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Dispute Support

Dispute Support is an online referral tool that makes it easy to find the most appropriate low cost dispute resolution service to help you resolve your business dispute.

The most appropriate service for your dispute may be our office (the Australian Small Business and Family Enterprise Ombudsman), or it may be a specialised or state-based service.

If you have difficulty using the Dispute Support tool, or the tool does not cover your issue, please contact our Assistance Team by calling 1300 650 460 or submitting an online form.

Note: Involving a third party in your dispute, like the ones included in this tool, is Step 4 of the dispute resolution process.  You should complete Steps 1 to 3 before contacting a third party to help you resolve your dispute.

The parties identified in this tool will generally only provide assistance with disputes once you have tried to resolve the dispute yourself.

Find out more about the five steps to dispute resolution.

Step 1
Step 2
Step 3

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Australian Small Business and Family Enterprise Ombudsman

The Australian Small Business and Family Enterprise Ombudsman may be able to help you with your dispute.

Our office helps small business operators to resolve complaints and disputes, including disputes with a Commonwealth Government agency, contract and payment disputes and unfair contract term disputes.

You can contact us by submitting an online form, and a case management officer will be in contact with you shortly.

You can also contact us on:

Phone: 1300 650 460 (please advise that our Dispute Support tool directed you to contact our office)


Dispute support Disclaimers Content


The Australian Small Business and Family Enterprise Ombudsman and the Commonwealth do not endorse any of the dispute resolution providers referred to in this tool, or warrant the quality of their services. Similarly, the fact that a dispute resolution provider is not referred to in this tool does not necessarily imply any non-endorsement or criticism of that provider.

Links to other web sites are inserted for convenience only. Neither the Australian Small Business and Family Enterprise Ombudsman nor the Commonwealth warrants the accuracy of any material contained in those sites. See also