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The Ombudsman

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Disputes & Assistance
Disputes & Assistance

Our Assistance team responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies.

We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.
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Policy & Advocacy
Policy & Advocacy

We understand the challenges facing small businesses and family enterprises.

Our Policy and Advocacy team works for small businesses and family enterprises by advocating for the improvement of policies, to ensure Australia is the best place to start, grow and transform.

We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, undertake outreach and engagement activities.
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Resources & Tools Centre
Resources & Tools Centre

There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.
Direct Connect
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Business funding resources
COVID-19 resources
Family business
Borrowing from fintech lenders
Introductory guide to Family business succession planning
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National Payment Transparency Register
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Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work.

We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.
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Acknowledgement of Country

We recognise the First Peoples of this nation and their ongoing connection to culture and country. We acknowledge First Nations Peoples as the Traditional Owners, Custodians and Lore Keepers of the world’s oldest living culture and pay respects to their Elders past, present and emerging.

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