open side menu Navigation

Queensland

There are a range of services available in Queensland to help resolve business disputes.

Queensland Dispute Resolution Centres

The Queensland Dispute Resolution Centres provide mediation and facilitation services for a range of issues, including commercial, workplace and property disputes.

Mediation is usually free, however a charge is applicable for facilitations and workplace mediations. To access this service, contact your local Dispute Resolution Centre. Centres are located in Brisbane, Sunshine Coast, Rockhampton, Mackay, Townsville and Cairns.

Find out more information about mediation services.

Find contact details for your local Dispute Resolution Centre.

 

Queensland Courts

Dispute resolution services in the Queensland Courts for civil and commercial disputes, such as non-payment, vary depending on the value of the dispute. Disputes under $25,000 are dealt with at the Queensland Civil and Administrative Tribunal, whilst disputes over $25,000 are heard in the Queensland Courts system.

Queensland Civil and Administrative Tribunal (disputes under $25,000)

The Queensland Civil Administrative Tribunal (QCAT) is an independent tribunal which provides accessible, quick and inexpensive dispute resolution services. QCAT makes decisions on a range of matters and can be used to resolve disputes about retail tenancy, debt, consumer, trader, building and minor civil disputes.

Contact QCAT:

 p: 1300 753 228

 e: enquiries@qcat.qld.gov.au

 w: www.qcat.qld.gov.au

Queensland Courts (disputes over $25,000)

The Queensland Courts system includes the Magistrates Court, District Court and Supreme Court. The Magistrates Court can determine civil claims with a value up to $150,000, the District Court between $150,000 and $750,000 and the Supreme Court over $750,000.

Mediation is available for civil cases at all three levels of the Queensland Courts system and can either be voluntary or court-ordered.

Contact Queensland Courts:

 w: www.courts.qld.gov.au

 

Building and Construction

In Queensland, there is a security of payment law which ensures that a person undertaking construction work in the state is entitled to receive, and is able to recover, progress payments for work they carry out under a written or oral construction contract, including the supply of goods and services.

Dispute prevention and resolution services for the building and construction sector in Queensland are provided by the Queensland Building and Construction Commission (QBCC).

Contact the QBCC:

p: 139 333

 

Energy

The Energy & Water Ombudsman Queensland (EWOQ) is a free, independent dispute resolution service that can assist to resolve a complaint with your electricity, gas or water supplier.

Contact EWOQ:

 p: 1800 662 837

 e: complaints@ewoq.com.au

 w: www.ewoq.com.au

 

Fair Trading

The Office of Fair Trading is part of the Department of Justice and Attorney-General. The Office is responsible for administering and enforcing fair trading laws, including the Australian Consumer Law.

The Office provides information on consumer rights and protection, conciliates complaints between consumers and businesses, assists in identifying scams, provides advice on credit issues, as well as other services.

Contact Office of Fair Trading:

 p: 13 74 68

 e: brisbaneoft@deedi.qld.gov.au

 w: http://www.qld.gov.au/law/fair-trading/

Farm Debt Mediation

The Queensland Government has established the Farm Business Debt Mediation Act which will provide for the equitable resolution of farm business debt matters and disputes.  The legislation will provide a framework in which creditors and farmers can constructively resolve complex financial disputes.  The legislation requires all providers of rural credit in respect of a farm mortgage, to offer primary producers access to farm debt mediation prior to the creditor commencing enforcement action.  The Act commences on 1 July 2017.

For more information, please contact the Queensland Department of Agriculture and Fisheries:

P:           13 25 23

E:           callweb@daf.qld.gov.au

W:          https://www.daf.qld.gov.au/

Government

The Ombudsman investigates complaints about the actions and decisions of Queensland public agencies, including local and state government.

Contact the Queensland Ombudsman:

p: 1800 068 908

e:  ombudsman@ombudsman.qld.gov.au

w: www.ombudsman.qld.gov.au

 

Retail Lease

The Queensland Civil and Administrative Tribunal (QCAT) is an independent tribunal which provides accessible, quick and inexpensive dispute resolution services. QCAT makes decisions on a range of matters, including retail shop lease disputes.

Retail shop lease disputes are resolved through a two-step process involving mediation and, if necessary, a hearing by QCAT. More information about the application process is available on their website.

Contact QCAT:

 p: 1300 753 228

 e: enquiries@qcat.qld.gov.au

 w: www.qcat.qld.gov.au

 

Unfair Contract Terms

The Office of Fair Trading is part of the Department of Justice and Attorney-General. The Office is responsible for administering and enforcing fair trading laws, including the Australian Consumer Law.

The Office provides information on consumer rights and protection, conciliates complaints between consumers and businesses, assists in identifying scams, provides advice on credit issues, as well as other services.

Contact the Office of Fair Trading

p: 13 74 68

e:  brisbaneoft@deedi.qld.gov.au

w: https://www.qld.gov.au/law/laws-regulated-industries-and-accountability/queensland-laws-and-regulations/business-advice-rights-and-responsibilities/tips-for-starting-and-running-your-business/unfair-contract-terms/


If you require further assistance, the Australian Small Business and Family Enterprise Ombudsman Information Line can provide information and assistance, including helping you to identify the most appropriate service to resolve your dispute. You can contact the Information Line on 1300 650 460.