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Media releases

Growers, traders in dispute urged to contact Ombudsman

Monday, November 2, 2020

The Australian Small Business and Family Enterprise Ombudsman Kate Carnell is encouraging growers and traders in disputes that fall under the Horticulture Code to contact her office.

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Small business complaints against telcos unacceptably high: Ombudsman

Wednesday, October 28, 2020

The Australian Small Business and Family Enterprise Ombudsman Kate Carnell says too many small businesses are getting a raw deal from their phone and internet service providers.

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Woolworths’ PFD tilt opportunistic: Ombudsman

Monday, October 26, 2020

The Australian Small Business and Family Enterprise Ombudsman Kate Carnell has written to the ACCC to formally oppose Woolworths’ proposed acquisition of PFD Food Services.

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Spike in unfair dismissal claims highlights urgent need for change: Ombudsman

Monday, October 26, 2020

Ombudsman Kate Carnell says a significant spike in the number of unfair dismissal claims is further proof the Small Business Fair Dismissal Code is not working in the way it was originally intended.

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Ombudsman welcomes ACCC court action against Fuji Xerox

Thursday, October 22, 2020

The Australian Small Business and Family Enterprise Ombudsman Kate Carnell has welcomed the ACCC’s legal proceedings against printing company Fuji Xerox Australia over allegations of Unfair Contract Terms impacting small business customers.

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Ombudsman applauds ACCC approach to tackle unfair contract terms

Wednesday, October 21, 2020

The Australian Small Business and Family Enterprise Ombudsman Kate Carnell has thrown her support behind ACCC Chairman Rod Sims’ tough stance on Unfair Contract Terms.

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Travel agents send distress signal as COVID crisis leaves them stranded

Tuesday, October 20, 2020

The Australian Small Business and Family Enterprise Ombudsman’s office has been inundated by survey responses from distressed travel agents who say their businesses have been decimated by the COVID crisis.

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Big businesses urged to act quickly to report payment times

Friday, October 16, 2020

The Australian Small Business and Family Enterprise Ombudsman Kate Carnell has urged big businesses to report their payment times to small business suppliers as soon as possible.

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