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Media releases

Royal commission needs to examine both sides; let bank victims be heard

Wednesday, October 31, 2018

“In considering the interim report of the banking royal commission, thought needs to be given to the appropriate protections for borrowers caught in uncontrollable and unforeseen external events, such as the global financial crisis (GFC) or when a...

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Free, fast and binding dispute resolution to improve small business access to justice

Wednesday, October 31, 2018

From tomorrow, small businesses with a complaint about a financial firm can direct their grievances to the Australian Financial Complaints Authority (AFCA), Ombudsman Kate Carnell said today.

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Banking code needs major overhaul to address unfair treatment of small businesses

Tuesday, October 30, 2018

The submission on the interim report of the banking royal commission, lodged by the ASBFEO, dissects the Australian Banking Association’s (ABA) Code of Banking Practice, highlighting where it still falls short of addressing the imbalance of power...

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Mental health support for farmers must extend to small business owners

Monday, October 29, 2018

The Australian Small Business and Family Enterprise Ombudsman, Kate Carnell welcomes the $5 billion Future Drought Fund to support farmers and communities in rural and regional Australia.

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Ombudsman: e-invoicing will improve small business cash flow

Thursday, October 18, 2018

Ombudsman Kate Carnell today welcomed Treasury’s public consultation on how e-invoicing arrangements can be best managed, saying it makes small businesses more productive by streamlining payments and improving cash flow.

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SME tax cuts will increase employment and business investment

Friday, October 12, 2018

Ombudsman Kate Carnell welcomes Coalition and Opposition support for fast tracked tax cuts for small and medium enterprises (SMEs), saying it will mean more jobs and a boost in investment.

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Positive mental health key to business success

Wednesday, October 10, 2018

“Today marks World Mental Health Day; a timely reminder for Australian small businesses and family enterprises to assess their work practices and culture,” Ombudsman Kate Carnell said.

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Small business will be disappointed with Royal Commission interim report: Ombudsman

Friday, September 28, 2018

Ombudsman says there will be a lot of disappointed small businesses who were adversely affected by aggressive bank behaviour and have not received adequate consideration from the Royal Commission so far.

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