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Payment Times and Practices Inquiry (April 2017)

Former Australian Small Business and Family Enterprise Ombudsman Kate Carnell, together with the Council of Small Business Australia, the Australian Institute of Credit Management, and in partnership with the Small Business Commissioners in New South Wales, Victoria, South Australia and Western Australia, conducted a self-initiated inquiry to examine payment times and practices in Australia.

Input was sought from state and territory governments and authorities, relevant stakeholder groups, and large and small businesses.

In March 2017, the Payment Times and Practices Final Report (PDF 241KB) was provided to the former Minister for Small Business, the Hon Michael McCormack MP.

The following working papers supported the report:

Working Paper 1: Trade credit, Australian Government policies and overseas responses to payments practices (PDF 262KB)

Working Paper 2: Submissions, consultations and large business practices (PDF 383KB)

Working Paper 3: Analysis of Survey responses (PDF 320KB)

National Payment Transparency Register

The Payment Times and Practices Inquiry recommended establishing a National Payment Transparency Register (PDF 220KB) (the register) to highlight Australian businesses that pay small business suppliers in 30 days or less. The register provides performance against payment practices.

Join the register

All Australian businesses can join the register via our online form to promote their prompt payment practices. It takes 10 minutes to complete and requires details about your payment terms, definition of small supplier, and performance against payment terms.

You can access a preview of the questions (PDF 73KB) in the form.

Feedback on payment times performance

We invite small business suppliers to provide feedback – good and bad – about their experience with getting paid by the registered businesses.

To find out more about the register, contact

If your small business supplies goods or services and you are experiencing unreasonable payment times or practices, or difficulty getting paid from your customer within agreed payment times, the ASBFEO may be able to help. Contact us on 1300 650 460 or lodge a dispute.