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Completed Inquiries

Payment Times and Practices

The Australian Small Business and Family Enterprise Ombudsman (ASBFEO), in partnership with the Small Business Commissioners in New South Wales, Victoria, South Australia and Western Australia, and in association with the Council of Small Business Australia (COSBOA) and the Australian Institute of Credit Management (AICM), was conducting an inquiry to examine payment times and practices in Australia.

Input was sought from state and territory governments and authorities, along with other relevant stakeholder groups in addition to businesses large and small.

This was the Ombudsman’s first self-initiated inquiry and culminated in the presentation of a final report to the Minister for Small Business, the Hon. Michael McCormack MP, in March 2017.

For the Payment Times and Practices Inquiry Report, click here

For the working papers that support the Payment Times and Practices Inquiry Report, please click links below:

Working Paper 1: Trade credit, Australian Government policies and overseas responses to payments practices

Working Paper 2: Submissions, consultations and large business practices

Working Paper 3: Analysis of Survey responses

If your small business is a contracted supplier of goods or services and you believe that you are subject to unreasonable payment times or practices, or you are having difficulty securing payment from your customer within agreed payment times, our office may be able to provide you with assistance regarding your matter. Requests for assistance with payment terms can be made via telephone on (02) 6263 1577 or by submitting an online enquiry through http://www.asbfeo.gov.au/resolving-a-dispute/lodge-a-dispute.

All other enquiries regarding the Ombudsman’s report should be directed to (02) 6263 1500.

 

Small Business Loans Inquiry

Small Business Loans Inquiry

 

 Impact of the Road Safety Remuneration Tribunal Payments Order

The Office of the Australian Small Business and Family Enterprise Ombudsman (ASBFEO) was requested by the former Minister for Small Business, the Hon Kelly O’Dwyer MP, under section 42(1) of the Australian Small Business and Family Enterprise Ombudsman Act 2015, to undertake an inquiry into the effect on Australian small businesses of the Road Safety Remuneration Tribunal’s Contractor Driver Minimum Payments Road Safety Remuneration Order 2016.

Background

Public Consultation

Submissions

Final Report

Final Report - Government response