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Dairy Code of Conduct

The Dairy Code of Conduct (the Code) is a mandatory code that took effect on 1 January 2020 to improve the clarity, transparency and fairness of trading arrangements between parties to a milk supply agreement within the dairy industry. The Code will only apply to contracts entered or amended on or after 1 January 2020.

Our Assistance Team can provide you with information on the Code, options to resolve any disputes with access to mediation and/or arbitration services. The Code states that parties must act in good faith. This means parties must act honestly, and not arbitrarily, with each other and cooperate to resolve the dispute.

The Code states that the parties may use any appropriate dispute resolution process they choose to resolve dairy disputes, including mediation and/or arbitration as set out in the Code.

Our Office can also help parties in dispute outside of this Code by guiding them through a dispute resolution process and offering assistance with alternative dispute resolution services.

Contact

If you need help to resolve your dairy code dispute, please lodge an online form and a case manager will get back to you within 24 hours.

Phone: 1300 650 460

Email: info@asbfeo.gov.au