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Payment Times and Practices Inquiry (April 2017)

The Australian Small Business and Family Enterprise Ombudsman (ASBFEO), together with the Council of Small Business Australia, the Australian Institute of Credit Management, and in partnership with the Small Business Commissioners in New South Wales, Victoria, South Australia and Western Australia, conducted a self-initiated inquiry to examine payment times and practices in Australia.

Input was sought from state and territory governments and authorities, relevant stakeholder groups, and large and small businesses.

In March 2017, a final report was provided to the former Minister for Small Business, the Hon Michael McCormack MP.

The following working papers supported the report:

Working Paper 1: Trade credit, Australian Government policies and overseas responses to payments practices

Working Paper 2: Submissions, consultations and large business practices

Working Paper 3: Analysis of Survey responses

If your small business supplies goods or services and you are experiencing unreasonable payment times or practices, or difficulty getting paid from your customer within agreed payment times, the ASBFEO may be able to help. Contact us on 1300 650 460 or lodge a dispute.