Before you lodge a dispute with our Assistance Team, we encourage you to complete the five steps to resolve your dispute.

You can also look for an appropriate service to resolve your dispute in our Dispute Support tool.

If you still need help, lodge a dispute by submitting an online form and a Case Manager will be in contact with you shortly. Please do not attach any illegal, restricted or offensive content. Be aware that we will be obliged to report any inappropriate content that we receive to the relevant authorities.  

Review a decision by the ATO

If you have you received a negative decision from the Australian Taxation Office (ATO), our Tax Concierge Service can help you decide if an application to the Administrative Appeals Tribunal (AAT) is an appropriate pathway to resolution.

Compensation Assistance

If you feel you have suffered financial loss due to poor administration by the ATO and need help navigating the Compensation for Detriment caused by Defective Administration (CDDA) scheme, our Tax Concierge Service can assist.