a world-class ecosystem for entrepreneurship.

Labor Leader…

Media Centre item
Media Releases
ASBFEO Live

Small business recovery aided by access to finance: Ombudsman

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed the Australian Government’s extension of the SME Recovery Loan Scheme, providing small and family businesses with critical access to finance as they work to…

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed the Australian Government’s extension of the SME Recovery Loan Scheme, providing small and family businesses with critical access to finance as they work to…

Media Centre item
Media Releases
ASBFEO Live

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