Dispute Support is an online referral tool that makes it easy to find the most appropriate low cost dispute resolution service to help you resolve your business dispute.
The most appropriate service for your dispute may be our office (the Australian Small Business and Family Enterprise Ombudsman), or it may be a specialised or state-based service.
Note: Involving a third party in your dispute, like the ones included in this tool, is Step 4 of the dispute resolution process. You should complete Steps 1 to 3 before contacting a third party to help you resolve your dispute.
The parties identified in this tool will generally only provide assistance with disputes once you have tried to resolve the dispute yourself.
Find out more about the five steps to dispute resolution.
NSW Small Business Commissioner
The Office of the NSW Small Business Commissioner helps small businesses deal with business-to-business disputes and business-to-government disputes. This includes payment, contract, retail and commercial tenancy and other general disputes.
The Commissioner's staff work closely with small businesses that have disputes and provide low cost mediation services; approximately 90% are resolved. If the dispute is not resolved, parties can then have the matter heard by the relevant court or tribunal.
Where can I get further help?
If you require further assistance with your dispute, the Australian Small Business and Family Enterprise Ombudsman may be able to help with your matter. You can contact us by submitting an online form, and a case management officer will be in contact with you shortly.
You can also contact us on:
Phone: 1300 650 460
Dispute support Disclaimers Content
The Australian Small Business and Family Enterprise Ombudsman and the Commonwealth do not endorse any of the dispute resolution providers referred to in this tool, or warrant the quality of their services. Similarly, the fact that a dispute resolution provider is not referred to in this tool does not necessarily imply any non-endorsement or criticism of that provider.
Links to other web sites are inserted for convenience only. Neither the Australian Small Business and Family Enterprise Ombudsman nor the Commonwealth warrants the accuracy of any material contained in those sites. See also www.asbfeo.gov.au/disclaimer.