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Meet the team

Kate Carnell AO (Ombudsman), Dr Craig Latham (Deputy) and Anne Scott (Head of Advocacy) are available for speaking appearances. In most cases we require return economy airfares, and if required, accommodation. We do not require speaking fees.

Kate Carnell AO
Australian Small Business and Family Enterprise Ombudsman

Kate brings extensive experience and knowledge to the role of ASBFEO, having run her own small businesses for 15 years before becoming ACT Chief Minister in 1995 for a five year period. 

Prior to her appointment as the ASBFEO, Kate held the position of CEO of the Australian Chamber of Commerce and Industry (ACCI), which represents more than 300,000 businesses across Australia. She has also served two years as CEO of beyondblue and four years as CEO of the Australian Food and Grocery Council.

Kate is a pharmacist by profession and was the inaugural chair of the ACT Branch of the Pharmacy Guild of Australia and the first female to become the National Vice-President of the Pharmacy Guild of Australia.

Kate was appointed an Officer of the Order of Australia in 2006 for her services to the community through contributions to economic development and support for the business sector, knowledge industries, the medical sector and medical technology advances.

Dr Craig Latham

Craig’s experience stretches across business, academia and the public service in Australia and New Zealand.  He has specialist expertise in commercial and tax law, regulatory reform, and private sector and cross-government collaboration.  In his current role, Craig has a particular focus on speedy and low cost dispute resolution for small business and family enterprise.

Craig holds undergraduate degrees in economics and law, a Masters of Law and a Doctorate of Philosophy focussed on regulatory systems. When he finds the time, he enjoys photography and strenuous walks with his wolfhound.

Anne Scott
Principal Adviser - Small Business

As the Principal Adviser, Anne is responsible for advocacy and stakeholder engagement. With 20 years of experience across a range of industries, Anne provides policy advice to support the efficient operation of the small business sector in Australia. Anne led the Ombudsman’s Inquiry in to banks and small business loans and the Inquiry on payment times to small business.

Sharryn Waite
Senior Executive Assistant to Ombudsman

Sharryn brings 14 years of Executive Assistance experience, 5 years’ experience in Human Resources and 12 years’ event management expertise. She has worked with various organisations including small businesses, large banks, global companies and Government.  The role of Snr EA is to triage requests to the Ombudsman, manage speaking engagements and travel as well as office management.

For relaxation Sharryn enjoys gardening and spending time with her pets.

Casi Weber
Administration Assistant

Casi has 20 years’ experience in customer service, health sector and administration. She ran a massage therapy business for 12 years before making the jump to administration. Casi is currently assistant to 2 senior executives and office administration and enjoys stand-up paddle boarding.

Annette Conroy

Annette previously worked in industry policy and in AusIndustry in Sydney, assisting companies to access research and innovation programs. Annette also enjoyed setting up and running her own small business for a number of years. Currently, she is examining contracting practices and policies in the building and construction industry and how they can be improved to assist small business participants.

Jill Lawrence

Jill joined the Ombudsman’s office to assist in the Inquiry into small business loans. Jill’s career spans both the private industry, a stockbroker for 20 years, and public service, working with AusIndustry for nine years. Jill supported a high net worth client base building wealth for individuals and small businesses. With AusIndustry, Jill delivered grants to assist small businesses to grow through bringing their innovations to the market.

Outside the office Jill volunteers with Orange Sky Laundry and spends weekends on long walks and family activities.

John Metcalfe

John’s background is in research and policy in a number of Federal Government, NGO and private organisations. He has explored issues across a range of industries including agriculture; transport and communications; industry and commerce; and heritage.  John spent the early part of his life in Canberra, Vienna, London and Adelaide before completing tertiary studies in mathematics and economics at Adelaide University and ANU. His interests include family (6 children), golf, horseracing, travel and the AFL’s Adelaide Crows!

Suzanne Webbey

As an advocate, Suzanne Webbey researches policies, practices and legislation that impacts small business and family enterprises. Suzanne has over 25 years experience as a lawyer and advocate, including roles as partner and special counsel in Sydney and Canberra. Suzanne has advised many small businesses and family enterprises with a focus on alternative dispute resolution. She has also worked as a lecturer with the Australian National University with publications in corporations law and legal education. In her spare time Suzanne enjoys the outdoors and listening to music.

Madeline Power
Communications Officer

Madeline comes to the ASBFEO with a passion for all things media-related. She enjoys coordinating the ASBFEO social media channels and website, writing media releases, newsletters and creating visual content (photos, videos, banners, posters). A former journalist, Madeline supports local small business and loves to speak with people across the nation about their small businesses and talents.

In her spare time, Madeline enjoys checking out local markets, creating origami creatures and exploring Canberra.