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Media releases

Next generation of employment services report to help small businesses find the right job candidate

Friday, December 14, 2018

Ombudsman Kate Carnell today welcomed the release of a report on the future of employment services by Minister Kelly O’Dwyer.

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Major banks still 'feeding' off small businesses

Tuesday, December 11, 2018

Despite promises, the major banks have not implemented the least-cost routing of their tap-and-go payments for debit cards says Ombudsman.

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Project will help small businesses realise benefits of digital technology

Tuesday, December 11, 2018

Ombudsman welcomes Small Business Digital Champions project to encourage small businesses across Australia to understand and make the most of the digital technology.

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New research shows payment times biggest cause of disputes for small business

Wednesday, December 5, 2018

New research has found that small businesses in Australia are paying more than $130,000 to resolve a dispute through formal pathways; double the cost of a decade ago.

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Ombudsman welcomes new dispute resolution function

Wednesday, December 5, 2018

New function for the office of the ASBFEO; assisting with disputes that fall under Franchising, Horticulture and Oil Codes of Conduct.

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Grants open for small business cyber security health checks

Monday, December 3, 2018

The Australian Small Business and Family Enterprise Ombudsman, Kate Carnell welcomed the commencement of the grants process for small businesses to access cyber security testing, under the Cyber Security Small Business Program.

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Small businesses to get fair hearing on ATO disputes

Thursday, November 29, 2018

Ombudsman Kate Carnell welcomed the announcement last night by the Prime Minister to fund a Small Business Concierge Service in her office to support small businesses with their Australian Taxation Office (ATO) disputes.

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Confusion reigns: Australian Business Securitisation Fund explained

Wednesday, November 28, 2018

There is much confusion and misinformation in the media on how the $2 billion Australian Business Securitisation Fund will provide a source of wholesale funds for smaller lenders at interest rates comparable to rates available to the major banks and...

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