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    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

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    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

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Small Business Pulse - February 2025

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  • Media Centre item (257)

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  • Disputes & Assistance (2)
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  • ASBFEO Live (257)

Success story type

TRANSCRIPT: The work of ASBFEO, challenges facing small businesses and cyber security

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Sean Aylmer.

Fear and Greed Podcast

20 October 2022…

… Riviera, Sean. I got out of that to spend more quality time with the family because it's quite a punishing lifestyle … or challenges with the government or regulators of the day. And that meant a policy and advocacy role, Sean. Trying … your digital infrastructure, or in some cases, demanding a payment for you to access your own information. So, it’s a …

Media Centre item
Transcript
ASBFEO Live

A side hustle is increasingly common. So why is so much of this work going unseen?

Published in the Canberra Times

By Bruce Billson

The small business landscape looks different from 30 years ago, but what hasn't changed is the passionate and hard-working small business owners and entrepreneurs who are building businesses…

… Billson The small business landscape looks different from 30 years ago, but what hasn't changed is the passionate and … were twice as many small business owners aged between 30 and 49 as there were aged over 50. Now the most common age … across OECD countries, young people are more likely to be starting a new business than older adults. According to …

Media Centre item
Op-ed
ASBFEO Live

TRANSCRIPT: Fake reviews

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Brian Carlton.

Radio 2CC

Subject: Fake online reviews, digital platforms.

…

… Bruce, good afternoon. How are you? Bruce Billson Great to be with you and your listeners and I hope you go well with … Capital demanding their freedom and rights and at the same time infringing on everybody else's. And there were some … are going to take weeks and weeks and weeks. Now, by the time that is dealt with, actioned, resolved, the economic …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Small business natural disaster preparedness and resilience

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Stephen Cenatiempo.

2CC Canberra

Subject: Small business natural disaster preparedness and…

… in this region, too. Bruce Billson joins us on the line. G’day Bruce. Bruce Billson Stephen, great to be with you and a capital day for your listeners as well. … stage, out there. Businesses have gone through a tough time over the last three or four years for any number of …

Media Centre item
Transcript
ASBFEO Live

Low cost support to help small businesses resolve disputes and the Small Business Pulse

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

2CC Canberra

Subject: Low cost support to help small businesses…

… The Federal Government has announced that there will be more a funding made available for   low-cost support to … came to us for help and at times disputes, whether it's payment times or your favourite topic, digital platform … as the times were, it was a reasonably well supported time for small and family enterprises. And what we do is we …

Media Centre item
Transcript
ASBFEO Live

Opening statement to Senate Estimates

Australian Small Business and Family Enterprise Ombudsman Bruce Billson opening statement to Senate Estimates

It is often said that small business is the engine room of the economy. We must ensure that small and family business…

… are earning less than the average total weekly, full-time earnings.  Yet not a day goes by when you don’t hear a regulator or a legislator … five requests for help from a small business relate to a payment dispute. Too often that first party that is slow to …

Media Centre item
News
ASBFEO Live

A ridiculous situation has many caught short looking for justice

Originally published in The Canberra Times.

By Bruce Billson.

Every small business deserves the right to be able to rely upon the safeguards, legal protections and business "bumper rails" that support fair conduct and competition in our…

… Bruce Billson. Every small business deserves the right to be able to rely upon the safeguards, legal protections and … delivered via online hearings, significantly reducing the time and cost burden on a small business. It would require … Business and Codes List would deal with matters that are day-to-day commerce. They're not huge numbers in proportion …

Media Centre item
Op-ed
ASBFEO Live

Ombudsman spells out what the Budget got right and wrong for small business

First published on Kochie’s Business Builders, 10 May 2023.

The Budget handed down on Tuesday night will help small businesses deal with some of the contemporary challenges they face as they prepare for a forecast lower rate of economic growth…

… in Victoria. As flagged by the Government before Budget day, there’s also a tax incentive worth up to $20,000 to … and transforming to whether the storm, was expiring on 30 June and would have reverted to a $1000 write-off from 1 … administration improvements which hopefully can reduce the time small business owners spend doing their tax. This …

Media Centre item
Op-ed
ASBFEO Live

TRANSCRIPT: End of Financial Year changes for small business

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Selina Green on ABC Radio SA South East.

Subject: End of Financial Year changes for small business…

… it ticks over into the 1st of July. Things that you should be aware of, perhaps your payroll and accounting team need to … important there is that the higher amount available to 30 June, that's for assets that are installed and that you've … probably were aware of a lot of media coverage at the time about that change. So that's an award rate increase of …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Banking announcement to fight scams, small business conditions

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Tom Connell.

Sky News

24 November 2023

Tom Connell…

… Enterprise Ombudsman. Bruce, thanks as ever for your time. I think this is something people won't realise existed … by substituting a hacker’s BSB and account numbers. That payment is made and within moments it then gets usually … help for small business in this space.  Tom Connell Bruce, 30 seconds or so, how is small business doing overall?  Bruce …

Media Centre item
Transcript
ASBFEO Live

Ombudsman helping small business resolve disputes

Disputes about being paid, trouble with a digital service provider, contract battles and franchise disagreements are the top four issues where small business have sought the help of the Australian Small Business and Family Enterprise Ombudsman over the…

… five requests for help from a small business related to a payment dispute while almost one-quarter of cases involved … a pathway to a solution.” Mr Billson said being paid on time was critical to the viability of most small businesses. … your account shut down after being hacked – solving it can be a nightmare,” he said. “Often there is no real person you …

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Banking announcement to fight scams, Australian Government’s cyber support for small business

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

24 November 2023

…

… Bruce Billson. Good afternoon. Bruce Billson Leon, fab to be with you and your listeners.  Leon Delaney Thanks for … that name and if there's an irregularity then it stops the payment going through. This is fantastic news. If you and I … in the right direction. Bruce, thanks very much for your time again today. Bruce Billson Good to be with you, Leon, …

Media Centre item
Transcript
ASBFEO Live

14 steps to energise enterprise

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Nadia Mitsopoulos.

ABC Radio WA

Subject: 14 Steps to energise enterprise, small business conditions, family business succession, lowering…

… International Micro, Small and Medium Enterprise Day just a few weeks ago, and we were highlighting that a … only 8% of current small business owners under the age of 30, yet in the ‘70s, it was 17%. So something's there, … Now that happens when you walk up to an EFTPOS machine, a payment terminal. You are time-poor, the staff behind the …

Media Centre item
Transcript
ASBFEO Live

Checking on the Pulse of Aussie small businesses

Originally published in The Canberra Times

By Bruce Billson

The ASBFEO February Small Business Pulse makes it clear that while an interest rate cut may provide some modest relief to financing costs and a slight nudge to consumer demand, the…

… can we hope to address them. The ASBFEO Pulse is a "real-time" health check that combines actual objective business … can also help us "see" those businesses which may not be captured through traditional datasets. Conditions weak and … weak and challenging. High business input costs, lengthy payment times and difficulty finding suitable staff continue …

Media Centre item
Op-ed
ASBFEO Live

Ombudsman welcomes cash flow boost, red tape reduction

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed today’s Federal Government pre-Budget announcement providing a cash flow support to small and family businesses through changes to PAYG tax and commitment to…

… uplift rate that applies to PAYG and GST instalments will be reduced to 2% for the 2022-23 financial year, subject to … from early 2024 to allow for PAYG to be calculated in real time, based on the how the business is tracking financially. … from early 2024 to allow for PAYG to be calculated in real time, based on the how the business is tracking financially. …

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Australian Government support for small business

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Jo Laverty.

ABC Radio Darwin

Subject: Australian Government support for small business, …

… being squeezed. So it's quite a quite a character building time for small and family businesses, right now.  Jo Laverty … anyone who does want to pursue a small business in this day and age?  Bruce Billson I think the headwinds are … where we're seeing only 7% of business owners aged under 30 in Darwin and the Greater Darwin area. Now that's less …

Media Centre item
Transcript
ASBFEO Live

Resolving small business disputes

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Raf Epstein.

ABC Radio Melbourne

Subject: Concern about small businesses being paid, resolving disputes, sleepwalking into a big corporate…

… Ombudsman. Good morning.  Bruce Billson Raf, fab to be with you and your listeners, and thanks for your interest … self-employed people, those that do that as their full-time livelihood effort, three-quarters are taking home less … celebrated Micro, Small and Medium-sized Enterprises Day, and of course, we were really acknowledging and …

Media Centre item
Transcript
ASBFEO Live

Ombudsman thanks migrant-run small businesses for their contribution

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has marked Harmony Day (21 March, 2022) by thanking migrant-led small and family businesses for their valuable contribution to the vibrancy of the community and vitality of the…

… Enterprise Ombudsman Bruce Billson has marked Harmony Day (21 March, 2022) by thanking migrant-led small and family … innovation, revenue and growth aspirations. “Harmony Day is a timely opportunity to recognise and celebrate the … here . The referenced media source is missing and needs to be re-embedded. … The Australian Small Business and Family …

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Small business natural disaster preparedness and resilience

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Nick Rheinberger.

ABC Illawarra and ABC South East NSW

Subject: Small business natural disaster…

… at ABC Illawarra. Hello, Bruce. Bruce Billson Nick, fab to be with you and your listeners in the Illawarra. Nick … what we know and see and hear about so often is just how time-poor small and family business owners and leaders are … away quite quickly as the mind’s shifted more to the day-to-day operational needs of the business. Nick …

Media Centre item
Transcript
ASBFEO Live

Let's boost small and family businesses

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

Subject: 14 Steps to energise enterprise to boost small and family businesses

Leon Delaney…

… of all operating businesses, we're not at that all time high. We're about a bit over 0.3% at the moment. About … where you've got to be at 4:27, on a glorious Canberra day, and have a left-handed person say you don't want to renew in the next 30 seconds, otherwise it's deemed to roll over for another 12 …

Media Centre item
Transcript
ASBFEO Live

Small business worth more than half a trillion dollars to the Australian economy

The economic contribution of small business to the Australian economy has topped half a trillion dollars, according to a report released today by the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson.

The value of small…

… with World Micro, Small and Medium-sized Enterprises Day on 27 June. The report also shows that Australia’s 2.5 … owner is a self-employed man, aged 50, who works full-time and earns below the average full-time wage. But the … Just 8 per cent of small business owners are under 30. That’s half the peak for this age group of 17 per cent …

Media Centre item
Media Releases
ASBFEO Live

Small business is in decline and it's a big deal

Originally published on Kochie's Business Builders

By Bruce Billson

Small business is a big deal, but sadly not as big as it used to be. Yes, it’s still the ‘engine-room’ of the nation, contributing much to our communities, employment…

… business is a big deal, but sadly not as big as it used to be. Yes, it’s still the ‘engine-room’ of the nation, … which is a record low rate from the start of this ABS time series on 1 July 2007.  The latest ABS stats also point … cashflow concerns, digital impacts, cyber threats, poor payment times and an ever-changing business landscape. …

Media Centre item
Op-ed
ASBFEO Live

Inspiring people to start their own business

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney on Radio 2CC Canberra.

Subject: Inspiring people to start their own business, creating Prime Minister’s Small Business Awards, right-…

… Inspiring people to start their own business 30 September 2024 Australian Small Business and Family … over the hours I work, but I might be working later in the day, or having some early starts. Or, as some others, about … of our business community, it's far less than it was at a time when we see the average business owner is around the age …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Internet domain name changes

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Rebecca Levingston.

ABC Brisbane

20 September 2022…

… Bruce, good morning. Bruce Billson Rebecca fab to be with you and your Brisbane listeners. Rebecca Levingston … or you can get a multi-year reservation for around $20 or $30. You can get those through the people that you've got your … bigger. And that business will get a larger clip, but each time one of these domain names are registered, the …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Procurement Inquiry

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Jac underwood.

Radio 2BS Bathurst

Subject: Procurement Inquiry

Jac…

… TRANSCRIPT: Procurement Inquiry 30 March 2023 Australian Small Business and Family Enterprise … Billson. Good afternoon. Bruce Billson Jac, how fab to be with you and your listeners. Jac Underwood How fab to have … Government and its agencies. But they're updated from time to time and what can happen is those procurement …

Media Centre item
Transcript
ASBFEO Live

3G switch-off warning for small, family and farming businesses

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Oliver Peterson.

Radio 6PR Perth

Subject: 3G switch-off warning for small, family and farming businesses

Oliver Peterson…

… is turning it off at the end of next month. Optus a day later on the 1st of September. Vodafone's already turned … phone network. There's a bunch of other systems that may be using the 3G network, which particularly for small … or you've got an EFTPOS machine you've had for a long time, or you might go to the Bunbury Fair and sell miniature …

Media Centre item
Transcript
ASBFEO Live

The big shutdown is coming, be ready

Published in The Daily Telegraph and the Courier-Mail.

By Bruce Billson 

Next Monday (October 28) is D-Day for the 3G network as it will be shut down, but I'm worried it could also put many small, family and farming businesses out of…

… The big shutdown is coming, be ready 23 October 2024 Published in The Daily Telegraph and … By Bruce Billson  Next Monday (October 28) is D-Day for the 3G network as it will be shut down, but I'm … they may face. It would be terrible if the first time you learn it runs on 3G is when it shuts down, and that …

Media Centre item
Op-ed
ASBFEO Live

OMBUDSMAN SUPPORTS ‘RIGHT-SIZED’ PRIVACY CHANGES FOR SMALL BUSINESS

The public rightly expects any personal information collected and stored by businesses - whether they are large or small - will be protected, says the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson. 

Mr. Billson…

… by businesses - whether they are large or small - will be protected, says the Australian Small Business and Family … acknowledgment of the special circumstances and limited time and resources of small business and that the exemption … reforms around cyber risk management, Digital ID, payment times, deepening the digital engagement of small …

Media Centre item
Media Releases
ASBFEO Live

Energising enterprise

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Julie-anne Sprague.

Radio 6PR Perth

Subject: 14 Steps to energise enterprise

Julie-anne Sprague

There is a worrying…

… me to find out why and how. Bruce Billson himself, Bruce G'day. Bruce Billson Jules, fab to be with you and your … 8 per cent of business owners that are under the age of 30, whereas in the ‘70s, it was twice that.  So, something's … to business operators, that the burden has increased over time, and we need to look at that. But then you have an …

Media Centre item
Transcript
ASBFEO Live

OMBUDSMAN WELCOMES INTRODUCTION OF LEGISLATION TO HELP SMALL AND FAMILY BUSINESSES

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has welcomed the Albanese government’s move to introduce legislation into Parliament to crackdown on unfair contract terms and increase penalties for anti-competitive…

… large enterprises doing business with smaller firms to be a kindly customer – patient and understanding, with good … “What is also crucial, however, is that these new laws be enforced by regulators to defend the economic interests of … leap from $10 million to $50 million. “Fines need to be more meaningful and not just an easily absorbable ‘cost of …

Media Centre item
Media Releases
ASBFEO Live

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