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South Australia

The South Australian Small Business Commissioner is the first point of contact for small business disputes in South Australia. Find out more about how the Commissioner can help and other services available in South Australia.

South Australian Small Business Commissioner

The Office of the South Australian Small Business Commissioner (SASBC) provides initial assistance and low cost mediation services for a broad range of business-to-business and business-to-state and local government disputes. The SASBC will attempt to resolve every dispute that is brought before it and assesses each dispute individually. It can assist with:

  • fair trading issues
  • retail tenancy disputes
  • commercial disputes
  • disputes with state and/or local Government bodies
  • resolving other disputes, for example, franchising and farming disputes.

Contact SASBC:

 p: 1800 072 722

 e: sasbc@sa.gov.au

 w: www.sasbc.sa.gov.au

 

South Australian Courts

The South Australian Magistrates Court can determine civil claims, including contractual and debt disputes, up to $100,000. There is an option of mediation for resolving both minor civil and general claims rather than going to trial.

Contact SA Magistrates Court:

 p: 08 8204 2444

 e:  enquiry@courts.sa.gov.au

 w: www.courts.sa.gov.au

 

Building and Construction

In South Australia, the Building and Construction Industry Security of Payment Act 2011, provides a quick and inexpensive way to resolve payment disputes. The South Australian Small Business Commissioner is responsible for this Act.

If you are unable to resolve a payment claim directly with the other party, you can seek help from an adjudicator instead of going to court.

Under the Act, you can apply to a Nominating Authority who will choose an adjudicator to investigate the claim. A list of Nominating Authorities is available on the South Australian Small Business Commissioner’s website.

Further information is available in this factsheet, or by calling 1800 072 722.

 

Energy

The Energy and Water Ombudsman can investigate and resolve disputes between customers and energy and water suppliers. The Ombudsman is an independent, free service available to domestic and business customers.

Contact the Energy and Water Ombudsman:

 p: 1800 665 565

 e:  contact@ewosa.com.au

 w: www.ewosa.com.au

 

Fair Trading

The Office of the South Australian Small Business Commissioner (SASBC) provides low cost mediation services for a range of disputes, including fair trading. The Commissioner can assist with businesses that are treated unfairly in their commercial dealings with other businesses in the market place.

The Commissioner provides free initial and pre-mediation assistance. Where disputes remain unresolved the Commissioner provides subsided mediation.

Contact SASBC:

 p: 1800 072 722

 e: sasbc@sa.gov.au

 w: www.sasbc.sa.gov.au

Farm Debt Mediation

The Farming Code promotes the successful resolution of farming related disputes in a streamlined and defined manner.  The Code helps farmers by providing mandatory alternative dispute resolution processes on a no (or low cost) basis overseen by the Office of the Small Business Commissioner.

The Farming Code covers all farmers and primary producers and includes any business of primary production such as the business of agriculture, pasturage, horticulture, viticulture, apiculture, poultry farming, dairy farming, forestry, rearing of livestock, and harvesting of fish and other aquatic organisms.  The Farming Code will also deal with business related disputes between farmers and local and or state government.

Contact Office of the Small Business Commissioner:

P:            Toll Free 1800 072 722 or (08) 8303 2026

E:           sasbc@sa.gov.au

W:          www.sasbc.sa.gov.au

M:          99 Gawler Place, Adelaide, SA, 5000

Government

The South Australian Small Business Commissioner (SASBC) provides initial assistance, pre-mediation and low cost mediation services to assist in resolving disputes between small businesses and local and state government bodies.

Contact SASBC:

 p: 1800 072 722

 e: sasbc@sa.gov.au

 w: www.sasbc.sa.gov.au

 

Retail Lease

The South Australian Small Business Commissioner (SASBC) is responsible for the Retail and Commercial Leases Act (1995) and provides low cost mediation services in retail tenancy disputes. To assist the SASBA to decide whether to commence alternative dispute resolution procedures under the Act, small businesses must fill out an Application to Lodge a Dispute form.

Contact SASBC:

 p: 1800 072 722

 e: sasbc@sa.gov.au

 w: http://www.sasbc.sa.gov.au

 

Unfair Contract Terms

The Office of the South Australian Small Business Commissioner (SASBC) provides initial assistance and low cost mediation services for a broad range of business-to-business and business-to-state and local government disputes. The SASBC will attempt to resolve every dispute that is brought before it and assesses each dispute individually. It can assist with:

·         fair trading issues

·         unfair contract terms

·         retail tenancy disputes

·         commercial disputes

·         disputes with state and/or local Government bodies

·         resolving other disputes, for example, franchising and farming disputes.

Contact Office of the Small Business Commissioner:

p:  Toll Free 1800 072 722 or (08) 8303 2026

e:  sasbc@sa.gov.au

w: www.sasbc.sa.gov.au

m: 99 Gawler Place, Adelaide, SA, 5000


If you require further assistance, the Australian Small Business and Family Enterprise Ombudsman Information Line can provide information and assistance, including helping you to identify the most appropriate service to resolve your dispute. You can contact the Information Line on 1300 650 460.