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Government as a Model Business Study

The Government as a Model Business Study was completed in 2014 by the former Office of the Australian Small Business Commissioner. It was a multi-phase project aimed at improving the business environment by identifying model business behaviours and influencing change in government business behaviour. You can download a pdf or Word copy of the full report.

Phase one

Phase one of the Study, Australian Business Leaders: A study of model business behaviours, harnessed the expertise and experience of Australian business leaders to identify the key characteristics of a model business. The characteristics were broadly identified under the themes of strategy, stakeholders, staff and success.

Phase two

The concept of model behaviour is not unfamiliar to Government agencies as there is an expectation across jurisdictions, that when engaged in litigation a Government agency is expected to behave as a model litigant. Therefore, in business behaviour, it is not unreasonable to expect government agencies to be a model business.

A key objective of Phase two was to understand how the model business behaviours, practices and principles identified in Phase one might be adopted or adapted by government agencies to strengthen business behaviour and relationships between government and Australian businesses.