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Industry Codes

The Australian Small Business and Family Enterprise Ombudsman Assistance Team can help businesses to resolve disputes that fall under the Franchising, Horticulture and Oil Codes of Conduct.

These mandatory industry codes, prescribed under the Competition and Consumer Act 2010, help participants in these industries understand their rights and responsibilities. Each of the codes include dispute resolution processes.

Dispute Support is an online referral tool that makes it easy to find the most appropriate low cost dispute resolution service to help you resolve your business dispute. If you need help to understand, manage and resolve your dispute, see our five steps to resolve your dispute.